Customer Experience Specialist, Delivery - Bluewater
Job Summary
Job Description
As a Customer Experience Specialist, Tesla Direct, you'll be the face of Tesla, delivering vehicles directly to customers. Responsibilities include ensuring a seamless delivery experience, explaining vehicle features, addressing customer questions and concerns, coordinating with other specialists for timely deliveries, managing delivery schedules and logistics, and providing feedback to improve processes. You'll maintain a high level of customer satisfaction and work closely with the sales and delivery teams to achieve targets. This role requires excellent interpersonal skills, strong organizational abilities, and a flexible approach to work, including weekend and evening availability. A passion for Tesla's mission is crucial.
Must have:
- Full UK driving license (no more than 6 points)
- Excellent interpersonal & communication skills
- Strong organizational skills
- Proven track record of excellent customer service
- Customer-focused attitude
- Flexibility to work weekends/evenings
Job Details
What to ExpectWhat You’ll Bring
As a Customer Experience Specialist, Tesla Direct at Tesla, you will be the face of our brand, delivering vehicles directly to our customers' home or work addresses. Your role will involve ensuring a seamless and exceptional customer experience, from delivery to follow-up. You are part of a larger sales, service and delivery team who works closely and flexibly on all operations. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
What You’ll Do- Deliver vehicles to customers' home or work addresses, providing a professional and positive handover experience.
- Ensure customers are familiar with their new vehicles by explaining features, functions, and benefits.
- Maintain a high level of customer satisfaction by addressing any questions or concerns during the delivery process.
- Act as a chaser to pick up other customer experience specialists, ensuring timely and efficient coordination.
- Manage delivery schedules and logistics to meet customer expectations.
- Provide feedback to the sales and delivery teams to improve processes and enhance customer satisfaction.
- Full UKdriving licence with no more than 6 points.
- Excellentinterpersonal skills with a natural ability to build rapport and engage withcustomers.
- Strongorganizational skills with the ability to manage multiple priorities in afast-paced environment.
- Proventrack record of delivering excellent customer experiences.
- Customer-focused with a positive and professional attitude.
- Flexibilityto work on weekends and evenings as required.
- Strongorganizational skills with the ability to manage multiple priorities in afast-paced environment.
- A passionfor Tesla's mission to accelerate the world's transition to sustainable energy.
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