Customer Engineering Manager III, API and Integration
Job Summary
Job Description
- 10+ years cloud native architecture experience
- Leadership experience (people management)
- API & application integration expertise
- Lead customer transformation outcomes
- Partner with sales leadership
- Software lifecycle experience
- Pre-sales management experience
- Experience managing sales processes
- Experience with data platform, AI/ML and infrastructure
- Bonus
- Equity
- Benefits
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- Experience in a leadership role, such as people management, team lead, mentorship, or coaching.
- Experience with API and application integration technologies such as API management or API security.
Preferred qualifications:
- Experience with software lifecycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.
- Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
- Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, performance management, and managing sensitive information.
- Experience engaging with, and presenting to, technical stakeholders and executive leaders, tailoring/delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.
About the job
As a Customer Engineering (CE) Manager, you will lead and deploy a team of subject matter experts responsible for working alongside customers to provide trusted technical and solution advice to support workload migration and remove technical impediments.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $186,000-$261,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .
Responsibilities
- Lead a team of Customer Engineers, focusing on team culture, talent strategy, and skills development to deliver cloud transformation outcomes for customers and accelerate business goals.
- Foster customer partnership and provide thought leadership related to cloud, transformation, and industry trends.
- Partner with Sales leadership to define the technical go-to-market strategy and execution plan for the team's territory.
- Balance technical leadership, lead workload and opportunity review meetings, and provide insight into how to achieve a technical agreement and migration strategy, working with customers, partners, and prospects.
- Work cross-functionally across Google, partners, and teams to resolve technical roadblocks including capacity needs and constraints, and product problems affecting customer satisfaction.
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About The Company
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
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