Outscal Logooutscal logo

Customer Service Associate

2 Months ago • All levels

Job Summary

Job Description

Playtech Managed Services seeks a proactive Customer Service Associate fluent in English with excellent communication skills. Responsibilities include resolving customer inquiries via phone, email, chat, or social media; providing accurate information using appropriate tools; handling complaints and offering solutions; identifying and assessing customer needs; emphasizing customer retention; accurately recording interactions; building sustainable relationships; and working effectively within a team. The role requires shift work, including late hours and night shifts, and thrives in a fast-paced environment. The ideal candidate is a proactive problem-solver, a team player, and motivated to achieve goals.
Must have:
  • Fluent in English
  • Excellent communication skills
  • Strong computer literacy
  • Proactive problem-solver
  • Team player
  • Shift availability
Good to have:
  • Previous experience in online customer support
Perks:
  • Performance bonuses
  • Comprehensive health and dental insurance
  • Life insurance
  • MultiSport card
  • Employee assistance program
  • Food, travel, and wellness allowances
  • 25 days paid annual leave
  • Company-sponsored training
  • Social activities and events
  • Newlywed and baby bonuses

Job Details

Company Description

About Playtech  

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a market leader in the gambling and financial trading industries with 7700 employees across 19 countries. Playtech delivers business intelligence-driven gaming software, services, content, and platform technology, making it a leader in the industry. To learn more about Playtech's company culture, visit https://www.playtechpeople.com/

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Job Description

Ready to level up your career?  
Playtech Managed Services is looking for a proactive Customer Service Associate fluent in English and with excellent communication skills. 

Your influential mission. You will... 

  • Resolve customer inquiries via phone, email, chat, or social media related to all product verticals available on the platform. 
  • Provide accurate, valid, and complete information by using the right methods/tools. 
  • Handle customer inquiries and complaints to provide appropriate solutions and alternatives within the time limits. 
  • Identify and assess customers’ needs to achieve satisfaction. 
  • Emphasize customer retention and, if necessary, proactively contact customers to enhance the brand-to-customer relationship. 
  • Record all customer interactions accurately and confidentially within the provided systems and external communications. 
  • Build sustainable relationships through open and interactive communication. 

Qualifications

Components for success. You... 

  • Are fluent in English. 
  • Are available to work on shifts, including late hours and night shifts. 
  • Have excellent communication and multitasking skills. 
  • Posses strong computer literacy. 
  • Are a proactive, resourceful problem solver who takes the initiative. 
  • Describe yourself as a team player who is open to sharing knowledge and supporting colleagues. 
  • Are motivated to achieve present goals and targets. 
  • Thrive in a fast-paced environment. 
  • Exhibit friendliness, empathy, punctuality, and politeness. 

You will get extra points for: 

  • Having previous experience in online customer support. 

Additional Information

Thrive in a culture that values...  

  • Contribution and achievements by offering performance bonuses and ample opportunities for internal growth. 
  • Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program, and food, travel, and wellness allowances. 
  • Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge. 
  • Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals. 
  • Celebrating life events with additional bonuses such as newlywed, and baby bonuses. 

PLAYTECH MANAGED SERVICES 

Established in 2007 in Sofia, Bulgaria, Playtech Managed Services has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. We prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves. 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work. 

Similar Jobs

Tripledot Studios - Senior Data Analyst

Tripledot Studios

Jakarta, Jakarta, Indonesia (Hybrid)
1 Month ago
PwC - Senior Associate_Qlikview_D&A_Advisory_Delhi

PwC

Delhi, India (On-Site)
4 Months ago
The Walt Disney Company - Marketing Analyst

The Walt Disney Company

São Paulo, State Of São Paulo, Brazil (On-Site)
1 Month ago
PwC - IN-Senior Associate _.Net Developer _Data & Analytics _Advisory _PAN India

PwC

Kolkata, West Bengal, India (On-Site)
5 Months ago
Globalization Partners - Business Intelligence Analyst

Globalization Partners

(Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ION - Data Engineer/Analyst - Graduate Development Program

ION

Pisa, Tuscany, Italy (On-Site)
5 Months ago
EXUSIA - Google Cloud Platform - Data Architect / Engineer

EXUSIA

United States (Remote)
1 Month ago
EXUSIA - Azure MS BI & Databricks Tech Lead

EXUSIA

Hyderabad, Telangana, India (Remote)
2 Months ago
ION - Intermediate IT Auditor, Italy

ION

Milan, Lombardy, Italy (On-Site)
5 Months ago
Easy Brain - Data Scientist

Easy Brain

Limassol, Limassol, Cyprus (Hybrid)
6 Months ago
Playtech - Java Developer Intern

Playtech

Tallinn, Harju County, Estonia (On-Site)
1 Month ago
Corsair - Shipping Discrepancy Analyst

Corsair

Taoyuan City, Taiwan (On-Site)
1 Month ago
Easygo - Data Analyst - Business Operations

Easygo

Melbourne, Victoria, Australia (On-Site)
1 Month ago
Gaming Innovation Group  - Big Data Engineer

Gaming Innovation Group

St. Julian's, Malta (Hybrid)
2 Months ago
Bungie - Principal Communications Manager

Bungie

(Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Sofia, Sofia City Province, Bulgaria

Ubisoft - Game Designer

Ubisoft

Sofia, Sofia City Province, Bulgaria (On-Site)
1 Month ago
PwC - Finance Transformation and Accounting Advisory - SA

PwC

Sofia, Sofia City Province, Bulgaria (On-Site)
5 Months ago
Evolution - QA Automation Engineer (Back-end team)

Evolution

Sofia, Sofia City Province, Bulgaria (On-Site)
1 Month ago
Evolution - Gameplay Developer

Evolution

Sofia, Sofia City Province, Bulgaria (On-Site)
4 Months ago
PwC - Internal Audit & Controls Expert

PwC

Sofia, Sofia City Province, Bulgaria (On-Site)
5 Months ago
PwC - AI Model Validation Expert

PwC

Sofia, Sofia City Province, Bulgaria (On-Site)
5 Months ago
SEGA - Cinematic Artist

SEGA

Sofia, Sofia City Province, Bulgaria (On-Site)
1 Week ago
PwC - Senior Consultant in the Delivery Deal Value Team

PwC

Sofia, Sofia City Province, Bulgaria (On-Site)
3 Months ago
DraftKings - Sportsbook Pools Associate

DraftKings

Bulgaria (Remote)
1 Week ago
Aristocrat Gaming - Technical Compliance Officer

Aristocrat Gaming

Sofia, Sofia City Province, Bulgaria (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries


Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.


We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.


The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.


Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.


Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.


If you are an ambitious, creative thinker and would like to work for us we want to hear from you!


Website

Riga, Latvia (On-Site)

Riga, Latvia (On-Site)

Magdalena Del Mar, Lima Province, Peru (On-Site)

London, England, United Kingdom (On-Site)

Sofia, Sofia City Province, Bulgaria (On-Site)

Magdalena Del Mar, Lima Province, Peru (On-Site)

Magdalena Del Mar, Lima Province, Peru (On-Site)

Kyiv, Kyiv City, Ukraine (On-Site)

Kyiv, Kyiv City, Ukraine (On-Site)

Tallinn, Harju County, Estonia (On-Site)

View All Jobs

Get notified when new jobs are added by Playtech

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug