Job Description
LeoVegas seeks a fluent Italian and English speaking Customer Experience Advisor to be the first point of contact for their Italian customers. Responsibilities include resolving customer inquiries via phone, email, and live chat, addressing complaints professionally, and adhering to company policies. The role is fast-paced and requires strong communication, problem-solving, and organizational skills. Experience in the gambling industry is a plus but not required. The position involves varying day and night shifts, 365 days a year.
Good To Have:
- Experience in the gambling industry
Must Have:
- Fluent in Italian and English (written and spoken)
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
Perks:
- Hybrid work policy
- 4 weeks of Workation
- Well-being allowance
- Private health insurance
- Retailer, gym, bar & restaurant discounts
- Employee assistance program
- Relocation package (for non-Malta residents)
Description
ABOUT THE ROLE
LeoVegas are looking for dedicated, passionate, and customer focused individuals, who will be the first point of contact for our valued customers. Working as a Customer Experience advisor, means having close contact with our customers via phone, email and live chat. You will also work alongside our other teams including Payments, Fraud, Safe Gambling and CRM. This role is very fast paced, but we always ensure that our customers have a positive experience. LeoVegas will provide you with all the equipment including a laptop, to ensure we support you within the role!
We want to be there for our customers, so this role is 365 days a year with varying shift patterns covering day and night shifts. Details to be discussed during the interview.
Language: Supporting the Italian market means you need to be fluent in both writing and speaking Italian and English.
YOU WILL BE RESPONSIBLE FOR:
- Clear and concise communication to our customers via live chat, email and phone.
- Listen to customer inquiries and resolve problems effectively whilst adhering to policies and procedures.
- Address customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.
OUR SUCCESSFUL CANDIDATE WILL HAVE:
- Resilience to work towards and exceed KPIS.
- Fluent in written and speaking Italian and English
- Able to work as an individual, but also contribute to the wider team and our culture.
- Enthusiastic and self-motivated team player.
- Excellent oral and written communication.
- Strong organisational and time management skills.
- Previous experience in the gambling industry is desirable, but not essential as we are focused on providing a superior customer experience.
WHO ARE WE?
At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices world-wide.
BENEFITS
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- Well-being allowance to support your active lifestyle
- Private health insurance
- Discounts across a range of retailers, gyms, bars & restaurants
- We offer an employee assistance program that can provide help and guidance during challenging moments.
- For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.
JOIN US!
In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!
Would you be a good fit for the Leo Pride - give us a roar!
**As our company working language is English we’d like to see your CV in English please**
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