Customer Experience Specialist

3 Weeks ago • All levels • Operations

Job Summary

Job Description

The Customer Experience Specialist at Tesla in Perth, Australia, ensures a delightful customer experience throughout the sales and delivery process. Responsibilities include welcoming customers, educating them on vehicle features, coordinating deliveries, conducting vehicle inspections, collaborating with internal/external teams, addressing customer concerns, maintaining CRM systems, and contributing to process improvements. The role requires mastery of Tesla products and services, strong customer-centric skills, and adherence to company standards and government regulations. Additional retail tasks like test drives and events may also be included.
Must have:
  • Delightful customer experience
  • Vehicle feature education
  • Delivery coordination
  • Vehicle inspection
  • Team collaboration
  • CRM system maintenance
  • Process improvement contributions

Job Details

What to Expect

The Tesla Team is committed to delivering an exceptional customer experience throughout the sales and delivery journey. The Customer Experience Specialist is responsible for exciting, educating, and engaging customers both before and during their Tesla delivery. This position offers a great opportunity to influence the Tesla customer experience significantly and plays a crucial role in the company's rapidly growing sales operations. 

What You’ll Do
  • Welcome customers to the Tesla family by ensuring that their delivery day is a delightful experience. 
  • Educate customers about the basic features and functions of their vehicles. 
  • Assist the Store Leader with delivery operations to ensure an exceptional customer experience. 
  • Coordinate vehicle staging and host delivery appointments, including new owner orientations tailored to the individual customer's needs and comfort level. 
  • Demonstrate mastery of all Tesla products and services, along with local incentives for EV owners. 
  • Stay informed about industry trends and best practices.  
  • Collaborate with the vehicle readiness team to conduct final inspections for quality before vehicle delivery. 
  • Provide constructive feedback to program management and other stakeholders to enhance departmental efficiency and promote improvements across the company. 
  • Coordinate with internal and external teams to seamlessly coordinate various aspects of delivery day, (such as Sales, Service, and Remarketing Teams).  
  • Leverage a customer-centric skillset to understand and address their concerns with professionalism and empathy. 
  • Identify and overcome objections and obstacles, including charging and customer education.  
  • Ensure the final receipt of delivery is coordinated in line with accounting's revenue recognition standards.  
  • Where applicable, ensure that all local documents are accurately completed and signed according to government standards and revenue recognition requirements. 
  • Proactively and consistently update our CRM systems to ensure accurate and timely delivery information is available to management.   
  • Contribute ideas to enhance the Tesla delivery experience and improve back-end processes and procedures. 
  • Assist regional delivery customers through phone and digital channels to provide a supportive, customer-centric remote delivery experience. 
  • Support with additional retail related tasks as needed, including but not limited to test drives, events, and other retail activities.  
  • Uphold a professional appearance at all times. 
What You’ll Bring

-

Similar Jobs

Razer - Product Marketing Specialist

Razer

Tokyo, Japan (Hybrid)
4 Months ago
Axinous - Director, Web Development

Axinous

United States (Remote)
4 Weeks ago
Wargaming - Rust Software Engineer (Platform)

Wargaming

Vilnius, Vilnius County, Lithuania (Hybrid)
3 Months ago
LivSYT - Senior Frontend Developer

LivSYT

Hyderabad, Telangana, India (On-Site)
8 Months ago
Vyapar - Lead Software Engineer - React Full stack

Vyapar

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Netflix - Workplace Coordinator

Netflix

Los Angeles, California, United States (On-Site)
1 Month ago
Mattel  Inc  - American Girl NYC -Asset Protection Associate (permanent/ptu)

Mattel Inc

New York, New York, United States (On-Site)
2 Months ago
Sporty Group - People Operations Specialist - (HRBP)

Sporty Group

Mumbai, Maharashtra, India (On-Site)
6 Months ago
Nagarro - Associate Director Engineer (ITSM Solution Architect)

Nagarro

London, England, United Kingdom (On-Site)
3 Months ago
Barracuda Networks  Inc  - HR Operations Intern

Barracuda Networks Inc

California, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Axon - Senior Privacy Engineer

Axon

Scottsdale, Arizona, United States (Hybrid)
2 Months ago
Warner Bros Games - Manager, Software Engineering - Backend (Consumer Team)

Warner Bros Games

Hyderabad, Telangana, India (Hybrid)
2 Months ago
Life church - Staff Quality Engineer

Life church

Edmond, Oklahoma, United States (On-Site)
4 Months ago
ION - Cloud Engineer Kubernetes

ION

Italy (Hybrid)
4 Months ago
Microsoft - Software Engineer (Taipei)

Microsoft

Taipei City, Taiwan (On-Site)
1 Month ago
The Walt Disney Company - Senior Media Performance Engineer, Quality

The Walt Disney Company

New York, New York, United States (On-Site)
1 Month ago
Kabam - Senior Software Engineer (1 Year Contract)

Kabam

Montreal, Quebec, Canada (Hybrid)
4 Months ago
Eleven Labs - AI Safety Engineer (Back-End)

Eleven Labs

United Kingdom (Remote)
1 Month ago
Unity - Développeur de logiciels Staff | Staff Software Developer

Unity

Montreal, Quebec, Canada (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in O'Connor, Western Australia, Australia

Canva - Engineering Manager - (FE) - Handover and Solve

Canva

Melbourne, Victoria, Australia (Remote)
1 Month ago
Varonis  - Technical Support Engineer - L2

Varonis

Perth, Western Australia, Australia (On-Site)
4 Months ago
Canva - Staff Data Scientist – Analytics Prototyping and Development, Remote across ANZ

Canva

Sydney, New South Wales, Australia (Remote)
2 Months ago
Canva - Engineering Manager - Frontend Core Libraries - Remote across ANZ

Canva

Sydney, New South Wales, Australia (Remote)
2 Months ago
Canva - Senior Frontend Engineer - Ecosystem - Ecosystem Experiences

Canva

Melbourne, Victoria, Australia (On-Site)
4 Months ago
OKX - Head of Growth, Australia

OKX

Sydney, New South Wales, Australia (On-Site)
4 Months ago
Tesla - Industrial Product Engineering Intern

Tesla

Queensland, Australia (On-Site)
3 Weeks ago
Tesla - Body Repair Technician (Expressions of Interest)

Tesla

New South Wales, Australia (On-Site)
3 Weeks ago
Canva - Enterprise Admin Support Team Lead - APJ

Canva

Sydney, New South Wales, Australia (Hybrid)
3 Months ago
Tesla - Apprentice Body Repair Technician (Panel Beater)

Tesla

Eagle Farm, Queensland, Australia (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Tesla - Customer Experience Specialist, Home Delivery

Tesla

Southampton, England, United Kingdom (On-Site)
3 Weeks ago
ION - Equity Technical Account Manager - 8523

ION

Tokyo, Japan (On-Site)
4 Months ago
Trendyol - Last Mile Delivery Operations Professional

Trendyol

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
2 Months ago
PwC - AML/KYC Operations Manager

PwC

Makati, Metro Manila, Philippines (On-Site)
4 Months ago
Garena - Product Specialist (LiveOps & Testing)

Garena

Hanoi, Hanoi, Vietnam (On-Site)
1 Month ago
The Walt Disney Company - Attractions Operator & Driver (Class D License)

The Walt Disney Company

Île-de-France, France (On-Site)
1 Month ago
The Walt Disney Company - Manager, Studio Design & Development

The Walt Disney Company

Bristol, Connecticut, United States (On-Site)
3 Months ago
Evolution - German Speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)
7 Months ago
Voodoo - Program Manager

Voodoo

Paris, Île-de-France, France (On-Site)
9 Months ago
Fanatics - Assistant Merchandiser

Fanatics

Manchester, England, United Kingdom (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug