Customer Experience Specialist, Delivery
Job Summary
Job Description
- Full UK driving license (no more than 6 points)
- Excellent interpersonal & organizational skills
- Proven track record of excellent customer service
- Customer-focused with positive attitude
- Flexibility for weekend/evening work
1 skill required
Job Details
As a Customer Experience Specialist, Tesla Direct at Tesla, you will be the face of our brand, delivering vehicles directly to our customers' home or work addresses. Your role will involve ensuring a seamless and exceptional customer experience, from delivery to follow-up. You are part of a larger sales, service and delivery team who works closely and flexibly on all operations. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
- Deliver vehicles to customers' home or work addresses, providing a professional and positive handover experience.
- Ensure customers are familiar with their new vehicles by explaining features, functions, and benefits.
- Maintain a high level of customer satisfaction by addressing any questions or concerns during the delivery process.
- Act as a chaser to pick up other customer experience specialists, ensuring timely and efficient coordination.
- Manage delivery schedules and logistics to meet customer expectations.
- Provide feedback to the sales and delivery teams to improve processes and enhance customer satisfaction.
- Full UK driving licence with no more than 6 points.
- Excellent interpersonal skills with a natural ability to build rapport and engage withcustomers.
- Strong organizational skills with the ability to manage multiple priorities in afast-paced environment.
- Proven track record of delivering excellent customer experiences.
- Customer-focused with a positive and professional attitude.
- Flexibility to work on weekends and evenings as required. A passion for Tesla's mission toaccelerate the world's transition to sustainable energy.
- Strong organizational skills with the ability to manage multiple priorities in afast-paced environment.
- A passion for Tesla's mission to accelerate the world's transition to sustainable energy
Similar Jobs
Cognite
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
Rockstar Games
Get notifed when new similar jobs are uploaded
Jobs in Manchester, England, United Kingdom
Diligent Corporation
Salesforce
Clearwater Analytics
London stock Exchange
Hudl
Get notifed when new similar jobs are uploaded
Customer Service Jobs
%3Aformat(webp)&w=256&q=50)
Crunchyroll
Rippling
Gigamon
Get notifed when new similar jobs are uploaded
