Customer and Partner Solutions Engineer III

2 Months ago • 3-6 Years • Product Management • $123,000 PA - $176,000 PA

Job Summary

Job Description

As a Customer and Partner Solutions Engineer III at Google's gTech Users and Products (gUP) team, you'll collaborate with cross-functional stakeholders to design, deploy, and test automated workflows. You'll focus on improving customer self-service capabilities and streamlining support processes through automation. This involves working with Engineering, Product, and Design teams, building API integrations, and developing in-house tools and reporting solutions. Key responsibilities include transforming static workflows into dynamic solutions, providing technical guidance, ensuring high-quality output, and contributing to best practices for workflow authoring. You'll also optimize live solutions for maximum impact and user experience. The role requires strong technical skills, collaboration, and a focus on improving Google's support offerings.
Must have:
  • Bachelor's degree in related field
  • 3+ years coding experience (Java, C/C++, Python)
  • 3+ years web technologies experience (TypeScript, JavaScript, HTML, CSS, HTTP)
  • Technical troubleshooting and partner/customer management experience
  • Collaborate with product and cross-functional teams
  • Transform static workflows into dynamic solutions
Good to have:
  • Master's degree
  • Database, data analysis, and SQL experience
  • Application/system development experience
  • Excellent problem-solving and communication skills
  • Project management and leadership skills
Perks:
  • Bonus
  • Equity
  • Benefits

Job Details


Minimum qualifications:

  • Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  • 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
  • 3 years of experience working with web technologies (e.g., TypeScript, JavaScript, HTML, CSS, or HTTP).
  • Experience in technical troubleshooting, and managing internal/external partners or customers.

Preferred qualifications:

  • Master’s degree in Engineering, Computer Science, Business, or a related field.
  • 3 years of experience in databases, data analysis, and scripting using SQL/MySQL.
  • 3 years of experience in application or system development.
  • Excellent creative problem-solving and investigative skills.
  • Excellent communication, project management, and leadership skills, with a track record of managing multiple stakeholders and workstreams.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

As a Customer and Partner Solutions Engineer on the gUP Tools Authorable Workflow team, you'll be a part of the Google customer care, collaborating with a set of cross-functional stakeholders, across Engineering, Product, and Design teams, to compose, deploy, and test automated workflows, unblock API integrations, and architect in-house tooling and reporting solutions.

In this role, you will be influencing product support strategy to improve our customers’ ability to self-resolve issues in simple and efficient ways and increasing efficiency of the support experience by automating end user support cases.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

The US base salary range for this full-time position is $123,000-$176,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

  • Collaborate with product and cross-functional teams to transform static workflow designs into dynamic, interactive workflows (e.g. Request your Google Play refund), that efficiently resolve issues for Google users, empowering both customers and support agents.
  • Provide guidance on technical and architectural aspects of workflows to different stakeholders from conceptual phase to delivery, removing any technical impediments to ensure successful launch, including partnering with product engineering teams to accelerate the development and retrofit of APIs to increase workflow throughout.
  • Ensure high-quality output to customers all while keeping business stakeholders and leadership informed of statuses, risks, and challenges.
  • Contribute and improve best practices around authoring workflows to increase authoring efficiency, reusability, and optimizing maintenance and delivery of the workflows.
  • Help the team to optimize live workflow solutions to maximize business impact and the user experience. 

Similar Jobs

Tencent - Partner Development Manager

Tencent

Palo Alto, California, United States (On-Site)
3 Months ago
Google - Administrative Business Partner, Marketing

Google

Seoul, South Korea (On-Site)
1 Month ago
The Walt Disney Company - Sr. Technical Program Manager, Live Stream Tooling

The Walt Disney Company

Morrisville, North Carolina, United States (On-Site)
2 Months ago
Xsolla - Product Owner - Login

Xsolla

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
3 Months ago
Riot Games - Senior Business Operation Manager

Riot Games

Shanghai, Shanghai, China (On-Site)
9 Months ago
Google - Senior Lead, Technical Program Manager, Global Networking Technology

Google

Sunnyvale, California, United States (On-Site)
2 Months ago
Assystems - Manager / Senior Manager - Project (Kolkata)

Assystems

Kolkata, West Bengal, India (On-Site)
7 Months ago
SYBO - Product Management Intern

SYBO

Copenhagen, Denmark (On-Site)
4 Months ago
Google - Technical Program Manager, Android Connectivity

Google

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Glean - Tech Lead Manager - Generative AI Product

Glean

Palo Alto, California, United States (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ByteDance - Senior Backend Software Engineer - Customer Service Platform

ByteDance

Seattle, Washington, United States (On-Site)
2 Months ago
Google - Senior Technical Program Manager, Google Maps

Google

Zürich, Zurich, Switzerland (On-Site)
2 Months ago
Global Step - Senior 3D Animator

Global Step

Bucharest, Bucharest, Romania (Remote)
8 Months ago
Playtech - Customer Success Manager

Playtech

(On-Site)
2 Months ago
PlayStation Global - Game Systems Designer

PlayStation Global

Los Angeles, California, United States (On-Site)
4 Months ago
Google - Staff Software Engineer, Network Interface Card Firmware, SmartNIC

Google

Sunnyvale, California, United States (On-Site)
2 Months ago
Google - User Experience Designer, Google Ads, Early Career

Google

New York, New York, United States (On-Site)
2 Months ago
ByteDance - Insider Threat Program Manager Lead, Information Security

ByteDance

Singapore (On-Site)
3 Months ago
CloudHire - Power BI Expert

CloudHire

Pune, Maharashtra, India (Remote)
3 Months ago
Warner Bros Games - Sr. Manager, Brand Management and Product Marketing

Warner Bros Games

Burbank, California, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Boulder, Colorado, United States

Netflix - Operations Manager 5, Live Broadcast Technology

Netflix

Los Angeles, California, United States (On-Site)
7 Months ago
ByteDance - Indirect Tax Manager - US (San Jose)

ByteDance

San Jose, California, United States (On-Site)
2 Months ago
IGT - QA Technician III

IGT

West Greenwich, Rhode Island, United States (On-Site)
5 Months ago
Riot Games - Architect User Experience Designer - League of Legends

Riot Games

Los Angeles, California, United States (On-Site)
7 Months ago
Riot Games - Principal Game Designer - Unpublished R&D Product

Riot Games

Los Angeles, California, United States (On-Site)
2 Months ago
Match Group - Staff Product Manager, Machine Learning and Recommendations

Match Group

San Francisco, California, United States (Hybrid)
8 Months ago
holospark - Gameplay Engineer

holospark

Bellevue, Washington, United States (On-Site)
5 Months ago
NVIDIA - Senior CPU Design Engineer

NVIDIA

Westford, Massachusetts, United States (Hybrid)
3 Months ago
Epic Games - Senior C++ Engineer

Epic Games

Cary, North Carolina, United States (On-Site)
2 Months ago
NVIDIA - Linear Algebra Primitives Product Manager

NVIDIA

California, United States (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

Rockstar Games - Senior Product Manager, Customer Experience

Rockstar Games

New York, New York, United States (On-Site)
3 Months ago
DraftKings - Director, Product Delivery Organization

DraftKings

Boston, Massachusetts, United States (On-Site)
4 Months ago
Google - Technical Solutions Manager, Customer Experience, gTech Ads Sellside

Google

Taipei City, Taiwan (On-Site)
2 Months ago
Google - Project Management Apprenticeship, 2025

Google

São Paulo, State Of São Paulo, Brazil (On-Site)
2 Months ago
Hololight - Senior Technical Product Manager

Hololight

Ismaning, Bavaria, Germany (On-Site)
2 Months ago
Hike - Product Marketing Manager

Hike

(Remote)
2 Months ago
Inkittt - Senior Product Manager, Inkitt Product

Inkittt

San Francisco, California, United States (On-Site)
10 Months ago
NVIDIA - Technical Program Manager - Compute Developer Tools

NVIDIA

Durham, North Carolina, United States (On-Site)
2 Months ago
Easygo - Junior IT Project Manager

Easygo

Melbourne, Victoria, Australia (On-Site)
2 Months ago
Starkflow - Systems Design & Architecture Engineer

Starkflow

United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

San Diego, California, United States (On-Site)

Los Angeles, California, United States (On-Site)

Massachusetts, United States (Remote)

United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Chicago, Illinois, United States (Hybrid)

Bengaluru, Karnataka, India (On-Site)

Regensburg, Bavaria, Germany (Remote)

Lanham, Maryland, United States (On-Site)

Toronto, Ontario, Canada (On-Site)

View All Jobs

Get notified when new jobs are added by Google

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug