Customer Service Agent

2 Weeks ago • All levels

About the job

Summary_{By Outscal}

一、工作职责：

通过电商平台沟通软件为客户提供及时、专业、热情的在线服务，解答客户咨询，协助客户完成线上购物流程，包括查询商品信息、解答价格疑问、指导下单操作等处理客户问题，提升客户满意度。
跟踪订单状态，及时通知客户物流信息，处理订单异常情况。
熟练使用Office软件（如Word、Excel），准确录入和整理客户信息、订单数据及服务记录。
部门经理安排的其他工作。

二、任职要求：

高中及以上学历，专业不限，能够适应做一休一的轮班制工作模式。
熟练掌握Office软件操作，特别是Word、Excel的使用。
打字速度快，能够快速响应客户咨询。
公司可以提供居家办公模式，欢迎无经验的腿部残疾人士应聘，公司将提供岗前培训。
性格开朗，具有良好的沟通能力和服务意识。
工作认真负责，有耐心，能够承受一定的工作压力。

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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