Agoda is an online travel booking platform, part of Booking Holdings, connecting travelers with a global network of accommodations, flights, and activities. With over 7,100 employees from 95+ nationalities, Agoda fosters diversity, creativity, and collaboration. The Customer Support Team provides 24/7 real-time support in 38 languages, focusing on improving customer experience through innovation and teamwork. This role is for a Customer Experience Specialist in Yokohama, offering a chance to build customer service skills in a fast-growing company.

Must Have

• Give great customer service by phone, email, and chat
• Help mainly Japanese-speaking customers
• Support Agoda products like Hotels, Flights, and Activities after training
• Handle many customer questions in a professional way
• Work towards your own and your team’s goals
• Do some office tasks as needed
• Keep customer information private and safe
• Take care of customer issues, including questions about bookings, prices, and invoices
• Native-level Japanese or JLPT N1
• Basic English understanding
• Good phone and communication skills
• Ready to work 24/7 rotating shifts, including weekends and holidays
• Can work alone and with a global team

Good to Have

• Interest in customer service and travel
• Willingness to improve your English
• Recent graduates, people with career gaps, and first-time job seekers are welcome

About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know Our Team: At Agoda, our Customer Support Team understands that travel plans can change at any time. That’s why we provide 24/7 real-time support in 38 languages. We help customers through different channels and are always committed to great service. Our team does more than just answer calls or emails; they look for ways to improve customer experience. By working with other teams and trying new ideas, we quickly solve problems and create better solutions. Our Customer Support Team is essential to Agoda’s success, always focused on fast and helpful support.

The Opportunity: We are hiring 24/7 Customer Experience Specialists for our Yokohama office. This is a great chance to build your customer service skills at a fast-growing company that supports its employees. If you speak Japanese fluently, please apply!

In This Role, You Will:

• Give great customer service by phone, email, and chat.
• Help mainly Japanese-speaking customers.
• Support Agoda products like Hotels, Flights, and Activities after training.
• Handle many customer questions in a professional way.
• Work towards your own and your team’s goals.
• Do some office tasks as needed.
• Keep customer information private and safe.
• Take care of customer issues, including questions about bookings, prices, and invoices.

What You Need to Succeed:

• Native-level Japanese or JLPT N1.
• Basic English understanding.
• Good phone and communication skills.
• Interest in customer service and travel.
• Willingness to improve your English.
• Ready to work 24/7 rotating shifts, including weekends and holidays.
• Can work alone and with a global team.

Recent graduates, people with career gaps, and first-time job seekers are all welcome!

Office location: Yokohama, Japan.

Discover more about working at Agoda

• Agoda Careers https://careersatagoda.com
• Facebook https://www.facebook.com/agodacareers/
• LinkedIn https://www.linkedin.com/company/agoda
• YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.