Customer Operations & Managed Services Director
Job Summary
Job Description
- iGaming Operations
- Risk & Fraud
- RG & AML
- Team Management
- Process Improvement
- Operational Frameworks
- Customer Success
- Financial KPI
- Travel Expectations
- Talent Unleashed
2 skills required
Job Details
What You'll Do
- Manage the Operations and Managed Services Division, including both dedicated and shared Customer Support, RG & AML, Risk & Fraud and Payments Departments.
- Ensure Company and partner objectives and KPIs are met by each department.
- Revise and approve all Department service targets, monthly targets, quarterly targets, and work plan to achieve these targets. This includes dedicated and shared managed services project resources.
- Drive Operational and functional efficiencies through policy and process review, optimization and automation.
- Co-ordinate and manage shared managed services resources for Platform and B2B
- Create and revise department protocols to ensure our service quality and customer satisfaction.
- Promotion and development of the Departmentโs staff.
- Departmental planning.
- Be a role model, leader, mentor, and motivator to the division.
What We're Looking For
- 3+yrs Senior iGaming Operational Management experience (teams of 40+) with a strong knowledge of Risk, Fraud, RG, AML and Compliance.
- Service oriented with a clear focus on customer success.
- Analytical with strong grasp of financial and operational KPI metrics and reporting
- Adaptable, resourceful and innovative
- Ability to work well under pressure and against deadlines.
- Excellent written and verbal communicational skills are essential
- Able to demonstrate strong accountability and task ownership
- Strong team player, excellent interpersonal skills, self-motivated.
- A proven track record of building teams and growing staff โ succession and talent development.
- Experience with structured process improvement & enhancement of operational frameworks.
- Be aligned and drive the adoption of Company values as a role model.
- Advanced knowledge of Windows Office programs (Word, Excel, and Outlook).
Company Summary
Aristocrat Interactiveโฏโฏ
Aristocrat Interactive is Aristocrat Leisure Limitedโs (ASX:ALL) regulated online Real Money Gaming (RMG)โฏbusiness and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.โฏ The business is an industry leaderโฏin content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
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About The Company
Aristocrat Leisure Limited is an ASX20 listed company and one of the worldโs leading providers of gaming solutions. Weโre licensed in over 300 jurisdictions and operate in over 90 countries around the world. Weโre also proud to have a team of over 7000 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesnโt stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be.
Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play โ every day.
Come and join us โ letโs play!
๐๐ญ๐ฆ๐ข๐ด๐ฆ ๐ฃ๐ฆ ๐ข๐ญ๐ฆ๐ณ๐ต ๐ต๐ฐ ๐ด๐ค๐ข๐ฎ๐ด ๐ฐ๐ง๐ง๐ฆ๐ณ๐ช๐ฏ๐จ ๐ฆ๐ฎ๐ฑ๐ญ๐ฐ๐บ๐ฎ๐ฆ๐ฏ๐ต ๐ฐ๐ฑ๐ฑ๐ฐ๐ณ๐ต๐ถ๐ฏ๐ช๐ต๐ช๐ฆ๐ด. ๐๐ฏ๐บ ๐ค๐ฐ๐ฎ๐ฎ๐ถ๐ฏ๐ช๐ค๐ข๐ต๐ช๐ฐ๐ฏ ๐ต๐ฐ ๐ค๐ข๐ฏ๐ฅ๐ช๐ฅ๐ข๐ต๐ฆ๐ด ๐ณ๐ฆ๐จ๐ข๐ณ๐ฅ๐ช๐ฏ๐จ ๐ฆ๐ฎ๐ฑ๐ญ๐ฐ๐บ๐ฎ๐ฆ๐ฏ๐ต ๐ฐ๐ฑ๐ฑ๐ฐ๐ณ๐ต๐ถ๐ฏ๐ช๐ต๐ช๐ฆ๐ด ๐ข๐ต ๐๐ณ๐ช๐ด๐ต๐ฐ๐ค๐ณ๐ข๐ต ๐ฐ๐ณ ๐ช๐ต๐ด ๐ด๐ถ๐ฃ๐ด๐ช๐ฅ๐ช๐ข๐ณ๐ช๐ฆ๐ด ๐ธ๐ช๐ญ๐ญ ๐ค๐ฐ๐ฎ๐ฆ ๐ง๐ณ๐ฐ๐ฎ ๐ข๐ฏ @๐ข๐ณ๐ช๐ด๐ต๐ฐ๐ค๐ณ๐ข๐ต.๐ค๐ฐ๐ฎ, @๐ฃ๐ช๐จ๐ง๐ช๐ด๐ฉ๐จ๐ข๐ฎ๐ฆ๐ด.๐ค๐ฐ๐ฎ, @๐ฑ๐ช๐น๐ฆ๐ญ๐ถ๐ฏ๐ช๐ต๐ฆ๐ฅ.๐ค๐ฐ๐ฎ, ๐ฐ๐ณ @๐ฑ๐ณ๐ฐ๐ฅ๐ถ๐ค๐ต๐ฎ๐ข๐ฅ๐ฏ๐ฆ๐ด๐ด.๐ค๐ฐ๐ฎ ๐ฆ๐ฎ๐ข๐ช๐ญ ๐ข๐ฅ๐ฅ๐ณ๐ฆ๐ด๐ด. ๐๐ณ๐ฐ๐ฎ ๐ต๐ช๐ฎ๐ฆ ๐ต๐ฐ ๐ต๐ช๐ฎ๐ฆ, ๐๐ณ๐ช๐ด๐ต๐ฐ๐ค๐ณ๐ข๐ต ๐ฎ๐ข๐บ ๐ถ๐ด๐ฆ ๐ข๐ฏ ๐ฆ๐น๐ต๐ฆ๐ณ๐ฏ๐ข๐ญ ๐ข๐จ๐ฆ๐ฏ๐ค๐บ ๐ง๐ฐ๐ณ ๐ณ๐ฆ๐ค๐ณ๐ถ๐ช๐ต๐ฎ๐ฆ๐ฏ๐ต ๐ฑ๐ถ๐ณ๐ฑ๐ฐ๐ด๐ฆ๐ด, ๐ฉ๐ฐ๐ธ๐ฆ๐ท๐ฆ๐ณ ๐ต๐ฉ๐ฆ๐บ ๐ธ๐ช๐ญ๐ญ ๐ฏ๐ฆ๐ท๐ฆ๐ณ ๐ณ๐ฆ๐ฒ๐ถ๐ฆ๐ด๐ต ๐ฑ๐ข๐บ๐ฎ๐ฆ๐ฏ๐ต๐ด ๐ฐ๐ง ๐ข๐ฏ๐บ ๐ด๐ฐ๐ณ๐ต.
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