CRM Design Manager

6 Days ago • 3-5 Years

About the job

Summary_{By Outscal}

SEGA is looking for a CRM Design Manager to design engaging and high-performing CRM communications across SEGA's Western IP globally. The ideal candidate will have 3+ years of experience in designing CRM communications, experience using Figma design software and the Adobe CC suite, and strong communication and interpersonal skills.

Description

Position at SEGA European Head Office

Role: CRM Design Manager – SEGA West Publishing
Company: SEGA Europe Ltd
Location: SEGA HQ Brentford, Hybrid working (3-days per week in-office)

Reporting to: Director, Customer Strategy

Job Overview:

As a CRM Design Manager, you will be responsible for designing engaging and high performing CRM communication across SEGA’s Western IP globally. This role works alongside the CRM Manager and the relevant Product Marketing Manager to design and execute best-in-class communication appropriate for both the target audience and SEGA’s commercial strategy.

Key Responsibilities:

Work with the CRM manager in developing a creative strategy for CRM communications to ensure SEGA achieves high performance metrics and consistency in visual style in promotions and publisher-led campaigns
Work with the brand and product marketing teams to develop CRM communications that are extensions to the game experience and brand style, working with style guides and direct feedback from key stakeholders
Review and action insights from key performance indicators (KPIs) to adapt future design decisions and established best practice
Keep up to date with design trends and work with the Creative Services team to review how these trends can apply to the CRM campaigns of both SEGA and its IP
Build strong relationships with stakeholders within studios and publishing teams to help maintain clear communications channels as they relate to our CRM campaigns
Alongside the CRM Manager, ensure regular knowledge-sharing sessions are maintained between the London and Irvine offices
Jointly lead presentations (with CRM Manager) back to the business on the successes and/or challenges from our CRM campaigns to socialise the commercial impact of our CRM communications

Qualifications:

3+ years of experience in designing CRM communications.
Experience using Figma design software and the Adobe CC suite (Photoshop/InDesign/Illustrator)
Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders.
Creative mindset with a passion for delivering cutting-edge creative work
Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities and challenges.
Experience using MovableINK is desirable