Customer Experience Specialist, Home Delivery

4 Months ago • All levels • Customer Service

Job Summary

Job Description

As a Customer Experience Specialist at Tesla, you'll be responsible for delivering vehicles directly to customers' homes or workplaces. This involves ensuring a seamless and exceptional handover experience, explaining vehicle features, and addressing customer questions and concerns. You'll be part of a larger team focused on sales, service, and delivery, working collaboratively to meet targets. Responsibilities include managing delivery schedules, acting as a point of contact for other specialists, and providing feedback to improve processes. The role requires excellent customer service skills, strong organizational abilities, and flexibility to work weekends and evenings. A full UK driving license is essential.

Must have:

Full UK driving license
Excellent interpersonal skills
Strong organizational skills
Excellent customer service
Flexibility for weekend/evening work

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Job Details

What to Expect

As a Customer Experience Specialist, Tesla Direct at Tesla, you will be the face of our brand, delivering vehicles directly to our customers' home or work addresses. Your role will involve ensuring a seamless and exceptional customer experience, from delivery to follow-up. You are part of a larger sales, service and delivery team who works closely and flexibly on all operations. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

What You’ll Do

Deliver vehicles to customers' home or work addresses, providing a professional and positive handover experience.
Ensure customers are familiar with their new vehicles by explaining features, functions, and benefits.
Maintain a high level of customer satisfaction by addressing any questions or concerns during the delivery process.
Act as a chaser to pick up other customer experience specialists, ensuring timely and efficient coordination.
Manage delivery schedules and logistics to meet customer expectations.
Provide feedback to the sales and delivery teams to improve processes and enhance customer satisfaction.

What You’ll Bring

Full UKdriving licence with no more than 6 points.
Excellentinterpersonal skills with a natural ability to build rapport and engage withcustomers.
Strongorganizational skills with the ability to manage multiple priorities in afast-paced environment.
Proventrack record of delivering excellent customer experiences.
Customer-focused with a positive and professional attitude.
Flexibilityto work on weekends and evenings as required.
Strongorganizational skills with the ability to manage multiple priorities in afast-paced environment.
A passionfor Tesla's mission to accelerate the world's transition to sustainable energy.