Customer Learning Lead, Cloud Learning Services
Job Summary
Job Description
The Customer Learning Lead, Cloud Learning Services role involves structuring learning programs and proposals, managing partners, and delivering monthly reviews to internal stakeholders. This position requires collaboration with various internal teams (training operations, pursuit leads, marketing, sales, professional services, and partner teams) to drive business success. Responsibilities include building and managing executive-level customer relationships, negotiating agreements, and leading regional training strategies. The role also encompasses managing the learning services business process, forecasting, and working with GCP authorized training partners. Experience in program management, client services, or management consulting, along with a proven track record of delivering enterprise digital transformation projects, is crucial.
Must have:
- Bachelor's degree or equivalent experience
- 6+ years in program management, client services, or consulting
- Experience driving customer digital transformations using cloud solutions
- Experience delivering enterprise digital transformation projects
- Build and lead regional training strategy
- Manage learning services business process and forecasting
Good to have:
- 5 years of experience navigating customer organizational structures
- Experience writing and discussing agreement/proposal documents
- Experience with industry standard financial concepts and metrics
- Account/project management and customer-facing roles experience
Perks:
- Bonus
- Equity
- Benefits
2 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience in program management, client services or management consulting.
- Experience driving customer digital transformations using cloud-based solutions (e.g., IaaS/PaaS), as well as managing agreements across developers, sales, support, professional services, and distributed teams.
- Experience delivering enterprise digital transformation projects to customers (e.g., cloud migrations or multi-cloud transformations across data warehousing and analytics, application development, or cybersecurity solutions).
Preferred qualifications:
- 5 years of experience navigating customer organizational structures, developing and promoting services solutions, and delivery.
- Experience writing and discussing agreement documents and proposal documents for professional services engagements.
- Experience with industry standard financial concepts and metrics.
- Experience in account/project management and customer-facing roles, leading enterprise customers through business or technology transformations.
About the job
In this role, your responsibilities will include structuring learning programs and proposals, managing partners, and delivering monthly reviews to internal stakeholders. You will work with many other internal teams, including teams from the wider training organization such as the training operations team, pursuit leads, local marketing, sales, professional services, and partner teams to drive the success of the business. You will build, foster, and manage customer relationships at an executive level, building trust and helping negotiate agreements.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.The US base salary range for this full-time position is $129,000-$191,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .
Responsibilities
- Build and lead regional training strategy for campaigns, learners, business, and bookings.
- Manage the learning services business process and forecasting, taking customer use cases from lead through to delivery and utilization of sold learning packages.
- Collaborate with Sales and Customer Developers to capture customer use cases, requirements, develop a training strategy for individual accounts, and act as the point of contact for training.
- Work with external Google Cloud Platform (GCP) authorized training partners in a business capacity as needed. Build a trusted relationship with customers early in the business cycle of agreements.
- Provide updates to the Field Sales team and Professional Services team.
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