Customer Care Representative

1 Year ago • Upto 1 Years • Customer Service

Job Summary

Job Description

NCR VOYIX Corporation is seeking a Customer Care Representative. This entry-level position involves learning routine work area procedures and completing standardized activities. Responsibilities include accepting and routing high call volumes, gathering problem information, monitoring incident status, escalating unresolved cases, scheduling customer installations, and ensuring customer entitlement of services. The role also requires providing phone support for Retail products, systems, and software, offering creative solutions to user problems, and taking ownership of service requests for timely resolution. Candidates must be willing to work 24/7 rotational shifts, including night shifts. Essential skills include knowledge of problem routing, tracking, and escalation procedures, advanced problem-solving, data entry software proficiency, relationship building, excellent communication (verbal, written, listening), and strong customer service skills within a dynamic team environment.
Must have:
  • Ability to handle high call volume
  • Gather problem information and record data
  • Monitor incident status and escalate cases
  • Schedule customer installation activity
  • Ensure customer entitlement of services
  • Provide phone support
  • Strong customer service skills
  • Excellent communication skills

Job Details

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

NCR Grade Summary : At this level applies knowledge of routine work area procedures, completes standardized activities, resolves task related problems in straightforward situations and emphasis of work may be geared towards manual skills.

Job Profile:

• At an entry level, learns process and systems and applies this to the basic assignment/distribution of workload of CE’s in order to meet SLAs.

• Accepts and routes calls (high call volume)

• Gathers problem information and records data in desktop tools

• Monitors incident status and escalates cases that are not resolved in a specific timeframe

• Schedule customer installation activity

• Responsible for ensuring the customer's entitlement of services

• Provide phone support on Retail products, systems and various software products •Provide accurate and creative solutions to user problems of moderate nature to maximize product or system availability;

•Take ownership of service request from customer and ensure timely and satisfactory resolution of problem.

  • 24*7 rotational shift ( Night shifts )

Functional Skills & Competencies: • Applies knowledge of:

-Problem routing, tracking and escalation procedures

-Advanced problem solving and troubleshooting skills

-Data entry software applications and related desktop tools

-Relationship building skills; Excellent communication skills, verbal and written as well as listening skills

-Possess strong customer service skills and be able to work in a dynamic team environment.

Education: High School/Diploma/Graduate or Equivalent.

Experience: 0-1 years of related experience.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Similar Jobs

DevRev - Software Development: Back-End

DevRev

Ljubljana, Ljubljana, Slovenia (Hybrid)
2 Months ago
Jumio - Assistant Manager - Transaction Analysis

Jumio

India (Remote)
2 Months ago
Diligent Corporation - Senior Product Manager (AI & Due Diligence)

Diligent Corporation

Bengaluru, Karnataka, India (Hybrid)
1 Week ago
The Workshop - Process & Quality Assurance Specialist

The Workshop

Tocancipá, Cundinamarca, Colombia (On-Site)
2 Months ago
NCR Voyix - Service Coordinator

NCR Voyix

India (Remote)
1 Week ago
Playtika - Customer Relationship Manager

Playtika

Israel (On-Site)
6 Months ago
Fliff - Customer Success Specialist

Fliff

Philadelphia, Pennsylvania, United States (On-Site)
12 Months ago
Betson Group - Customer Service Agent - Lithuanian Speaking

Betson Group

Vilnius, Vilnius County, Lithuania (Hybrid)
1 Week ago
Veeam Software - Customer Success Representative

Veeam Software

Alpharetta, Georgia, United States (Hybrid)
2 Months ago
Tesla - Customer Support Supervisor

Tesla

Berlin, Berlin, Germany (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

gitlab - Director, Business Analytics & Insights

gitlab

United States (Remote)
1 Week ago
high radius - Java Architect

high radius

Hyderabad, Telangana, India (On-Site)
1 Month ago
NCR Voyix - Collections Manager I

NCR Voyix

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Zinnia - Product Manager - SoR Team

Zinnia

Pune, Maharashtra, India (On-Site)
1 Month ago
JDA - FinOps Manager - Security Spend Optimization

JDA

Hyderabad, Telangana, India (On-Site)
1 Month ago
Clearwater Analytics - Lead Implementation Associate

Clearwater Analytics

Edinburgh, Scotland, United Kingdom (On-Site)
1 Month ago
Xplor Technologies - Senior Sales Executive of ISV Partnerships – Payment Solutions

Xplor Technologies

New York, United States (Remote)
3 Weeks ago
Veeam Software - Platform Engineer

Veeam Software

Prague, Czechia (Remote)
1 Month ago
Nice - Engineering Team Lead

Nice

Prague, Prague, Czechia (Hybrid)
1 Week ago
Boomi  - Customer Success Analyst - Sr Advisor

Boomi

Bengaluru, Karnataka, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Mumbai, Maharashtra, India

PayPal - Senior System & Cloud Engineer

PayPal

Chennai, Tamil Nadu, India (Hybrid)
1 Month ago
HCL Tech - Senior Technical Lead

HCL Tech

Pune, Maharashtra, India (On-Site)
2 Months ago
zeta - Senior Associate - Taxation (Indirect Tax)

zeta

Mumbai, Maharashtra, India (On-Site)
2 Weeks ago
Rippling - Senior Software Engineer - Platform

Rippling

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Safe security - Senior Threat Researcher

Safe security

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Ciklum - Software Development Engineer in Test

Ciklum

Chennai, Tamil Nadu, India (Hybrid)
10 Months ago
high radius - Java Developer

high radius

Hyderabad, Telangana, India (On-Site)
2 Weeks ago
caliogo - Senior Recruiter

caliogo

Hyderabad, Telangana, India (On-Site)
1 Week ago
Nagarro - Associate Staff Engineer, CRM Salesforce

Nagarro

Hyderabad, Telangana, India (On-Site)
9 Months ago
PwC - Associate-SAP FICO-Kolkata-TC

PwC

Kolkata, West Bengal, India (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

London stock Exchange - Trading Support Specialist

London stock Exchange

Gdynia, Pomeranian Voivodeship, Poland (Hybrid)
1 Month ago
LeoVegas - Customer Experience Advisor - Nordic Market

LeoVegas

Sliema, Malta (On-Site)
9 Months ago
Sporty - IN Lead - Customer Success

Sporty

Delhi, India (On-Site)
3 Months ago
Zones - Technical Support Manager

Zones

Noida, Uttar Pradesh, India (On-Site)
5 Months ago
Palo Alto Networks - Director, Technical Customer Support

Palo Alto Networks

São Paulo, State Of São Paulo, Brazil (On-Site)
1 Week ago
OKX - Senior Customer Service Agent (German Speaker)

OKX

Budapest, Hungary (Hybrid)
1 Week ago
Mainbot studios - Customer Care Specialist

Mainbot studios

Paris, Île-de-France, France (On-Site)
1 Week ago
Ion - Technical Support Analyst, Chicago - 5849/9555

Ion

Chicago, Illinois, United States (On-Site)
9 Months ago
Ubisoft - Analyst, Customer Support Experience

Ubisoft

Newcastle Upon Tyne, England, United Kingdom (Hybrid)
1 Month ago
Veeam Software - Customer Success Representative, Velocity (Polish Speaker)

Veeam Software

Bucharest, Bucharest, Romania (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.

Singapore (On-Site)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Georgia, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

View All Jobs

Get notified when new jobs are added by NCR Voyix

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug