Customer Experience Specialist, Home Delivery
7 Months ago • All levels
Customer Service
Job Description
As a Customer Experience Specialist at Tesla, you'll be the face of the brand, delivering vehicles directly to customers' homes or workplaces. Responsibilities include ensuring a seamless and exceptional customer experience, from delivery to follow-up, explaining vehicle features, addressing customer questions, coordinating with other specialists for timely deliveries, managing schedules and logistics, and providing feedback for process improvement. The role requires excellent interpersonal and organizational skills, a customer-focused attitude, flexibility to work weekends/evenings, and a passion for Tesla's mission. This part-time position offers a potential path to full-time employment.
Must Have:
- Full UK driving license (no more than 6 points)
- Excellent interpersonal skills
- Strong organizational skills
- Proven record of excellent customer service
- Customer-focused attitude
- Flexibility for weekend/evening work
What to ExpectWhat You’ll Bring
As a Customer Experience Specialist, Tesla Direct at Tesla, you will be the face of our brand, delivering vehicles directly to our customers' home or work addresses. Your role will involve ensuring a seamless and exceptional customer experience, from delivery to follow-up. You are part of a larger sales, service and delivery team who works closely and flexibly on all operations. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
What You’ll Do- Deliver vehicles to customers' home or work addresses, providing a professional and positive handover experience.
- Ensure customers are familiar with their new vehicles by explaining features, functions, and benefits.
- Maintain a high level of customer satisfaction by addressing any questions or concerns during the delivery process.
- Act as a chaser to pick up other customer experience specialists, ensuring timely and efficient coordination.
- Manage delivery schedules and logistics to meet customer expectations.
- Provide feedback to the sales and delivery teams to improve processes and enhance customer satisfaction.
- Full UKdriving licence with no more than 6 points.
- Excellentinterpersonal skills with a natural ability to build rapport and engage withcustomers.
- Strongorganizational skills with the ability to manage multiple priorities in afast-paced environment.
- Proventrack record of delivering excellent customer experiences.
- Customer-focused with a positive and professional attitude.
- Flexibilityto work on weekends and evenings as required.
- Strongorganizational skills with the ability to manage multiple priorities in afast-paced environment.
- A passionfor Tesla's mission to accelerate the world's transition to sustainable energy.
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