Customer Experience Specialist, Home Delivery

2 Months ago • All levels • Operations

Job Summary

Job Description

As a Customer Experience Specialist at Tesla, you'll be the face of the brand, delivering vehicles directly to customers' homes or workplaces. You'll ensure a seamless and exceptional customer experience, from delivery to follow-up, working closely with a larger sales, service, and delivery team. Responsibilities include: delivering vehicles and explaining features; maintaining high customer satisfaction; acting as a chaser for other specialists; managing delivery schedules and logistics; and providing feedback to improve processes. This part-time role offers a potential for full-time employment.
Must have:
  • Full UK driving license (no more than 6 points)
  • Excellent interpersonal and communication skills
  • Strong organizational skills
  • Proven track record of excellent customer service
  • Customer-focused attitude
  • Flexibility to work weekends/evenings

Job Details

What to Expect
As a Customer Experience Specialist, Tesla Direct at Tesla, you will be the face of our brand, delivering vehicles directly to our customers' home or work addresses. Your role will involve ensuring a seamless and exceptional customer experience, from delivery to follow-up. You are part of a larger sales, service and delivery team who works closely and flexibly on all operations. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
What You’ll Do
  • Deliver vehicles to customers' home or work addresses, providing a professional and positive handover experience.
  • Ensure customers are familiar with their new vehicles by explaining features, functions, and benefits.
  • Maintain a high level of customer satisfaction by addressing any questions or concerns during the delivery process.
  • Act as a chaser to pick up other customer experience specialists, ensuring timely and efficient coordination.
  • Manage delivery schedules and logistics to meet customer expectations.
  • Provide feedback to the sales and delivery teams to improve processes and enhance customer satisfaction.
What You’ll Bring
  • Full UKdriving licence with no more than 6 points.
  • Excellentinterpersonal skills with a natural ability to build rapport and engage withcustomers.
  • Strongorganizational skills with the ability to manage multiple priorities in afast-paced environment.
  • Proventrack record of delivering excellent customer experiences.
  • Customer-focused with a positive and professional attitude.
  • Flexibilityto work on weekends and evenings as required. 
  • Strongorganizational skills with the ability to manage multiple priorities in afast-paced environment.
  • A passionfor Tesla's mission to accelerate the world's transition to sustainable energy.

Similar Jobs

Easygo - Payments Operations Specialist

Easygo

Melbourne, Victoria, Australia (On-Site)
4 Months ago
Mattel  Inc  - American Girl Merchandise Handler (Part-Time)

Mattel Inc

Texas, United States (On-Site)
3 Weeks ago
The Walt Disney Company - Entertainment Lead - 6-12 months contract

The Walt Disney Company

Hong Kong (On-Site)
5 Months ago
Tesla - Office Coordinator

Tesla

Saint-Ouen-sur-Seine, Île-de-France, France (On-Site)
2 Months ago
Crunchyroll - Senior Executive Assistant

Crunchyroll

Los Angeles, California, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Greenhithe, England, United Kingdom

Cloud Imperium Games - Technical Producer

Cloud Imperium Games

Manchester, England, United Kingdom (On-Site)
6 Months ago
Wargaming - UI Tech Artist

Wargaming

Guildford, England, United Kingdom (Hybrid)
2 Weeks ago
The Walt Disney Company - Senior Manager, New Build Project Integration

The Walt Disney Company

London, England, United Kingdom (Hybrid)
1 Week ago
Cloud Imperium Games - Senior Principal UI Programmer

Cloud Imperium Games

Manchester, England, United Kingdom (On-Site)
1 Month ago
Maverick Games - Senior Cinematic Editor

Maverick Games

Warwick, England, United Kingdom (On-Site)
2 Months ago
Climax Studios - Experienced Level Designer

Climax Studios

Scotland, United Kingdom (On-Site)
3 Weeks ago
Double Eleven - Lead Programmer (C++ / Proprietary Engine)

Double Eleven

Middlesbrough, England, United Kingdom (Hybrid)
1 Month ago
Push Gaming - C++ Engineer

Push Gaming

United Kingdom (Hybrid)
2 Months ago
The Walt Disney Company - Customers Acquisition Manager

The Walt Disney Company

London, England, United Kingdom (Hybrid)
2 Days ago
Tencent - Senior Global Marketing & Campaign Manager, PC Console Games

Tencent

London, England, United Kingdom (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Google - Business Governance Lead, Global Strategy and Operations, Go-To-Market

Google

Mexico City, Mexico City, Mexico (On-Site)
1 Week ago
Riot Games - Senior Service Designer, Player Support

Riot Games

Singapore (On-Site)
1 Month ago
The Walt Disney Company - Entertainment Technician (Pyro & Special Effects) - Full Time

The Walt Disney Company

Hong Kong (On-Site)
5 Months ago
Keywords Studios - Player Engagement Operations Manager

Keywords Studios

Mandaluyong, Metro Manila, Philippines (Hybrid)
1 Week ago
Xsolla - Incident Manager

Xsolla

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
5 Months ago
Canva - Revenue Operations Lead

Canva

Seattle, Washington, United States (Remote)
2 Months ago
Activate Games - Store Leader (Store Manager)

Activate Games

Regina, Saskatchewan, Canada (On-Site)
1 Month ago
PwC - ETIC, OCI Technical Support Engineer - Senior Associate

PwC

Cairo, Cairo Governorate, Egypt (On-Site)
5 Months ago
Feld Entertainment - Production Stage Manager - Monster Jam

Feld Entertainment

Ellenton, Florida, United States (On-Site)
6 Months ago
ByteDance - Operations Specialist Intern - Global Payment

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug