Customer Experience Associate

3 Months ago • 2-4 Years

Job Summary

Job Description

DraftKings seeks a Customer Experience Associate to serve as the primary point of contact for its products. Responsibilities include providing exceptional customer service, demonstrating product knowledge, and effectively communicating with customers across various channels (phone, email, chat, social media). The role involves conflict resolution, promoting the DraftKings brand, and advocating for players to support business growth. Prior call center or customer service experience is preferred, along with competence in Zendesk/ServiceNow or similar ticketing systems. Weekend and varying shift availability is required. A gaming license may be required depending on location and applicable regulations.
Must have:
  • Exceptional customer service
  • Effective communication (phone, email, chat, social media)
  • Product knowledge
  • Conflict resolution skills
  • Weekend and flexible shift availability
Good to have:
  • Call center experience
  • Zendesk/ServiceNow proficiency
  • Microsoft Office Suite proficiency

Job Details

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

We’re growing rapidly and looking for a Customer Experience Associate to be the primary point of contact for our products, answering customer questions and advocating across the company. We are innovators in the sports entertainment industry and we want you to help us further our mission of bringing sports fans closer to the games they love.

What you’ll do as a Customer Experience Associate

  • Provide exceptional customer service by demonstrating product knowledge.

  • Effectively communicate with our customers across several channels – phone, email, chat, and social media.

  • Promote the DraftKings brand through your conflict resolution abilities and effective communication skills.

  • Advocate for our players to help us grow the business.

  • You may be required to become licensed through applicable gaming commissions.

What you'll bring

  • Ideally, you’ll have prior call center, or customer service, experience.

  • Ability to work on weekend days and varying day shifts, which includes 5 days of work with 2 days off.

  • Competence with Zendesk/Servicenow (or other ticketing processor systems) and Microsoft Office product suite is a plus.

  • If you are polite, attentive, and friendly, then we are looking for you.

  • Proficiency in English. 

#LI-GS1

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

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