Customer Experience Consultant
Job Summary
Job Description
- Analytical and problem solving skills
- Customer Journeys Modeling
- Excellent Communication Skills
- Consulting background
- Bachelor's Degree in related field
4 skills required
Job Details
Company Description
Tech for People Unlocks the Future
At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us.
With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.
Devoteam Culture & Values:
True innovation is born from a powerful culture, fused with meaningful values.
Culture:
- Fair and courageous
Everyone is treated fairly – this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it. - Ambition and results
Ambition is nurtured at every step – this drives results. We are ambitious entrepreneurs with a taste for performance, growth and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment. We aim to bring as much value as possible to our clients, at every touchpoint. - Learning and innovating
Curiosity and learning are at our core – this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence. - Caring and sharing
A caring attitude is infused into our culture – this encourages sharing. We believe in the power of teams, we promote support and collaboration.
At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers, knowing that success is the result of collaboration.
Because alone, we go faster – but together, we go further.
Values:
- Respect
- Frankness
- Passion
To know more about us, please visit: www.devoteam.com
Business Unit:
Strategy & Transformation
Level:
Mid-Senior level
Job Description
Summary Introduction:
As a Customer Experience (CX) Consultant, you will play a pivotal role in enhancing customer satisfaction and loyalty by analyzing and optimizing every touchpoint of the customer journey. You will collaborate with cross-functional teams to develop strategies and implement initiatives aimed at improving the overall customer experience. Through your expertise in CX methodologies and data-driven insights, you will drive meaningful change and foster a customer-centric culture within the organization.
Responsibilities:
- Conduct thorough assessments of current customer experiences across all channels and touchpoints.
- Develop comprehensive CX strategies and roadmaps aligned with business objectives and customer needs.
- Utilize customer feedback, journey mapping, and data analytics to identify pain points and opportunities for improvement.
- Collaborate with internal stakeholders to prioritize and implement initiatives that enhance the end-to-end customer journey.
- Design and implement measurement frameworks and KPIs to track the effectiveness of CX initiatives and drive continuous improvement.
- Provide guidance and support to teams across the organization to ensure consistency and alignment with CX goals and standards.
- Stay updated on industry trends, best practices, and emerging technologies in the field of customer experience
- Lead training sessions and workshops to educate teams on CX principles and methodologies.
- Serve as a trusted advisor to senior leadership, providing insights and recommendations to drive strategic decision-making and business growth.
Qualifications
- 3 - 8 years of experience
- Analytical and problem solving skills
- Customer Journeys Modeling
- Excellent Communication Skills
- Consulting background
- Bachelor's Degree in Media, Marketing, Business administration or any related field
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