Customer Experience Specialist, Delivery - Manchester
Job Summary
Job Description
- Full UK driving license (no more than 6 points)
- Excellent interpersonal and communication skills
- Strong organizational skills and ability to manage multiple priorities
- Proven track record of delivering excellent customer service
- Customer-focused with a positive attitude
- Flexibility to work weekends and evenings
- Passion for Tesla's mission
2 skills required
Job Details
As a Customer Experience Specialist, Tesla Direct at Tesla, you will be the face of our brand, delivering vehicles directly to our customers' home or work addresses. Your role will involve ensuring a seamless and exceptional customer experience, from delivery to follow-up. You are part of a larger sales, service and delivery team who works closely and flexibly on all operations. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
- Deliver vehicles to customers' home or work addresses, providing a professional and positive handover experience.
- Ensure customers are familiar with their new vehicles by explaining features, functions, and benefits.
- Maintain a high level of customer satisfaction by addressing any questions or concerns during the delivery process.
- Act as a chaser to pick up other customer experience specialists, ensuring timely and efficient coordination.
- Manage delivery schedules and logistics to meet customer expectations.
- Provide feedback to the sales and delivery teams to improve processes and enhance customer satisfaction.
- Full UK driving licence with no more than 6 points.
- Excellent interpersonal skills with a natural ability to build rapport and engage withcustomers.
- Strong organizational skills with the ability to manage multiple priorities in afast-paced environment.
- Proven track record of delivering excellent customer experiences.
- Customer-focused with a positive and professional attitude.
- Flexibility to work on weekends and evenings as required. A passion for Tesla's mission toaccelerate the world's transition to sustainable energy.
- Strong organizational skills with the ability to manage multiple priorities in afast-paced environment.
- A passion for Tesla's mission to accelerate the world's transition to sustainable energy
Similar Jobs
PwC
Netflix
The Walt Disney Company
Dream Sports
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
Universal Music
Get notifed when new similar jobs are uploaded
Jobs in Manchester, England, United Kingdom
Scientific Games
Sony Interactive Entertainment
Bally's Interactive
Get notifed when new similar jobs are uploaded
Operations Jobs
The Walt Disney Company
The Walt Disney Company
PlayStation Global
Get notifed when new similar jobs are uploaded
