CRM Analytics Manager

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

Join eBay’s dynamic CRM and Loyalty Analytics Team, where innovation meets opportunity. Our team is instrumental in using data to drive impactful strategies for customer relationship management in markets worldwide. We pride ourselves on a vibrant culture that emphasizes both professional excellence and work-life harmony. In this role, you will lead analytics initiatives that influence eBay's business growth, collaborating closely across departments to optimize CRM strategies. This position offers an outstanding opportunity to shape the future of ecommerce through data-savvy insights. This role will be responsible for analytics for the Selling Conversion and Customer Lifecycle portfolios, initially concentrating on eBay’s Consumer-to-Consumer (C2C) and Selling CRM communications. This position will focus on driving measurement and optimization, and providing strategic insights.

What you will accomplish:

• Optimise CRM analytics workflows to improve customer experiences and drive business objectives by demonstrating AI and data-driven strategies.

• Collaborate with cross-functional teams, including Marketing, Product, and Data Science, to implement successful CRM campaigns through robust analytics and testing methodologies.

• Advance CRM contact strategy by developing and performing A/B tests to measure engagement and channel efficiency.

• Orchestrate projects applying SQL and data modeling to uncover insights, advising strategic decisions and encouraging customer loyalty.

• Build self-serve tools that drive-up analytics velocity and drive decision-making at scale

• Present analytics-driven insights to stakeholders, influencing CRM evolution and aligning with eBay’s strategic goals.

• Foster a culture of continuous learning and improvement through mentorship and leadership in an inclusive environment, encouraging team growth and development.
   

What you will bring:

• Confirmed hands-on experience in CRM analytics, with expertise in SQL, building self-serve tools, data science, modeling, and AI-driven approaches.

• Strong analytical skills and curiosity about making data-led decisions that drive customer engagement and business growth.

• Excellent communication and presentation skills, capable of translating sophisticated analytics into actionable insights for diverse audiences.

• Demonstrated capacity to lead teams and projects, ensuring alignment with CRM roadmaps and strategic objectives.

• Effective partner leadership skills, able to navigate interdisciplinary collaborations seamlessly.

• A dedication to encouraging diversity and inclusion, applying gender-neutral and inclusive language in all communications.

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