Customer Engineering Manager III, API and Integration

1 Month ago • 10 Years + • Product Management • Business Development • $186,000 PA - $261,000 PA

Job Summary

Job Description

As a Customer Engineering (CE) Manager at Google Cloud, you will lead a team of subject matter experts. Responsibilities include providing trusted technical and solution advice to customers for workload migration, removing technical impediments, fostering customer partnerships, and providing thought leadership on cloud transformation. You will partner with Sales leadership to define technical go-to-market strategies, balance technical leadership with workload management, and work cross-functionally to resolve technical roadblocks. The role requires experience in leading and developing teams, API and application integration technologies, and a deep understanding of cloud-native architectures. The position involves engaging with technical stakeholders and executive leaders, delivering compelling messages, and driving business opportunities. The ideal candidate will have experience in pre-sales management or technical customer-facing roles within professional services or sales engineering.

Must have:

10+ years cloud native architecture experience
Leadership experience (people management)
API & application integration expertise
Lead and develop engineering teams
Customer-facing technical expertise

Good to have:

Software lifecycle experience
Pre-sales or sales engineering experience
Experience managing team through sales processes
Experience with data platform, AI/ML and infrastructure

Perks:

Bonus
Equity
Benefits

6 skills required

required for this role

Add these skills to join the top 1% applicants for this job

Job Details

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
10 years of experience with cloud native architecture in a customer-facing or support role.
Experience in a leadership role, such as people management, team lead, mentorship, or coaching.
Experience with API and application integration technologies such as API management or API security.

Preferred qualifications:

Experience with software lifecycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.
Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, performance management, and managing sensitive information.
Experience engaging with, and presenting to, technical stakeholders and executive leaders, tailoring/delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.

About the job

As a Customer Engineering (CE) Manager, you will lead and deploy a team of subject matter experts responsible for working alongside customers to provide trusted technical and solution advice to support workload migration and remove technical impediments.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $186,000-$261,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

Lead a team of Customer Engineers, focusing on team culture, talent strategy, and skills development to deliver cloud transformation outcomes for customers and accelerate business goals.
Foster customer partnership and provide thought leadership related to cloud, transformation, and industry trends.
Partner with Sales leadership to define the technical go-to-market strategy and execution plan for the team's territory.
Balance technical leadership, lead workload and opportunity review meetings, and provide insight into how to achieve a technical agreement and migration strategy, working with customers, partners, and prospects.
Work cross-functionally across Google, partners, and teams to resolve technical roadblocks including capacity needs and constraints, and product problems affecting customer satisfaction.