Customer Experience Agent - Import (9 Months Contract)

3 Days ago • All levels

About the job

SummaryBy Outscal

Maersk seeks a Customer Experience Agent with strong communication, customer service, and problem-solving skills to handle inquiries, complaints, and requests from customers and carriers. Experience in the shipping industry and multi-tasking skills are desired.

We are a leading logistics company that provides end-to-end solutions for our clients’ needs. We are looking for a customer service agent who can handle inquiries, complaints, and requests from our customers and carriers.

 

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

 

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Purpose:

To deliver operational excellence in cargo consolidation and the effective management of origin shipment documentation management, client relationship management, and proactive stakeholder communication is delivered to the highest possible standard, and that continuous improvements are suggested and delivered.

Job Description

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
- and more.

Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.
A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.

Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.

What we are looking for?

- A university or fresh graduate students

- Have some background or knowledge about shipping industry.

- Flexibility in terms of the scope and responsibilities of the job

- Good at communication
- Good at managing customer experience
- Problems solving ability
- Multi-tasks
- A team Player who are able to work as a team to deliver team's goal.
- Computer skills (outlook, Microsoft Word, Excel)
- Writing skill (short, clear and simple for reader to understand)
- Time management 

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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