Customer Experience Specialist, Vehicle Handover

5 Months ago • All levels • Customer Service

Job Summary

Job Description

As a Customer Experience Specialist at Tesla, you'll be the face of the brand, guiding customers through a seamless vehicle collection experience. Key responsibilities include managing vehicle handovers, providing expert product guidance, maintaining high vehicle presentation standards, optimizing appointment flow, supporting Tesla Direct deliveries, and collaborating with the team to ensure exceptional customer service. You'll also handle documentation, track customer details, share best practices, educate customers on Tesla's ecosystem, and perform administrative tasks. The role requires excellent interpersonal skills, strong product knowledge, problem-solving abilities, and the ability to multitask in a fast-paced environment. Weekend and evening work is required. A passion for Tesla's mission and a full UK driving license (held for at least two years with no penalty points) are essential.
Must have:
  • Exceptional customer service skills
  • Strong product knowledge (Tesla vehicles)
  • Excellent communication & interpersonal skills
  • Problem-solving & multitasking abilities
  • Full UK driving license (2+ years, no points)
  • Flexibility to work weekends & evenings

Job Details

What to Expect

As a Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for guiding customers through a seamless and exceptional collection experience. You will manage key handovers, provide expert product guidance, and support site operations to uphold Tesla’s industry-leading standards. Your role is critical in shaping the ownership journey by ensuring that every customer receives a smooth and memorable handover experience. 

You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

What You’ll Do
  • Welcome customers and provide an exceptional handover experience. 
  • Conduct key handovers, ensuring all documentation is completed. 
  • Offer guidance on vehicle features and answer customer queries. 
  • Maintain high vehicle presentation standards at collection sites. 
  • Assist in moving vehicles to designated areas. 
  • Manage appointment flow to optimise efficiency and reduce wait times. 
  • Support Tesla Direct deliveries when required. 
  • Coordinate with other members of the Tesla team to provide a seamless and exceptional customer experience.  
  • Always maintain a positive and professional attitude, providing an excellent customer experience that is reflective of Tesla's values. 

General Duties: 

  • Work flexibly to support sales and delivery needs. 
  • Accurately track and update customer details in internal systems. 
  • Share best practices across locations. 
  • Educate customers on Tesla’s ecosystem and available solutions. 
  • Execute administrative duties, including contract completion and finance. 
  • Manage additional duties as needed to support business requirements. 
What You’ll Bring
  • Excellent interpersonal skills with a passion for customer service. 
  • Strong knowledge of Tesla’s products and the ability to communicate clearly. 
  • Proactive mindset with strong problem-solving abilities. 
  • Ability to multitask in a fast-paced environment. 
  • Flexibility to work weekends and evenings. 
  • Passion for Tesla’s mission and customer experience. 
  • Full UK driving licence held for at least two years with no penalty points. 


 

Similar Jobs

quience - Staff Engineer : Mobile

quience

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Scale AI - Revenue Operations Manager

Scale AI

San Francisco, California, United States (On-Site)
3 Months ago
Side - English to LatAM Spanish Translator (Full Time - Remote)

Side

Braga, Braga, Portugal (Remote)
1 Week ago
Granicus - Implementation Consultant

Granicus

Costa Rica (Remote)
2 Months ago
Toast - Senior Software Engineer, Android

Toast

Dublin, County Dublin, Ireland (Hybrid)
1 Month ago
Wrike - Enablement Business Partner – Customer Solutions & Innovation

Wrike

Prague, Prague, Czechia (Hybrid)
1 Week ago
The Globel Talent Co - Customer Care Agent - German Speaker

The Globel Talent Co

South Africa (Remote)
5 Months ago
Insight Software - Customer Success Associate (English and German Speaking)

Insight Software

London, England, United Kingdom (Remote)
4 Months ago
sinch  - Senior Executive - Technical Support

sinch

Noida, Uttar Pradesh, India (On-Site)
1 Week ago
CyberArk - Enterprise Customer Success Manager

CyberArk

Brazil (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Sony Pictures Entertainment - Development Intern, Drama – Fall 2025

Sony Pictures Entertainment

Culver City, California, United States (On-Site)
1 Week ago
N26 - Business Audit Senior Associate

N26

Berlin, Berlin, Germany (On-Site)
1 Month ago
Fictiv - Associate Strategic Program Manager

Fictiv

United States (Remote)
2 Months ago
Varonis  - Senior Legal Counsel – Software Licensing and Commercial Contracts

Varonis

Morrisville, North Carolina, United States (On-Site)
3 Weeks ago
Wolters Kluwer - Senior Enterprise Software Engineer

Wolters Kluwer

Chennai, Tamil Nadu, India (Hybrid)
2 Months ago
Rockstar Games - Senior Software Development Engineer In Test (C#)

Rockstar Games

New York, United States (On-Site)
2 Months ago
Glean - Solutions Engineer

Glean

Central, South Carolina, United States (Remote)
8 Months ago
Triple dot studios - Senior Growth Analyst

Triple dot studios

Berlin, Berlin, Germany (Hybrid)
2 Weeks ago
Hawkeye Innovations - Match Operations Assistant - Athens

Hawkeye Innovations

Athens, Greece (On-Site)
3 Months ago
Publicis Groupe - Retail Media Director

Publicis Groupe

London, England, United Kingdom (Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Birmingham, England, United Kingdom

LeoVegas - Retention Team Manager FTC 12 Months

LeoVegas

Leeds, England, United Kingdom (On-Site)
1 Month ago
Draftwise - Machine Learning Operations Engineer

Draftwise

London, England, United Kingdom (Remote)
2 Weeks ago
Square - Bar Manager

Square

Newbury, England, United Kingdom (On-Site)
1 Week ago
Jane Street - Market Data Specialist, Metadata

Jane Street

London, England, United Kingdom (On-Site)
2 Months ago
The Walt Disney Company - Senior Paint & Roto Artist - ILM London

The Walt Disney Company

London, England, United Kingdom (Hybrid)
1 Week ago
Nasdaq - Index Sales Manager - Europe

Nasdaq

London, England, United Kingdom (Hybrid)
2 Months ago
Goodbye Kansas Studios - VFX Supervisor

Goodbye Kansas Studios

London, England, United Kingdom (Hybrid)
2 Months ago
Toku - International Payroll Lead/Analyst

Toku

United Kingdom (Remote)
4 Months ago
Rolls-Royce - Ethics and Compliance Officer

Rolls-Royce

Derby, England, United Kingdom (Hybrid)
3 Weeks ago
Clearwater Analytics - Head of Sales, EMEA Asset Owners

Clearwater Analytics

London, England, United Kingdom (On-Site)
2 Years ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Maersk - 4PL Customer Service Agent (Project Logistics)

Maersk

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
10 Months ago
OKX - Senior Agent, Customer Service (Spanish Speaker)

OKX

Budapest, Hungary (Hybrid)
2 Months ago
USE Insider - Customer Success Manager - Hi-tech

USE Insider

Istanbul, İstanbul, Türkiye (On-Site)
9 Months ago
OKX - Senior Agent, Customer Service (Polish Speaker)

OKX

Budapest, Hungary (Hybrid)
1 Month ago
Boomi  - Scaled Customer Success Manager

Boomi

Israel (Hybrid)
3 Weeks ago
Sporty - IN Associate - Customer Success (Gurugram)

Sporty

Delhi, India (On-Site)
1 Year ago
Tesla - Deskside Support Technician

Tesla

North Holland, Netherlands (On-Site)
5 Months ago
cyara - Senior Customer Success Manager

cyara

United States (Remote)
7 Months ago
Canonical - Graduate Customer Success Manager

Canonical

(Remote)
2 Months ago
Reality Games - Customer Support Specialist

Reality Games

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded