Customer Engagement Manager - Budget Management

About the Role & Team

Customer Engagement (CE) is part of the Marketing Center of Excellence within Disney Experiences (DX). We connect consumers to the place where dreams come true through the development of holistic, audience-focused, data-driven communication plans across offline, digital and direct relationship channels.

The CE Budget Management team is seeking an essential member to support the DX businesses. As a CE Budget Manager (Project Hire), you will serve as a vital liaison between the global marketing teams and various finance teams ensuring the accurate, effective and efficient administration of a variety of budgetary tasks.

This team provides strategic, financial, and analytical leadership by developing positive relationships and outstanding service. The ideal candidate will be an accomplished professional with proven financial experience, the ability to work independently in a dynamic, fast-pace environment, who can multi-task, challenge assumptions and make recommendations to the team, partners and senior leaders.

This role will be responsible for facilitating invoice payments; supervising and analyzing payment data in various platforms; assisting with the handling of purchase orders and the processing of postage checks for executive approval and disbursement. Other responsibilities will include assisting in the monthly, quarterly, and annual finance submissions; aiding in the development of new tracking and reporting templates; helping to prepare tools and processes for future planning and analysis. Additionally, you will help promote the development and sustainment of team policy, procedure and provide assistance in any vital budget documentation, tracking and reporting.

If this sounds like you, we encourage you to apply!

What You Will Do:

• Process invoices for payment and work with multiple partners to facilitate timely remittance
• Use CE workflow system to manage and prioritize payment activities based on urgency and importance
• Research issues with past invoices and respond to internal financial audits
• Work directly and perform vital coordination efforts with CE internal and external partners
• Work with team members and partners to improve existing processes and develop new processes to further improve overall efficiencies
• Partner with Customer Engagement team members to respond to various budget requests
• Create strong partnerships with many stakeholders across multiple Disney businesses and organizations
• Present and communicate effectively to all levels of leadership, including senior executives
• Supervise the CE Budget team mailbox and lead daily communications, inquiries, and updates
• Request, monitor, and maintain purchase orders and insertion orders required to pay vendor invoices

Basic Qualifications:

• 3+ years' work experience
• Minimum of 1-2 years of progressive experience with growing responsibility in Finance/Accounting or Business Development
• Demonstrated analytical ability and strong computer/systems skills. Proven experience in Microsoft Office Suite (Excel, Word and PowerPoint) required
• Proficient experience in large data sets and Excel formulas
• Practical experience with Coupa, SAP or similar enterprise resource planning software
• Excellent written and verbal communication skills, with proven experience communicating with team members at all levels, including senior management
• Demonstrated ability to drive results through a proactive approach to problem solving, strong detail orientation, and great partnership skills
• Experience working in a collaborative environment with internal partners, 3rd party vendors, and agencies
• Proven track record to work with a sense of urgency and curiosity in fast-paced, dynamic environment
• Exposure to other tools, such as Smartsheet and Workfront

Education

• BA/BS Degree in Finance/Accounting or related field

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at

#DXMedia#DXMarketing

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.