CS Management and Planning (Operations Support)

3 Months ago • 5 Years + • Operations

Job Summary

Job Description

This role involves managing and planning customer service (CS) operations for Smilegate's globally distributed games. Responsibilities include designing and implementing processes for resolving customer issues, analyzing customer feedback (VOC) to propose improvements and develop policies, managing internal CS operations, and supporting new service launches. The ideal candidate possesses at least 5 years of experience in game/platform CS, with proven success in leading VOC-driven improvements. Knowledge of mobile/PC game launch processes and strong data analysis skills are essential. The position requires strong communication and collaboration skills to work effectively with various teams.
Must have:
  • 5+ years of experience in game/platform CS or CS planning
  • Experience leading VOC improvements
  • Knowledge of game & platform CS
  • Understanding of mobile/PC game launch processes
  • Data analysis & reporting skills
  • Excellent communication & collaboration skills
Good to have:
  • Experience in service operation policy development
  • Experience leading service improvements and operations
  • Proficiency with collaboration and customer management tools

Job Details

전 세계인을 대상으로 스마일게이트 그룹 게임 타이틀의 유통과 서비스를 담당합니다.
담당업무
- 고객 / 사용자 문제 해결을 위한 프로세스 설계 및 운영 기획 - 서비스 VOC 분석 및 데이터 기반 개선 사항 제안, 정책 수립 - 자사 CS 업무 관리 및 신규 서비스 등 실무 지원
자격요건
- 유관 업무 경력 5년 이상 (게임 / 플랫폼 CS 실무 또는 CS 기획) - CS VOC 리딩 하여 개선한 경험이 있는 분 - 게임 및 플랫폼 CS 지식 보유 - 모바일 또는 PC 게임 런칭 프로세스 전반에 대한 지식 보유
필요역량
- 게임 CS 주요 프로세스에 대한 전반적 이해 - 논리적 사고 기반 전략 수립 및 기획 능력 - 데이터 분석 리포트와 문서 작업 능숙 - 연관 부서와의 유연한 커뮤니케이션 능력 및 협업 역량
우대사항
- 서비스 운영 정책 수립 경험 - 서비스 개선과 운영을 주도적으로 수행한 경험이 있는 분 - 협업툴, 고객관리툴을 이해하고 효과적으로 사용할 수 있는 분
제출서류
경력기술서 제출이 필요합니다.

<모집 안내>


- 스마일게이트는 그룹 내 다양성과 포용성 증진을 위해 장애인과 국가유공자 등 취업보호대상자를 관련 법령에 의거하여 우대합니다.


- 본 채용은 수시진행으로, 입사확정자 발생 시 조기에 마감될 수 있음을 참고 부탁드립니다.


- 본 포지션의 면접 전형은 총 2차례로 진행됩니다. (면접 프로세스는 상황에 따라 변경될 수 있습니다)


- 입사지원서에 기재된 학력 및 경력 등 기재사항이 허위로 판명되는 경우, 합격이 취소될 수 있습니다.


- 전형일정 및 결과에 대해서는 가입된 이메일 또는 Smilegate Careers 지원현황을 통해 안내드립니다.


- 정규직 입사 시 3개월의 수습기간이 적용되며 수습기간 동안 인사제도, 급여, 복리후생 등은 모두 동일하게 적용됩니다.


- 기타 채용관련 문의사항은 1:1 문의하기를 통해 접수해주시면 빠르게 답변 드리도록 하겠습니다.

채용절차
  • 서류전형
  • 1차 면접전형
  • 2차 면접전형
  • 입사협의
  • 최종결과

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About The Company

Seongnam-si, Gyeonggi-do, South Korea (On-Site)

Seongnam-si, Gyeonggi-do, South Korea (On-Site)

Seongnam-si, Gyeonggi-do, South Korea (On-Site)

Seongnam-si, Gyeonggi-do, South Korea (On-Site)

Seongnam-si, Gyeonggi-do, South Korea (On-Site)

Seongnam-si, Gyeonggi-do, South Korea (On-Site)

Seongnam-si, Gyeonggi-do, South Korea (On-Site)

Seongnam-si, Gyeonggi-do, South Korea (On-Site)

Seongnam-si, Gyeonggi-do, South Korea (On-Site)

Seongnam-si, Gyeonggi-do, South Korea (On-Site)

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