Credit Loan Collection Expert- Global Payment

1 Month ago • 3 Years +

Job Summary

Job Description

The Credit Loan Collection Expert- Global Payment at ByteDance is responsible for supervising daily collection work of agencies, conducting on-site inspections, and ensuring operational quality. Key responsibilities include tracking performance, providing coaching and support, implementing quality checks and compliance, handling customer complaints, and liaising with headquarters. The role requires familiarity with the Indonesian collection environment and strong communication and negotiation skills. The successful candidate will assist in introducing collection agencies and implementing company policies.
Must have:
  • Supervise collection agencies
  • Track agency performance
  • Ensure quality control
  • Manage agency relations
  • Indonesia market knowledge
  • Excellent communication skills
Good to have:
  • Bachelor's degree in finance/law
  • Data analysis skills

Job Details

Responsibilities
About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About ByteDance is a part of a global internet technology group operating a range of content platforms, including TikTok, that inform, educate, entertain and inspire people across languages, cultures and geographies. About The Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok. 1. Be responsible for supervising the daily collection work of collection agencies, conduct regular on-site inspections, review the manpower arrangement of the agencies, and ensure the quality of their operations. 2. Track, supervise, coach, and assist collection agencies to achieve performance targets according to collection indicators. 3. Be responsible for the standards and implementation of quality checks, compliance, daily training, and customer complaint handling of collection agencies. 4. Assist the headquarters in introducing collection agencies and implement the policies and sops of the headquarters for agency management. 5. Be responsible for the daily liaison and due diligence of collection agencies. 6. Timely communicate with the headquarters about performance indicators and operation management situations of collection agencies, and communicate with the counterparts of collection agencies to implement improvement measures.
Qualifications
Minimum Qualifications: - Familiar with the collection environment in the Indonesia market. - Possess good communication, coordination, and negotiation skills, and be able to effectively cooperate with different departments and institutions. Preferred Qualifications: - Bachelor's degree or above is preferred, majoring in finance, law, or related fields is preferred. - 3+ years of work experience in collection, those with front-line collection operation experience will be preferred. - Candidates with data analysis skills are preferred. ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Similar Jobs

The Walt Disney Company - Member Experience Professional II - Branch

The Walt Disney Company

Anaheim, California, United States (On-Site)
5 Days ago
ION - Data Engineer

ION

Budapest, Hungary (On-Site)
4 Months ago
Activision - Senior UX Tool Designer

Activision

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Week ago
The Walt Disney Company - Marvel Consumer Products - Global Brand Strategy Intern

The Walt Disney Company

Glendale, California, United States (On-Site)
5 Days ago
NVIDIA - Senior Manager, Client Platform Engineering

NVIDIA

Santa Clara, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Evolution - External Partnership and Branding Manager

Evolution

Philadelphia, Pennsylvania, United States (On-Site)
2 Weeks ago
Tesla - Delivery Advisor

Tesla

Uusimaa, Finland (On-Site)
1 Week ago
Enphase Energy - Software Engineer

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Epic Games - Gameplay Systems Programmer

Epic Games

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)
1 Week ago
Tesla - Electrician - Energy & Supercharging

Tesla

North Holland, Netherlands (On-Site)
1 Week ago
SEGA US - First Party & Events Coordinator

SEGA US

Irvine, California, United States (Hybrid)
2 Months ago
Bragg - Director of Sales

Bragg

Sliema, Malta (Hybrid)
1 Month ago
Egnyte - Director, Customer Success - Strategic Accounts

Egnyte

Spokane, Washington, United States (Remote)
1 Month ago
Virtuos - Lead Technical Artist

Virtuos

China (On-Site)
4 Months ago
ION - Anti-Fraud Specialist, Italy

ION

Italy (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Taguig, Metro Manila, Philippines

PwC - Statistician

PwC

Makati, Metro Manila, Philippines (On-Site)
4 Months ago
Keywords Studios (Player Support) - Live Chat Team Lead - Player Engagement (GAMING)

Keywords Studios (Player Support)

Pasig, Metro Manila, Philippines (Hybrid)
2 Weeks ago
Sovrun - Technical Project Manager

Sovrun

Makati, Metro Manila, Philippines (Remote)
3 Weeks ago
CloudHire - Sales Program Coordinator

CloudHire

Calabarzon, Philippines (Remote)
4 Months ago
Sovrun - Rust Development Lead

Sovrun

Makati, Metro Manila, Philippines (Remote)
3 Months ago
ByteDance - Senior Monetization Strategy Lead, Philippines

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
2 Weeks ago
Keywords Studios (Player Support) - Live Chat Support - Player Engagement Agent (Gaming)

Keywords Studios (Player Support)

Mandaluyong, Metro Manila, Philippines (Hybrid)
3 Weeks ago
PwC - Security Operations Center and Incident Response Manager

PwC

Makati, Metro Manila, Philippines (On-Site)
4 Months ago
Ubisoft - Communications Manager

Ubisoft

Taguig, Metro Manila, Philippines (On-Site)
3 Months ago
ByteDance - Client Solutions Manager(Growth Market)-GBS SEA-Philippines

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Where imagination meets innovation, delivering limitless gaming experiences.

Taguig, Metro Manila, Philippines (On-Site)

Singapore (On-Site)

Dubai, Dubai, United Arab Emirates (On-Site)

State Of São Paulo, Brazil (On-Site)

Seattle, Washington, United States (On-Site)

San Jose, California, United States (On-Site)

San Jose, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by ByteDance

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug