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Customer Engineering Manager, Google Cloud

Customer Engineering Manager, Google Cloud

1 Month ago • 10-20 Years • DevOps • Business Development

About the job

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Job Description

As a Customer Engineering Manager at Google Cloud, you'll lead a team of sales engineers engaging with business prospects. Responsibilities include assessing customer needs, demonstrating Google Cloud services, overcoming technical objections, collaborating with business and engineering teams for growth, training and equipping the business engineering team, participating in review meetings, and working with various teams to resolve product issues impacting customer satisfaction. The role requires expertise in cloud computing, people management, and strategic thinking, with a focus on achieving business goals and ensuring customer success.

Must have:

Bachelor's degree in CS or related field
10 years technical field engineer experience
10 years people management experience
Experience in strategy development and team leadership
Lead and manage a team of sales engineers

Good to have:

Experience as a customer-facing field engineer
Big Data, PaaS, SaaS, IaaS knowledge
Experience with databases and data management
Excellent communication and presentation skills

Minimum qualifications:

Bachelor's degree in Computer Science, or a related technical field, or equivalent practical experience.
10 years of experience as a technical field engineer in a cloud computing environment or in a similar customer-facing role.
10 years of experience in a people manager role, with experience in strategy development, leadership engagement, and team development.

Preferred qualifications:

Experience as a customer-facing field engineer.
Experience in data and information management as it relates to big data trends and issues within businesses.
Experience using or managing databases.
Knowledge of Big Data, Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS), Infrastructure-as-a-Service (IaaS), public cloud, and related industry and technical concepts.
Ability to craft a compelling message and tailor it for a given audience.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Engineering Manager, you will lead a team of sales engineers who engage with business prospects to discover and assess customer requirements, prepare and present demonstrations of Google’s Cloud services, address and overcome technical objections that arise throughout the business process.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

Collaborate with Business and Engineering teams to determine growth in order to support business goals.
Organize, train and equip the Business Engineering team. Assess team’s Go-To-Market (GTM) readiness, identify gaps in preparedness, and build plans to ensure the team is trained and equipped to successfully perform in support of business goals.
Participate in review meetings providing insight into how to best secure the technical opportunity and work with Google Cloud Sales leadership to identify, qualify, and prioritize coverage for opportunities.
Work with the Business Account team, customer support, product management, customer solutions, and engineering to resolve product problems affecting customer satisfaction.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.