Customer Service Assistant

2 Months ago • All levels • Operations

Job Summary

Job Description

This Customer Service Assistant position supports the daily operations of a licensed gaming venue. Responsibilities include welcoming customers, maintaining cleanliness, performing minor machine repairs (reporting major issues), addressing customer concerns, enforcing the Challenge 25 policy, handling cash and daily floats, promoting offers, assisting the MSA engineer, and meeting sales targets. The role demands excellent customer service, adherence to company standards, proactive security measures, and accurate cash handling. Complaint handling and promoting the business are also key aspects. The successful candidate will contribute to a positive work environment and ensure the venue's legal compliance.
Must have:
  • Excellent customer service skills
  • Cash handling experience
  • Proactive security awareness (Challenge 25)
  • Minor repair capabilities
  • Compliance with company standards
Perks:
  • 33 days annual leave
  • Bank holiday work required
  • Quarterly & annual recognition scheme
  • Recommend a Friend Scheme
  • Birthday leave
  • Enhanced family-friendly policies
  • Company pension above statutory level

Job Details

To support the day to day operation of a licensed gaming venue. Welcoming customers, keeping the venue
clean and tidy and carrying out any minor repairs across the machines, while reporting more serious ones.
Handling any customer concerns and keeping the venue legal by challenging anyone under 25. Cash handling,
while being responsible for floats daily. Offering customers promotions.
This role will support the MSA engineer in maintaining standards and driving sales and covering holidays.

Support and deliver company sales targets
Create an environment of top class customer care
Company operating standards are exceeded
Challenge 25 being proactive and aware always
Cash handling, ensuring all the correct checks are carried out in full
Maximise any business opportunity within the gaming centre
Promote the business to all customers new and old
Handle all customer complaints

CUSTOMER SERVICE
 Consistently identify and clarify the needs of the venue.
 Consistently strive to meet or exceed standards of service.
 Maintain good employee relations always.
 SECURITY
 To assist in security investigations as directed by senior management as and when required.
 To action security alerts as necessary.
Person Specification
 Carry out your duties in such a way as to minimise the risk to yourself or the cash equipment in your
possession.
 Ensure the utmost security is maintained with regards to cash, machine keys and any other company
property.
 Under no circumstances are cash or keys to be left unattended or with unauthorised persons.
 HEALTH AND SAFETY
 To adhere to all company health and safety practices and procedures. In the event of health and
safety issues arising, ensure appropriate action is taken through the company health and safety
representative or other appropriate agencies.
 Report any potential hazards to your Supervisor.
 Ensure that all work undertaken by you conforms to current Health and Safety
legislation/regulations.
 COMMUNICATION
 To attend meetings as and when required.
 To attend periodic business review meetings (1:1) with the Service Supervisor on agreed dates.
 To promote the company in a positive manner with internal and external personnel or at any other
opportunity.
 HUMAN RESOURCES
 To ensure that personal conduct is always of a manner that reflects favourably on the company and
that a presentable appearance is maintained.
 To ensure a good working environment is established to obtain the maximum commitment of staff.
 To help identify and meet job related training needs in conjunction with the Service Supervisor.
 Attend meetings and training courses as required.
 Work efficiently and effectively with all peers and team members

33 days annual leave – you are required to work on bank holidays
Recognition scheme awarded each quarter and annually
Recommend a Friend Scheme – Put forward a friend to work for us to earn a bonus (Subject to T&C’s)
Birthday Leave (An extra day off for your birthday)
Enhanced Family Friendly Policies
Company pensions above statutory level

Similar Jobs

USE Insider - Technical Support Engineer - Taiwan

USE Insider

Taipei City, Taiwan (Hybrid)
6 Months ago
Keywords Studios (Player Support) - Quality Manager - Player Engagement

Keywords Studios (Player Support)

Pasig, Metro Manila, Philippines (Hybrid)
2 Months ago
Tesla - Supply Management Analyst

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Rank group - Gaming Supervisor

Rank group

Manchester, England, United Kingdom (On-Site)
3 Months ago
Trek - Service Manager

Trek

Centerville, Utah, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Withernsea, England, United Kingdom

Cloud Imperium Games - VFX Artist

Cloud Imperium Games

Manchester, England, United Kingdom (On-Site)
1 Month ago
Assystems - Senior Mechanical Engineer

Assystems

Blackburn, England, United Kingdom (Remote)
6 Months ago
King - Research Analyst, Advertising Insights

King

London, England, United Kingdom (Hybrid)
2 Months ago
The Walt Disney Company - Virtual Production Producer

The Walt Disney Company

London, England, United Kingdom (Hybrid)
1 Month ago
Climax Studios - Senior Games Designer

Climax Studios

Liverpool, England, United Kingdom (On-Site)
6 Months ago
Ninja Theory - Technical Artist (Senior and above)

Ninja Theory

Cambridge, England, United Kingdom (Hybrid)
2 Months ago
Red Rover Interactive - Performance Marketing and Analytics Manager

Red Rover Interactive

Newcastle Upon Tyne, England, United Kingdom (Hybrid)
4 Months ago
One of Us - Project Development Assistant

One of Us

London, England, United Kingdom (Hybrid)
2 Months ago
Eleven Labs - Backend Engineer

Eleven Labs

London, England, United Kingdom (Remote)
8 Months ago
Tesla - Customer Experience Specialist, Vehicle Handover

Tesla

England, United Kingdom (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Tesla - Service Manager

Tesla

Ribe, Denmark (On-Site)
2 Months ago
Flowplay llc - Customer Service Shift Supervisors

Flowplay llc

Seattle, Washington, United States (Remote)
3 Months ago
Tesla - Service Advisor

Tesla

Leiria, Leiria District, Portugal (On-Site)
2 Months ago
Vishay Precision Group,  Inc  (VPG) - QAD Manager

Vishay Precision Group, Inc (VPG)

Chennai, Tamil Nadu, India (On-Site)
5 Months ago
Crunchyroll - Senior Executive Assistant

Crunchyroll

Los Angeles, California, United States (Hybrid)
1 Month ago
Rank group - Identity Access Management (IAM) Analyst

Rank group

Quatre Bornes, Plaines Wilhems District, Mauritius (On-Site)
4 Months ago
PwC - Technology Senior Manager

PwC

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
6 Months ago
Every matrix - Service Manager

Every matrix

Bucharest, Bucharest, Romania (Hybrid)
3 Months ago
Sporty Group - BG Sports Trading Analyst - Night Shifts

Sporty Group

Bulgaria (Remote)
2 Months ago
LeoVegas - Customer Experience Advisor - Nordic Market

LeoVegas

Sliema, Malta (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Ayr, Scotland, United Kingdom (On-Site)

Baldock, England, United Kingdom (On-Site)

Burton Upon Trent, England, United Kingdom (On-Site)

Skipsea, England, United Kingdom (On-Site)

Camber, England, United Kingdom (On-Site)

Filey, England, United Kingdom (On-Site)

Ayr, Scotland, United Kingdom (On-Site)

Bristol, England, United Kingdom (On-Site)

Exeter, England, United Kingdom (On-Site)

Filey, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Inspired Entertainment

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug