Customer Experience Specialist, Vehicle Handover

2 Months ago • All levels • Miscellaneous

Job Summary

Job Description

As a Tesla Customer Experience Specialist, you'll be the face of the brand, ensuring a seamless vehicle handover. Responsibilities include welcoming customers, conducting key handovers (completing all documentation), providing expert product guidance, maintaining high vehicle presentation standards, managing appointment flow for efficiency, supporting Tesla Direct deliveries, and collaborating with the team for exceptional customer experiences. You'll need excellent interpersonal skills, strong product knowledge, a proactive mindset, and the ability to multitask in a fast-paced environment. Weekend and evening flexibility is required. The role involves accurately tracking customer details, sharing best practices, educating customers on Tesla's ecosystem, and handling administrative duties including contract completion and finance.
Must have:
  • Excellent customer service skills
  • Strong Tesla product knowledge
  • Proactive problem-solving abilities
  • Multitasking in fast-paced environments
  • Weekend & evening flexibility
  • Full UK driving license (2+ years, no points)

Job Details

What to Expect

As a Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for guiding customers through a seamless and exceptional collection experience. You will manage key handovers, provide expert product guidance, and support site operations to uphold Tesla’s industry-leading standards. Your role is critical in shaping the ownership journey by ensuring that every customer receives a smooth and memorable handover experience. 

You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

What You’ll Do
  • Welcome customers and provide an exceptional handover experience. 
  • Conduct key handovers, ensuring all documentation is completed. 
  • Offer guidance on vehicle features and answer customer queries. 
  • Maintain high vehicle presentation standards at collection sites. 
  • Assist in moving vehicles to designated areas. 
  • Manage appointment flow to optimise efficiency and reduce wait times. 
  • Support Tesla Direct deliveries when required. 
  • Coordinate with other members of the Tesla team to provide a seamless and exceptional customer experience.  
  • Always maintain a positive and professional attitude, providing an excellent customer experience that is reflective of Tesla's values. 

General Duties: 

  • Work flexibly to support sales and delivery needs. 
  • Accurately track and update customer details in internal systems. 
  • Share best practices across locations. 
  • Educate customers on Tesla’s ecosystem and available solutions. 
  • Execute administrative duties, including contract completion and finance. 
  • Manage additional duties as needed to support business requirements. 
What You’ll Bring
  • Excellent interpersonal skills with a passion for customer service. 
  • Strong knowledge of Tesla’s products and the ability to communicate clearly. 
  • Proactive mindset with strong problem-solving abilities. 
  • Ability to multitask in a fast-paced environment. 
  • Flexibility to work weekends and evenings. 
  • Passion for Tesla’s mission and customer experience. 
  • Full UK driving licence held for at least two years with no penalty points. 


 

Similar Jobs

Google - Principal Account Executive, Large Customer Sales

Google

New York, New York, United States (On-Site)
6 Days ago
ION - Senior Product Manager - Post Trade (Cleared Derivatives)

ION

Chicago, Illinois, United States (On-Site)
6 Months ago
Activision - Senior VFX Destruction Artist

Activision

London, England, United Kingdom (Hybrid)
1 Month ago
ByteDance - Indirect Tax Lead - Singapore

ByteDance

Singapore (Hybrid)
1 Month ago
NVIDIA - Senior Chip Design Engineer

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago
Tesla - Construction Project Scheduler Internship

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Tesla - Electrical Engineering - Motor Design, Optimus Internship

Tesla

Athens, Greece (On-Site)
2 Months ago
Tesla - Service Technician / Automotive Mechanic

Tesla

Dartford, England, United Kingdom (On-Site)
2 Months ago
Tesla - Service Technician / Automotive Mechanic

Tesla

Cardiff, Wales, United Kingdom (On-Site)
2 Months ago
Tesla - Senior Body Repair Technician

Tesla

Oslo, Oslo, Norway (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Netflix - Engineering Manager, Workforce Security

Netflix

United States (Remote)
1 Week ago
Hedra - Senior Full-Stack Engineer

Hedra

San Francisco, California, United States (On-Site)
4 Weeks ago
Tesla - Sales Advisor

Tesla

Lincoln, England, United Kingdom (On-Site)
2 Months ago
Google - Technical Solutions Consultant, Ads, Authoring Automation

Google

Gurugram, Haryana, India (On-Site)
6 Days ago
Like Card - Accounting Internship

Like Card

Cairo, Cairo Governorate, Egypt (On-Site)
2 Weeks ago
NVIDIA - Solutions Architect, HPC Systems Engineer

NVIDIA

Santa Clara, California, United States (Remote)
2 Weeks ago
Tesla - Electrician / Field Service Technician - Supercharging

Tesla

Bristol, England, United Kingdom (On-Site)
2 Months ago
NVIDIA - System Design Validation Engineer

NVIDIA

Santa Clara, California, United States (On-Site)
2 Weeks ago
Playrix - Lead QA Engineer

Playrix

Portugal (Remote)
6 Months ago
Metacore - Data Lead, Merge Mansion

Metacore

Berlin, Berlin, Germany (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Birmingham, England, United Kingdom

Gaming Innovation Group  - Sales Development Representative

Gaming Innovation Group

Manchester, England, United Kingdom (Hybrid)
4 Weeks ago
gnosis - Legal Associate

gnosis

United Kingdom (Remote)
4 Weeks ago
Funko - Warehouse Manager

Funko

Coventry, England, United Kingdom (On-Site)
3 Months ago
Tencent - Overseas Administration Intern

Tencent

London, England, United Kingdom (On-Site)
3 Weeks ago
Tesla - Service Preparation Specialist

Tesla

London, England, United Kingdom (On-Site)
2 Months ago
Google - Data Scientist, Product, Merchant Shopping Analytics

Google

London, England, United Kingdom (On-Site)
6 Days ago
Fundamentalvr-2 - Major Account Sales Executive

Fundamentalvr-2

England, United Kingdom (On-Site)
1 Month ago
Magnopus - Technical Director

Magnopus

St Albans, England, United Kingdom (Remote)
3 Months ago
Bally's Interactive - Senior Technical Vitruvian Product Manager (iGaming)

Bally's Interactive

London, England, United Kingdom (On-Site)
2 Days ago
Framestore - Groom Artist - Film & Episodic

Framestore

England, United Kingdom (On-Site)
6 Days ago

Get notifed when new similar jobs are uploaded

Miscellaneous Jobs

SmileGate - CSR Employee Engagement Program Planner/Operator (Contract)

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
2 Months ago
Tesla - Automotive Mechatronics Technician Apprenticeship (High-Voltage Systems)

Tesla

Erfurt, Thuringia, Germany (On-Site)
2 Months ago
Tesla - Junior PLC Programmer

Tesla

Prüm, Rhineland-Palatinate, Germany (On-Site)
2 Months ago
SmileGate - MMORPG Game Operator (GM/CM)

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
2 Months ago
Tesla - Metrology Engineer

Tesla

Ontario, Canada (On-Site)
2 Months ago
Tesla - Service Technician / Automotive Mechanic

Tesla

Solihull, England, United Kingdom (On-Site)
2 Months ago
Tesla - Automotive Mechatronics/Auto Mechanic

Tesla

Berlin, Berlin, Germany (On-Site)
2 Months ago
Tesla - Automotive Mechatronics Technician/Auto Mechanic

Tesla

North Rhine-Westphalia, Germany (On-Site)
2 Months ago
Tesla - Service Technician / Automotive Mechanic

Tesla

Dublin, County Dublin, Ireland (On-Site)
2 Months ago
Tesla - PCB Design Engineer, Electronic Systems

Tesla

Pune, Maharashtra, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug