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Customer Learning Lead, Cloud Learning Services

Ontario, Canada (On-site)

Customer Learning Lead, Cloud Learning Services

1 Hour ago • 3-5 Years • Business Development

About the job

3 skills required for this role

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google-cloud-platform

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Job Description

This Customer Learning Lead role within Google Cloud's Learning Services (CLS) focuses on ensuring customer success with Google Cloud and Workspace offerings. Responsibilities include structuring learning programs and proposals, managing partners, delivering monthly reviews to VP+ level stakeholders, and collaborating with various internal teams (Sales, Professional Services, Marketing). The role requires building and maintaining executive-level customer relationships, closing complex agreements, and driving regional training strategies. You'll work closely with customers to understand their needs, develop tailored training solutions, and manage the entire learning service process from lead generation to delivery and utilization. Strong communication (English and French fluency is a plus) and experience in client management and digital transformation using cloud-based solutions are crucial.

Must have:

3+ years in training, sales, client management, or professional services
Experience with cloud-based solutions (IaaS/PaaS)
Managing agreements across multiple teams
Structuring learning programs and proposals
Building and managing executive-level customer relationships
Fluency in English; French preferred

Good to have:

5+ years experience in navigating customer organizational structures
Experience writing and discussing agreement documents
Experience with industry standard financial concepts and metrics
Account/project management experience

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
3 years of experience in training, sales, client management or in a professional services role interfacing with C-levels.
Experience in client management or in a professional services role.
Experience driving customer digital transformations using cloud-based solutions (IaaS/PaaS), as well as managing agreements across developers, sales, support, professional services, and distributed teams.

Preferred qualifications:

5 years of experience navigating customer organizational structures, developing and selling services solutions, and on-time delivery.
Experience writing and discussing agreement documents and proposal documents for professional services engagements.
Experience with industry standard financial concepts and metrics.
Experience in account/project management and a customer-facing role, leading enterprise customers through business or technology transformations.
Ability to communicate in French and English fluently in order to support clients in Quebec.

About the job

This position is part of Cloud Learning Services (CLS). The mission of CLS is to ensure that our customers and partners get the most out of the Google Cloud offering, whether that be Cloud or Google Workspace. The training team is responsible for developing, delivering, and evaluating training that enables our customers and partners to effectively and impactfully use our products and solution offerings.

Your responsibilities will include structuring learning programs and proposals, managing partners, and delivering monthly reviews to internal stakeholders (VP+). You will be expected to work closely with many other internal teams, including teams from the wider training organization such as the training operations team, Pursuit leads, local marketing, sales, professional services, and partner teams to drive the success of the business.

CLLs build, foster, and manage customer relationships at executive level, building trust and helping closing complex agreements.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Build and lead regional training strategy for campaigns, learners, business, and bookings.
Manage the learning services business process and forecasting, taking customer use cases from lead through to delivery and utilization of sold learning packages.
Collaborate with Sales and Customer Developers to capture customer use cases, requirements, develop a training strategy for individual accounts, and act as the point of contact for training.
Work with external Google Cloud Platform (GCP) authorized training partners in a presales capacity as needed. Build a trusted relationship with customers early in the business cycle of large agreements.
Provide updates to Field Sales team and Professional Services team.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.