Customer Experience Specialist, Delivery

2 Months ago • All levels • Operations

Job Summary

Job Description

As a Customer Experience Specialist, Tesla Direct, you'll be the face of Tesla, delivering vehicles directly to customers' homes or workplaces. You'll ensure a seamless and exceptional customer experience, from delivery to follow-up, explaining vehicle features and addressing customer questions. You'll collaborate with the sales, service, and delivery team, managing delivery schedules and logistics, and providing feedback to improve processes. This role requires strong interpersonal and organizational skills, excellent customer service, and flexibility to work evenings and weekends. A passion for Tesla's mission is essential. You will act as a chaser for other specialists ensuring timely coordination.
Must have:
  • Full UK driving license (no more than 6 points)
  • Excellent interpersonal & organizational skills
  • Proven track record of excellent customer service
  • Customer-focused with positive attitude
  • Flexibility for weekend/evening work

Job Details

What to Expect

As a Customer Experience Specialist, Tesla Direct at Tesla, you will be the face of our brand, delivering vehicles directly to our customers' home or work addresses. Your role will involve ensuring a seamless and exceptional customer experience, from delivery to follow-up. You are part of a larger sales, service and delivery team who works closely and flexibly on all operations. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

What You’ll Do
  • Deliver vehicles to customers' home or work addresses, providing a professional and positive handover experience.
  • Ensure customers are familiar with their new vehicles by explaining features, functions, and benefits.
  • Maintain a high level of customer satisfaction by addressing any questions or concerns during the delivery process.
  • Act as a chaser to pick up other customer experience specialists, ensuring timely and efficient coordination.
  • Manage delivery schedules and logistics to meet customer expectations.
  • Provide feedback to the sales and delivery teams to improve processes and enhance customer satisfaction.
What You’ll Bring
  • Full UK driving licence with no more than 6 points.
  • Excellent interpersonal skills with a natural ability to build rapport and engage withcustomers.
  • Strong organizational skills with the ability to manage multiple priorities in afast-paced environment.
  • Proven track record of delivering excellent customer experiences.
  • Customer-focused with a positive and professional attitude.
  • Flexibility to work on weekends and evenings as required. A passion for Tesla's mission toaccelerate the world's transition to sustainable energy.
  • Strong organizational skills with the ability to manage multiple priorities in afast-paced environment.
  • A passion for Tesla's mission to accelerate the world's transition to sustainable energy

Similar Jobs

Interactive Brokers - Analyst - Financial Advisor Compliance (Temp)

Interactive Brokers

Greenwich, Connecticut, United States (Hybrid)
7 Hours ago
N-iX - People Partner

N-iX

Ukraine (Remote)
2 Months ago
Monzo - Collections Adviser

Monzo

(Remote)
6 Hours ago
Google - Industry Head (English)

Google

Amsterdam, North Holland, Netherlands (On-Site)
2 Weeks ago
PlayStation Global - Senior Program Manager, Account & Identity

PlayStation Global

California, United States (On-Site)
1 Month ago
Tencent - Marketing & Sales Operations Intern

Tencent

London, England, United Kingdom (On-Site)
2 Weeks ago
Tesla - Service Leader, Turkey

Tesla

İstanbul, Türkiye (On-Site)
2 Months ago
Sporty Group - Product Director - Sportsbook

Sporty Group

(Remote)
5 Months ago
Google - Content Operations Manager, Help and Education

Google

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
Google - Googler Experience Operations, People Experience (English, Spanish)

Google

São Paulo, State Of São Paulo, Brazil (On-Site)
2 Days ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

The Walt Disney Company - Associate Sourcing Specialist

The Walt Disney Company

Kowloon, Hong Kong (On-Site)
2 Months ago
ByteDance - Datacenter Operation Lead, Infrastructure Engineering

ByteDance

Kulai, Johor, Malaysia (On-Site)
3 Months ago
Glean - Solutions Architect - Central

Glean

(Remote)
4 Months ago
Highspot - Technical Account Manager

Highspot

Hyderabad, Telangana, India (Hybrid)
3 Weeks ago
Element 8 - Business Development & Sales Officer

Element 8

(Remote)
2 Months ago
ByteDance - ByteDance Product Manager Workplace Services Graduate,Dubai, 2025

ByteDance

Dubai, Dubai, United Arab Emirates (On-Site)
6 Months ago
Aspire - Payment Ops Analyst

Aspire

Gurugram, India (Hybrid)
5 Hours ago
NVIDIA - Principal Engineer

NVIDIA

(Remote)
2 Months ago
Tesla - Mobile Service Dispatcher

Tesla

Utrecht, Utrecht, Netherlands (On-Site)
2 Months ago
Insignia consultancy services - Video Editor Application

Insignia consultancy services

(Remote)
7 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Manchester, England, United Kingdom

Assystems - Senior ECoW / Ecologist

Assystems

Amersham, England, United Kingdom (On-Site)
6 Months ago
Assystems - Junior Electrical Engineer

Assystems

Bristol, England, United Kingdom (On-Site)
6 Months ago
Firesprite - Principal Gameplay Animator

Firesprite

Liverpool, England, United Kingdom (Hybrid)
1 Month ago
ByteDance - Linux System Engineer

ByteDance

London, England, United Kingdom (On-Site)
3 Months ago
Hudl - Account Executive, Enterprise Licensing (German speaker)

Hudl

London, England, United Kingdom (On-Site)
1 Day ago
PlayStation Global - Senior Environment Designer

PlayStation Global

Guildford, England, United Kingdom (Hybrid)
3 Months ago
Tonies - Sales and Operational Planning (S&OP) Analyst

Tonies

London, England, United Kingdom (On-Site)
3 Weeks ago
Tesla - Service Advisor

Tesla

England, United Kingdom (On-Site)
2 Months ago
Meta - Software Engineer, Infrastructure

Meta

London, England, United Kingdom (On-Site)
5 Months ago
Kwalee - Game Programmer

Kwalee

Royal Leamington Spa, England, United Kingdom (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Xsolla - Chief of Staff to the President

Xsolla

Los Angeles, California, United States (Remote)
2 Weeks ago
Tesla - Production Associate, Press

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
The Walt Disney Company - Entertainment Lead - 6-12 months contract

The Walt Disney Company

Hong Kong (On-Site)
5 Months ago
USE Insider - Solutions Architect - Mexico

USE Insider

Mexico City, Mexico City, Mexico (Hybrid)
6 Months ago
PwC - ETIC, GCP Technical Support Engineer - Manager

PwC

Cairo, Cairo Governorate, Egypt (On-Site)
6 Months ago
Sphere Entertainment Co - Guest Services Call Center Operator (Part-Time)

Sphere Entertainment Co

Las Vegas, Nevada, United States (On-Site)
1 Month ago
DraftKings - Risk Operations Associate, Monitoring

DraftKings

Las Vegas, Nevada, United States (On-Site)
3 Weeks ago
ESL FACEIT Group - EFG - Event Staff / Festival Operations - DreamHack Dallas

ESL FACEIT Group - EFG

Dallas, Texas, United States (On-Site)
1 Month ago
ByteDance - Partner Operations Manager

ByteDance

Tokyo, Japan (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug