Customer Service & QA Specialist Intern

2 Months ago • All levels • Quality Assurance

Job Summary

Job Description

As a Customer Service & QA Specialist Intern, you will play an integral part in growing Penumbra's footprint in the APAC region. You'll manage customer orders, consignment goods, sales processing, payment collection, shipping, and customer support. Responsibilities include documenting usage and billing activities, providing support for audits, managing complaints, and maintaining records of expenses and sales reports. You will also process daily orders in the SAP system, coordinate with logistics, manage inventory, ensure invoices are endorsed, and assist with tender submissions. Additional duties involve reconciliation of Travel Stock and hospital Consignment programs, managing and processing Returned Material Authorizations (RMAs), and communicating Quality Management System (QMS) issues to upper management. Maintaining records and communicating required information are also part of this role.
Must have:
  • High school diploma and pursuing bachelor's degree in related field.
  • Knowledge of Quality System Requirements (QSR), ISO, MDSAP regulations.
  • Experience in performing internal and external audits.
  • Strong oral, written, and interpersonal communication skills.
  • High degree of accuracy and attention to detail.
  • Proficiency with MS Word, Excel, and PowerPoint.
  • Excellent organizational skills and ability to prioritize.
Good to have:
  • Medical device, pharmaceutical, biotech, or regulated industry experience.

Job Details

As a Customer Service & QA Specialist Intern, you will play an integral part in growing Penumbra's footprint in the APAC region and be primarily responsible for ensuring efficient and effective management of various operational tasks related to customer orders, consignment goods, sales processing, payment collection, shipping, and customer support. Additionally, you will be responsible for documenting usage and billing activities, providing frontline support for international regulatory audits, managing customer complaints, and maintaining records of expenses, customer files, and sales reports.


What You’ll Work On

• Process daily orders (Direct orders, consignment & Travel Stock) received via email or phone in SAP system, ensuring accuracy in terms of product selection, pricing, and delivery schedules.

• Coordinate and liaise with logistics and warehouse teams to ensure timely delivery to customers.

• Coordinate expiration management for Travel Stock and Consignment inventory.

• Ensure invoices are endorsed and uploaded to the hospital portal on a weekly basis.

• Process purchase orders to USA for monthly/quarterly inventory or non-inventory items via ERP system.

• Maintain all activities related to customer set-up/modification (i.e., addresses, 3rd party freight, sales rep alignment, payment terms, etc.)

• Assist on tenders' submission via tenders' platforms.

• Manage, oversee, and support the following reconciliation duties:

 o Process manual reconciliation analysis for both the Travel Stock and hospital Consignment programs while following work  instructions and ensuring accuracy. Generate audit packets for both Travel Stock and Hospital consignment analysis.

 o Completely close out and reconcile Travel Stock submissions to the lot ID level by the end of each quarter. Send confirmation of closure to senior management once all Travel Stock locations have been reconciled to 100% for the quarter.

• Manage and process Returned Material Authorizations (RMAs):

 o Consignment Returns and Travel Stock returns including inspection and disposition of returned products

 o Generate and process Returned Material Authorizations (RMAs) via Complaint Reporting and ERP systems

 o Report customer complaints, through the Complaint Handling process, to Product Surveillance and assist the Product Surveillance team in obtaining all needed data for complaint investigation and vigilance reporting.

• Communicate QMS issues to upper management, presenting solutions as appropriate.

• Maintain accurate records of required sales expenses, customer files and field sales reports, communicating required information as needed.


What You Contribute

• A High school diploma and actively pursuing a bachelor's degree in business administration, biomedical, life or physical sciences, or related field with 2+ years of experience, or equivalent combination of education and experience

• Medical device, pharmaceutical, biotech, or other regulated industry experience desired

• Knowledge of Quality System Requirements (QSR), International Standards Organization (ISO), MDSAP and other applicable regulations and laws

• Training and experience in performing internal and external audits

• Strong oral, written and interpersonal communication skills

• High degree of accuracy and attention to detail

• Proficiency with MS Word, Excel, and PowerPoint

• Excellent organizational skills with the ability to prioritize assignments while handling various projects simultaneously.


Working Conditions

General office environment. Willingness and ability to work on site and remote from home office. Must be able to move between buildings and floors. Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day. Must be able to read, prepare emails, and produce documents and spreadsheets. Must be able to move within the office and access file cabinets or supplies, as needed. Must be able to communicate and exchange accurate information with employees at all levels on a daily basis.

Similar Jobs

Assystems - Lead Quantity Surveyor

Assystems

Al Khobar, Eastern Province, Saudi Arabia (On-Site)
3 Weeks ago
LLNL - Materials Science Division Undergraduate Student Intern - Fall 2025/Winter 2026

LLNL

Livermore, California, United States (On-Site)
2 Weeks ago
Motorola solutions - Junior Technical Product Owner

Motorola solutions

Glasgow, Scotland, United Kingdom (Hybrid)
3 Months ago
Ubisoft - Team Lead - Animation

Ubisoft

Toronto, Ontario, Canada (Hybrid)
4 Months ago
Mistral AI - Applied AI Engineer, Senior/Staff Devops/SRE

Mistral AI

Singapore (On-Site)
3 Months ago
DataVisor - Quality Assurance Engineer

DataVisor

Japan (Remote)
2 Months ago
WebTech Corporation - QA Engineer

WebTech Corporation

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
Epic Games - Senior QA Engineer

Epic Games

(On-Site)
6 Months ago
Apple - CoreOS Quality Engineer

Apple

Cupertino, California, United States (On-Site)
1 Month ago
luxsoft - Test Manager

luxsoft

Zürich, Zurich, Switzerland (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

IO Interactive - Technical Program Manager

IO Interactive

Mumbai, Maharashtra, India (On-Site)
2 Months ago
QS Quacquarelli Symonds  - Data Acquisition and Quality Admin

QS Quacquarelli Symonds

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
2 Weeks ago
PlayStation Global - Senior Designer (Environments)

PlayStation Global

Guildford, England, United Kingdom (Hybrid)
4 Months ago
Power Integrations - Field Application Engineer

Power Integrations

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
Unity - Renewal Sales Executive

Unity

United Kingdom (Remote)
3 Months ago
Accenture - Record to Report Ops Specialist

Accenture

Jaipur, Rajasthan, India (On-Site)
2 Months ago
Mozilla - Senior Software Engineer

Mozilla

Netherlands (Remote)
2 Months ago
Regent craft - Thermal Systems Engineer

Regent craft

North Kingstown, Rhode Island, United States (On-Site)
3 Months ago
Tide - Financial Crime Oversight & Advisory Specialist

Tide

Sofia, Sofia City Province, Bulgaria (Hybrid)
2 Months ago
Samsung Semiconductor - Senior Manager, Recruiting

Samsung Semiconductor

San Jose, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Singapore

The Walt Disney Company - Manager - Business Relationship Management SEA

The Walt Disney Company

Singapore, Singapore (On-Site)
6 Months ago
bytedance - Lark Integrated Marketing Intern - 2025 Start

bytedance

Singapore (On-Site)
7 Months ago
IGG - HR & Admin Intern

IGG

Singapore (On-Site)
9 Months ago
Bushiroad - Localization Quality Assurance Executive/Senior Executive

Bushiroad

Singapore, Singapore (On-Site)
6 Months ago
IGG - Business Development / Marketing Intern

IGG

Singapore (On-Site)
9 Months ago
Jane Street - Data Centre Engineer

Jane Street

Singapore (On-Site)
2 Months ago
bytedance - Product Designer - Global Payment

bytedance

Singapore (On-Site)
5 Months ago
FalconX - Compliance Officer - (Associate/Senior Associate)

FalconX

Singapore (On-Site)
1 Month ago
bytedance - Software Engineer - Machine Learning Training

bytedance

Singapore (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Quality Assurance Jobs

Apple - Analog Custom Silicon Validation Engineer

Apple

Cupertino, California, United States (On-Site)
2 Months ago
Larian Studios - QA LEAD

Larian Studios

Quebec, Canada (On-Site)
7 Months ago
luxsoft - Senior/Lead QA Automation Engineer

luxsoft

Pune, Maharashtra, India (On-Site)
2 Months ago
P99 soft - Sr.QA Engineer (Manual & Automation)

P99 soft

Hyderabad, Telangana, India (On-Site)
3 Months ago
caliogo - Senior QA Engineer I

caliogo

Hyderabad, Telangana, India (On-Site)
5 Months ago
gameforge  - Student Assistant QA Automation Team

gameforge

Karlsruhe, Baden-Württemberg, Germany (Hybrid)
1 Month ago
Growe - Customer Support QA Specialist

Growe

Chile Chico, Aysén, Chile (On-Site)
3 Months ago
SoftSwiss - Manual QA Engineer – Senior

SoftSwiss

Poland (Remote)
1 Month ago
Poncle1 - QA Engineer

Poncle1

United Kingdom (Remote)
2 Months ago
legion - Director, Quality Assurance

legion

Bengaluru, Karnataka, India (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Roseville, California, United States (On-Site)

Alameda, California, United States (On-Site)

Roseville, California, United States (Hybrid)

Alameda, California, United States (On-Site)

Alameda, California, United States (On-Site)

Alameda, California, United States (Hybrid)

California, United States (Remote)

Roseville, California, United States (On-Site)

Roseville, California, United States (On-Site)

Alameda, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Penumbrainc

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug