Customer Service Agent - Sports

1 Month ago • 1 Years + • Customer Service • $38,480 PA - $38,480 PA

Job Summary

Job Description

PENN Entertainment is seeking driven Customer Service Agents for its digital sportsbook operations, including ESPN BET, Hollywood Casino, and theScore Bet. This hybrid role requires working from the Cherry Hill, New Jersey office four days a week, with overnight shifts (11:30 PM to 8 AM). The primary responsibilities include communicating with players via live chat, email, and phone to provide comprehensive information, assist with account statuses, and troubleshoot technical issues. Agents will also support special events and maintain company conversion rate expectations. The role emphasizes building strong player relationships and delivering top-tier customer experiences with a friendly and helpful demeanor, even under pressure. A passion for sports wagering and online casino games is a plus.
Must have:
  • Minimum 1 year of customer service experience
  • Excellent phone, chat, and email etiquette
  • Strong problem-solving skills
  • Ability to type quickly with good grammar and punctuation
  • High school diploma or college degree
  • Ability to work overnight shifts
  • Must be at least 21 years of age
Good to have:
  • Passion for sports wagering and online casino games
  • Flexibility to adapt to business changes
  • Analytical thinking and strong attention to detail
Perks:
  • Competitive compensation package
  • Comprehensive Benefits package
  • Fun, relaxed work environment
  • Education and conference reimbursements
  • Shift differential pay

Job Details

PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them.

We’re always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it’s through ESPN BET, Hollywood Casino, theScore Bet Sportsbook & Casino, or theScore media app, we’re excited to push the boundaries of what’s possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN’s omnichannel gaming and entertainment strategy.

When you join PENN Entertainment’s digital team, you’ll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you’ll also be part of a company that truly cares about your career growth. We’re committed to supporting you as you expand your skills and explore new opportunities.

With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.

About the Role

Are you interested in sports wagering and online casino games?  Are you looking for a role that allows you to work from home 4 out of 5 days per week? Are you available to work weekdays and weekends during overnight shifts? Do you have at least 1 year of experience in customer service/customer support? 

Penn Interactive (ESPN Bet, Hollywood Casino and theScoreBet) is looking for outgoing and driven Customer Service Agents who have the desire to build strong relationships and top-tier experiences for our patrons! 

Working out of our Cherry Hill, New Jersey office our Customer Service Agent must be an excellent communicator with great phone, chat, and e-mail etiquette, as well as problem-solving skills. As a Customer Service Agent, you will have in-depth knowledge of our mobile applications and a desire to understand ways that we can improve our platforms to ensure we provide the best experiences for our customers. You must be flexible and able to adjust to the quick and demanding changes in our business and industry. You will be given the opportunity to work with and alongside fellow sports fans within an exciting and fun working environment!

As a Customer Service Agent, you will be the face and voice of our digital sportsbook operations across the country. We pay $18.50/hour + $1/hr for NJ Licensing + 10% for the shift differential earning you $21.45/hour working our overnight shift. Ready to have fun?  Read below and apply now!

About the Work

  • Communicate with our players and guests via live chat, email and phone to ensure a seamless customer experience and provide comprehensive information on the multitude of mobile apps supported.
  • Use internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players and
  • Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the Penn brand
  • For applicable properties, assist guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations
  • Operate telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable
  • Answer player questions about Penn Entertainment, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information.
  • Follow various internal standard operating procedures to escalate issues to internal Penn Interactive departments and casino Property personnel.
  • Assist with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction.
  • Use our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products.
  • Deliver exceptional performance results in customer satisfaction and contact handle times
  • Collaborate with your leaders and fellow team members to stay current of daily trends that are
    impactful to the player experience.
  • Maintain a strong track record for punctuality and attendance.
  • Perform other duties as assigned.

About You

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.  The position will require licensing in applicable states that Penn Entertainment operates.

  • High School diploma or College Degree required.
  • Heightened sense of urgency and passion to learn new things.
  • Highly developed sense of integrity and commitment to player satisfaction.
  • Demonstrated passion for excellence with respect to treating and caring for players.
  • Ability to type quickly and write with good grammar and punctuation.
  • Strong attention to detail is a must! Must be an analytical thinker.
  • Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated
    when they contact us, and they let that be known.
  • Great problem-solving abilities.
  • Ability to interpret incomplete or cryptic messages that might be written by English as a second
    language customers.
  • Team members must be able to qualify for licenses and permits required by federal, state and
    local regulations.
  • Have the ability to work some holidays and weekends.

What We Offer

  • Competitive compensation package.
  • Comprehensive Benefits package.
  • Fun, relaxed work environment.
  • Education and conference reimbursements.

#LI-HYBRID

Salary Range

$18.50 - $18.50 USD

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, annual performance bonus and equity package — depending on position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Check out our LinkedIn page!

Similar Jobs

Digital dot robots - Cloud Engineer

Digital dot robots

Pittsburgh, Pennsylvania, United States (On-Site)
2 Months ago
Salesforce - Experience Architect

Salesforce

Tokyo, Japan (Remote)
4 Months ago
Stibo Systems - Solution Consultant

Stibo Systems

Atlanta, Georgia, United States (Hybrid)
2 Weeks ago
ansira - Sr. Associate

ansira

Pune, Maharashtra, India (Hybrid)
1 Month ago
NVIDIA - Software QA Test Developer - Automotive SoC

NVIDIA

Hyderabad, Telangana, India (On-Site)
3 Months ago
Netomi - Technical Customer Success Manager

Netomi

Canada (Remote)
2 Months ago
Vendavo - Manager Global Technical Support

Vendavo

Chennai, Tamil Nadu, India (Hybrid)
2 Months ago
playrix  - Customer Support Representative (German)

playrix

Ireland (Remote)
8 Months ago
pentair - Customer Service Supervisor

pentair

Brookfield, Wisconsin, United States (Hybrid)
2 Months ago
LegalZoom - Director of Customer Success

LegalZoom

Austin, Texas, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Tencent - NLP/LLM Research Intern

Tencent

London, England, United Kingdom (On-Site)
4 Months ago
Applied materials  - SAP S/4HANA ABAP & BTP Technical Architect/Leader

Applied materials

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
Alpha Sense - Channel and Customer Research Analyst

Alpha Sense

New York, United States (Remote)
1 Month ago
Monolith - Monolith Productions Jobs

Monolith

New York, New York, United States (On-Site)
4 Weeks ago
brass lion entertainment - Director of Business Analysis

brass lion entertainment

United States (On-Site)
1 Month ago
Monolith - Breaking News Editor (Weekend)

Monolith

Hong Kong (On-Site)
5 Months ago
Any Desk - IT Support Specialist

Any Desk

Hong Kong (Hybrid)
2 Months ago
BioFire - Calibration Coordinator

BioFire

Hazelwood, Missouri, United States (On-Site)
2 Months ago
bytedance - GPU/AI Application Platform Engineer Intern (Server Platform)

bytedance

San Jose, California, United States (On-Site)
5 Months ago
Nautilis mobile - Junior QA

Nautilis mobile

Pune, Maharashtra, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Cherry Hill, New Jersey, United States

Apple - ESD Engineer

Apple

Irvine, California, United States (On-Site)
2 Months ago
160over90 - Account Director, Partnerships

160over90

Chicago, Illinois, United States (On-Site)
2 Months ago
AeroSpike - Principal HR Business Partner

AeroSpike

Mountain View, California, United States (Hybrid)
1 Month ago
WebFX - Remote Copywriter

WebFX

Philadelphia, Pennsylvania, United States (Remote)
7 Months ago
Rockstar Games - Associate Systems Engineer

Rockstar Games

Andover, Massachusetts, United States (On-Site)
1 Month ago
2K - Director of Digital Strategy, Social Media & Content, NBA 2K

2K

Novato, California, United States (Hybrid)
2 Months ago
zoox - Staff/Senior Staff Software Engineer - Full Stack Operational Tools

zoox

Foster City, California, United States (Hybrid)
2 Months ago
Corsair - Director, D2C eCommerce

Corsair

Milpitas, California, United States (On-Site)
3 Months ago
Yodlee - Investments Marketing Manager

Yodlee

Berwyn, Pennsylvania, United States (Hybrid)
3 Weeks ago
Progress - Senior Inside Account Manager

Progress

Burlington, Massachusetts, United States (Hybrid)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Imagine.io - Head - Customer Success

Imagine.io

Texas, United States (Hybrid)
4 Months ago
Star schema - Customer Service Representative

Star schema

Greenville, South Carolina, United States (On-Site)
3 Weeks ago
HHA Exchange - Technical Customer Care Representative

HHA Exchange

Minneapolis, Minnesota, United States (On-Site)
8 Months ago
truecaller - Senior Customer Success Manager

truecaller

Mumbai, Maharashtra, India (On-Site)
2 Months ago
USE Insider - Customer Success Manager - Malaysia

USE Insider

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
9 Months ago
Whatnot - Customer Experience Team Lead (Night Shift)

Whatnot

Phoenix, Arizona, United States (On-Site)
2 Months ago
NielsenIQ - Insights Executive, Customer Success

NielsenIQ

Auckland, Auckland, New Zealand (On-Site)
1 Month ago
Publicis Groupe - Customer Service Representative

Publicis Groupe

Honolulu, Hawaii, United States (On-Site)
3 Weeks ago
Goodbye Kansas Studios - Technology Support Technician (Mumbai)

Goodbye Kansas Studios

Mumbai, Maharashtra, India (On-Site)
4 Months ago
cyara - Customer Success Manager - West

cyara

United States (Remote)
9 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Philadelphia, Pennsylvania, United States (Remote)

Greenfield, Massachusetts, United States (On-Site)

Philadelphia, Pennsylvania, United States (Remote)

Philadelphia, Pennsylvania, United States (Remote)

Philadelphia, Pennsylvania, United States (Hybrid)

Philadelphia, Pennsylvania, United States (Remote)

Cherry Hill, New Jersey, United States (Hybrid)

Philadelphia, Pennsylvania, United States (On-Site)

Philadelphia, Pennsylvania, United States (Hybrid)

Philadelphia, Pennsylvania, United States (Remote)

View All Jobs

Get notified when new jobs are added by Penn Interactive

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug