Customer Experience Specialist, Vehicle Handover

2 Months ago • All levels • Miscellaneous

Job Summary

Job Description

As a Customer Experience Specialist at Tesla, you'll be the face of the brand, guiding customers through seamless vehicle collection. Responsibilities include managing key handovers, providing expert product guidance, maintaining high vehicle presentation standards, optimizing appointment flow, supporting Tesla Direct deliveries, and collaborating with the team. You'll ensure every customer receives a smooth and memorable experience, reflecting Tesla's values. This role requires excellent interpersonal skills, strong product knowledge, problem-solving abilities, and the ability to multitask in a fast-paced environment. Weekend and evening flexibility is needed. You'll also handle administrative tasks, track customer details, and share best practices across locations.
Must have:
  • Exceptional customer service skills
  • Strong Tesla product knowledge
  • Proactive problem-solving
  • Multitasking in fast-paced environment
  • Weekend/evening flexibility
  • Valid UK driving license (2+ years, no points)

Job Details

What to Expect

As a Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for guiding customers through a seamless and exceptional collection experience. You will manage key handovers, provide expert product guidance, and support site operations to uphold Tesla’s industry-leading standards. Your role is critical in shaping the ownership journey by ensuring that every customer receives a smooth and memorable handover experience. 

You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

What You’ll Do
  • Welcome customers and provide an exceptional handover experience. 
  • Conduct key handovers, ensuring all documentation is completed. 
  • Offer guidance on vehicle features and answer customer queries. 
  • Maintain high vehicle presentation standards at collection sites. 
  • Assist in moving vehicles to designated areas. 
  • Manage appointment flow to optimise efficiency and reduce wait times. 
  • Support Tesla Direct deliveries when required. 
  • Coordinate with other members of the Tesla team to provide a seamless and exceptional customer experience.  
  • Always maintain a positive and professional attitude, providing an excellent customer experience that is reflective of Tesla's values. 

General Duties: 

  • Work flexibly to support sales and delivery needs. 
  • Accurately track and update customer details in internal systems. 
  • Share best practices across locations. 
  • Educate customers on Tesla’s ecosystem and available solutions. 
  • Execute administrative duties, including contract completion and finance. 
  • Manage additional duties as needed to support business requirements. 
What You’ll Bring
  • Excellent interpersonal skills with a passion for customer service. 
  • Strong knowledge of Tesla’s products and the ability to communicate clearly. 
  • Proactive mindset with strong problem-solving abilities. 
  • Ability to multitask in a fast-paced environment. 
  • Flexibility to work weekends and evenings. 
  • Passion for Tesla’s mission and customer experience. 
  • Full UK driving licence held for at least two years with no penalty points. 


 

Similar Jobs

ByteDance - Music Product Counsel - Global Legal

ByteDance

Los Angeles, California, United States (On-Site)
6 Months ago
WebFX - Remote Copywriter: Finance/Investment/Money/Business

WebFX

Philippines (Remote)
6 Months ago
PlayStation Global - Employment Counsel, EMEA

PlayStation Global

London, England, United Kingdom (Hybrid)
2 Weeks ago
Google - Account Strategist, Mid-Market Sales

Google

Dublin, County Dublin, Ireland (On-Site)
2 Weeks ago
The Walt Disney Company - Associate Specialist, Employee Engagement

The Walt Disney Company

Hong Kong (On-Site)
1 Month ago
Tesla - Service Technician - Aarhus

Tesla

Aarhus, Denmark (On-Site)
2 Months ago
Tesla - Waste Specialist

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Tesla - Service Technician Apprenticeship

Tesla

Tilburg, North Brabant, Netherlands (On-Site)
2 Months ago
Tesla - Automotive Technician/Mechatronics Technician

Tesla

Dornbirn, Vorarlberg, Austria (On-Site)
2 Months ago
Tesla - Automotive Mechanic / Service Technician

Tesla

Malmö, Skåne County, Sweden (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ByteDance - Project Manager - Office Buildout - San Jose

ByteDance

San Jose, California, United States (On-Site)
6 Months ago
The Walt Disney Company - Senior Product Manager II, Media Acquisition & Ingest

The Walt Disney Company

Glendale, California, United States (On-Site)
1 Month ago
Canva - Backend Software Engineer - Product Quality

Canva

Surry Hills, New South Wales, Australia (Remote)
1 Month ago
Corsair - DIY Marketing Specialist

Corsair

Thailand (On-Site)
2 Weeks ago
Rush Street Interactive - Poker Analyst

Rush Street Interactive

United States (Remote)
2 Months ago
4ThePlayer - REMOTE JavaScript Developer

4ThePlayer

(Remote)
2 Weeks ago
Tala - Lead Cloud Infrastructure Engineer

Tala

(Remote)
1 Month ago
Vercel - Software Engineer, Ecosystem

Vercel

(Remote)
7 Hours ago
CD PROJEKT RED - Senior Technical Artist

CD PROJEKT RED

Boston, Massachusetts, United States (Remote)
1 Week ago
Cloud Chamber - Senior Environment Artist

Cloud Chamber

Montréal, Québec, Canada (Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in England, United Kingdom

Kwalee - UI Artist

Kwalee

Royal Leamington Spa, England, United Kingdom (On-Site)
2 Months ago
THE GAME - Social Media Creative (Lifestyle)

THE GAME

London, England, United Kingdom (Hybrid)
1 Month ago
Rebellion - Marketing Manager

Rebellion

England, United Kingdom (Hybrid)
3 Weeks ago
PlayStation Global - Senior Manager, Proposition Optimisation

PlayStation Global

London, England, United Kingdom (Hybrid)
1 Month ago
Gunzilla - Lead Materials Artist

Gunzilla

London, England, United Kingdom (On-Site)
2 Weeks ago
Pixel Toys - Production Director

Pixel Toys

Royal Leamington Spa, England, United Kingdom (Hybrid)
6 Days ago
ESL FACEIT Group - EFG - Localization Manager

ESL FACEIT Group - EFG

United Kingdom (Remote)
1 Month ago
Build A Rocket Boy - Senior Technical Artist

Build A Rocket Boy

Edinburgh, Scotland, United Kingdom (Remote)
2 Months ago
Glowmade - Senior Concept Artist

Glowmade

England, United Kingdom (On-Site)
1 Week ago
Fuse Games - Environment Artist

Fuse Games

England, United Kingdom (Hybrid)
2 Days ago

Get notifed when new similar jobs are uploaded

Miscellaneous Jobs

Tesla - Service Technician / Automonteur

Tesla

Groningen, Groningen, Netherlands (On-Site)
2 Months ago
Tesla - Automotive Mechanic/Automonteur

Tesla

Zaventem, Flanders, Belgium (On-Site)
2 Months ago
Tesla - Automotive Mechatronics Technician

Tesla

Landquart, Grisons, Switzerland (On-Site)
2 Months ago
Tesla - Service Technician / Automotive Mechanic

Tesla

England, United Kingdom (On-Site)
2 Months ago
Tesla - Tesla Support Advisor - Danish Speaking

Tesla

Capital Region Of Denmark, Denmark (On-Site)
2 Months ago
Tesla - Automation Technician in Maintenance for Battery Cell Production

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Tesla - Future Talent Traineeship Programme - Wolverhampton

Tesla

Wolverhampton, England, United Kingdom (On-Site)
2 Months ago
Tesla - Industrial Mechanic Apprenticeship (m/w/d) 2025

Tesla

Rhineland-Palatinate, Germany (On-Site)
2 Months ago
Tesla - Automotive Technician - Tampere (Lempäälä)

Tesla

Pirkanmaa, Finland (On-Site)
2 Months ago
Tesla - Senior Body Repair Technician

Tesla

Oslo, Oslo, Norway (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug