Country Service Lead, Sweden

2 Days ago • All levels • Operations • Undisclosed

About the job

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team-management

Job Description

The Country Service Lead in Sweden is responsible for leading Tesla's field service operations in the country. This role involves overseeing all service locations, managing a team of managers, and ensuring excellent customer service. Key responsibilities include developing service strategies to meet business demands, coaching managers, regularly reviewing KPIs, identifying areas for service improvement, motivating teams, collaborating with other EMEA leaders, and managing service financials. The ideal candidate will have a proven track record of managing organizations to achieve operational and strategic targets, a strong leadership style, excellent organizational skills, and the ability to communicate effectively at all levels.

Must have:

Manage service operations and teams
Develop and execute service strategies
Review and improve KPIs
Coach and motivate managers
Manage service financials
Excellent communication skills

What to Expect

Our Country Service Leads are the leaders of our field Service operations. You will be responsible for delivering an exceptional service experience to our customers, developing your team members and organization, managing day-to-day operations, and ensuring Tesla Service meets the needs of our customers as well as the expectations of our employees.

As Country Service Lead you will be responsible for all our service locations and lead your Management team and organization to consistently deliver excellent results. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and the Tesla brand.

What You’ll Do

Develop and drive strategic decisions for the service organization to ensure growth and to meet current and future business demands
Proactively guide and coach a team of managers, being present in the field and ensuring managers are empowered to make the right local decisions to drive the business forward
Regularly review country KPIs, identifying trends and reviewing in more detail with managers if required to quickly address any negative trends or issues
Constantly assess potential service improvements
Effectively communicate and motivate teams, as well as adapting to the changing needs of the company
Collaborate closely with other EMEA Country Leaders, as well as with other business areas ensuring a strong network of peers
Manage financials from a service perspective for the country, maintaining an overview of cost savings, employee expenses, operational costs, profit and loss and revenue

What You’ll Bring

A proven background of managing an organization or region to meet operational and strategic targets
An open and approachable leadership style, with experience of leading, motivating and coaching managers
Ability to find, organize and manipulate data for decision making and action taking purposes
Excellent organization skills, with experience of high-level reporting
Ability to move between a high-level, holistic business approach and communicating with employees on a grass-roots level
High professional command of the English and local language

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