Customer Service Executive (Kannada)

1 Year ago • 1 Years + • Customer Service

Job Summary

Job Description

Customer Service Executive (Kannada) with 1+ years of experience. Must have strong Kannada communication skills, experience with CRM tools, and commitment to customer satisfaction. Experience in skill-based gaming industry is a plus.
Must have:
  • Customer Service
  • Kannada Skills
  • CRM Experience
  • Problem Solving
Good to have:
  • Gaming Industry
  • Email & Chat
  • English Writing
  • Interpersonal Skills

Job Details

Responsibilities

  • Should attain FCR while addressing customer queries in the blend of Voice, Chat and Email (Inbound & Outbound)
  • Should maintain professional standards while assisting the customers and serve resolution based on the defined standard operating procedure
  • Follow up to ensure that appropriate actions were taken on customers’ requests to achieve customer delight


Requirements

Education and Experience Required

  • Should have an experience of minimum 1 years as a customer service executive
  • Should have relevant experience on CRM tools
  • Experience in the skill-based gaming industry is a plus
  • Extremely good oral communications skills in Kannada
  • Commitment towards serving the resolution on customer issues
  • Good interpersonal and writing skills (English)
  • Ability to learn and develop as per the industry dynamics


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