Credit Bureau Relationship Manager

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

📍London or Remote (UK)  | 💰Salary will be dependent on experience (more below) + Options +  Benefits |

⭐️ Our Team

We’re looking for a strategic and commercially minded Credit Bureau Relationship Manager to support our ambitious growth goals. You’ll be a key member of the team, taking charge of sourcing, negotiating, and managing Credit Reference Agency relationships. You'll collaborate closely with internal stakeholders to ensure procurement strategies effectively support Monzo's objectives, including extending our reach into the EU.

This is a fantastic opportunity for someone keen to progress their career in a dynamic, tech-focused bank with bold ambitions. You'll be joining a small, high-performing team that is committed to delivering exceptional results for Monzo and its customers. Working on diverse projects, including our expansion into new markets, you'll gain unique insights into Monzo's operations at every level.

🔑 You’ll play a key role in…

• Leading critical procurement initiatives that advance Monzo's strategic goals and support our growth
• Building and maintaining long-term, mutually beneficial relationships with the Credit Reference Agencies to ensure access to the necessary data and services
• Ensuring Monzo is at the forefront of experimenting with all the new products the Credit Reference Agencies release, across both consumer and commercial data
• Developing strong relationships with internal business partners to ensure suppliers and procurement strategies are in sync with our long-term business objectives
• Monitoring and managing the costs associated with Credit Reference Agency services
• Working alongside the business to achieve optimal commercial outcomes without sacrificing quality, service, or safety
• Playing a pivotal role in identifying and onboarding the right third-party partners
• Seeking opportunities to work with new and emerging Credit Reference Agencies
• Partnering with internal teams, including Legal, Compliance, Tech, Finance, Product, and Credit, to facilitate growth initiatives and enable scalable business solutions

🤩 We’d love to hear from you if…

• You possess a strong understanding of procurement in high-growth, technology-driven environments, ideally within fintech or other fast-paced industries
• You have deep experience in Credit Reference Agency data and products
• You have worked on leading, building and maintaining relationships with Credit Reference Agencies
• You have a comprehensive understanding of regulations governing Credit Reference Agency data
• You are skilled in procurement and contract lifecycle management

🌈 The application journey has three steps…

1. 30 minute call with a Recruiter
2. 30 minute initial call with the Hiring Manager
3. 2 hours of technical and behavioural interviews

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you do have any specific questions please contact us on business-hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

🙌 What’s in it for you?

💰Competitive base salary + stock options (this is a newly created position at Monzo and as such we're open to candidates of varying levels of experience)

📍This role can be based out of our London office next to Liverpool Street station (a hybrid of office based and home working) or fully remote within the UK.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home. All employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

➕And much more, see our full list of benefits here

#LI-DH1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊