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Customer Engineer, Google Workspace, Google Cloud

New South Wales, Australia (On-site)

Customer Engineer, Google Workspace, Google Cloud

2 Hours ago • 6 Years + • DevOps

About the job

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Job Description

As a Customer Engineer at Google Cloud, you'll play a key role in helping leading companies leverage the power of cloud computing. You'll work with educational institutions, government agencies, and businesses to enhance their productivity, mobility, and collaboration using Google Cloud products. Responsibilities include identifying business opportunities, resolving technical blockers, supporting customer relationships through briefings and proof-of-concept work, demonstrating product integrations, recommending integration strategies and architectures, and traveling to customer sites and events. You'll collaborate with internal teams to stay abreast of industry trends and improve Google Cloud products. The role requires strong technical skills, excellent communication, and experience in a customer-facing role within a cloud computing environment.

Must have:

Bachelor's degree or equivalent experience
6+ years of experience in sales engineering or technical consulting
Cloud computing experience
Excellent communication skills
Problem-solving abilities
Ability to present to senior audiences

Good to have:

Master's degree in a technical field
Understanding of Big Data, PaaS, and IaaS
Experience with Google Workspace

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
6 years of experience as a sales engineer or technical consultant in a cloud computing environment or in a customer-facing role (including working as a member of a professional services or systems engineering team).

Preferred qualifications:

Master's degree in Computer Science, Engineering, Mathematics, or a technical field.
Understanding of Big Data, PaaS, and IaaS terminology.
Ability to clearly articulate and present Google Workspace value to senior audiences CxOs, Line of Business, and technology stakeholders of partners and customers’ organizations.
Demonstrated record of working in a similar position (e.g., Technical Sales Engineer, Partner Engineer, etc.) in a cloud computing environment or equivalent experience in a customer or partner-facing role (including working as a member of a Professional Services, Solutions Architect or Systems Engineering team).

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

The Google Workspace team helps customers transform the heart of their business - employee experience and productivity. Google Workspace is engineered for security, reliability and scalability, offering capabilities beyond communications, collaboration and basic productivity tools. Our teams are dedicated to helping our customers see the benefits of our technology come to life.

As part of the APAC Google Workspace Customer Engineering (CE) team in this rapidly growing business, you will play a key role in understanding the needs of our customers journey and leveraging partners, enabling them with your business and technical expertise so that they can help shape the future of work and digital workplace of our joint customers.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
Support the technical relationship with Google’s customers, including product and solution briefings, proof-of-concept work, and the coordination and prioritization of solutions impacting customer adoption of Google Cloud.
Work with customers to demonstrate and prototype Google Cloud product integrations in customer/partner environments.
Recommend integration strategies, enterprise architectures, platforms, and application infrastructure in order to implement a complete solution using best practices on Google Cloud.
Travel to customer sites, conferences, and other related events.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.