Customer Service & QA Specialist Intern

1 Month ago • All levels • Quality Assurance

Job Summary

Job Description

As a Customer Service & QA Specialist Intern, you will play an integral part in growing Penumbra's footprint in the APAC region. You'll manage customer orders, consignment goods, sales processing, payment collection, shipping, and customer support. Responsibilities include documenting usage and billing activities, providing support for audits, managing complaints, and maintaining records of expenses and sales reports. You will also process daily orders in the SAP system, coordinate with logistics, manage inventory, ensure invoices are endorsed, and assist with tender submissions. Additional duties involve reconciliation of Travel Stock and hospital Consignment programs, managing and processing Returned Material Authorizations (RMAs), and communicating Quality Management System (QMS) issues to upper management. Maintaining records and communicating required information are also part of this role.
Must have:
  • High school diploma and pursuing bachelor's degree in related field.
  • Knowledge of Quality System Requirements (QSR), ISO, MDSAP regulations.
  • Experience in performing internal and external audits.
  • Strong oral, written, and interpersonal communication skills.
  • High degree of accuracy and attention to detail.
  • Proficiency with MS Word, Excel, and PowerPoint.
  • Excellent organizational skills and ability to prioritize.
Good to have:
  • Medical device, pharmaceutical, biotech, or regulated industry experience.

Job Details

As a Customer Service & QA Specialist Intern, you will play an integral part in growing Penumbra's footprint in the APAC region and be primarily responsible for ensuring efficient and effective management of various operational tasks related to customer orders, consignment goods, sales processing, payment collection, shipping, and customer support. Additionally, you will be responsible for documenting usage and billing activities, providing frontline support for international regulatory audits, managing customer complaints, and maintaining records of expenses, customer files, and sales reports.


What You’ll Work On

• Process daily orders (Direct orders, consignment & Travel Stock) received via email or phone in SAP system, ensuring accuracy in terms of product selection, pricing, and delivery schedules.

• Coordinate and liaise with logistics and warehouse teams to ensure timely delivery to customers.

• Coordinate expiration management for Travel Stock and Consignment inventory.

• Ensure invoices are endorsed and uploaded to the hospital portal on a weekly basis.

• Process purchase orders to USA for monthly/quarterly inventory or non-inventory items via ERP system.

• Maintain all activities related to customer set-up/modification (i.e., addresses, 3rd party freight, sales rep alignment, payment terms, etc.)

• Assist on tenders' submission via tenders' platforms.

• Manage, oversee, and support the following reconciliation duties:

 o Process manual reconciliation analysis for both the Travel Stock and hospital Consignment programs while following work  instructions and ensuring accuracy. Generate audit packets for both Travel Stock and Hospital consignment analysis.

 o Completely close out and reconcile Travel Stock submissions to the lot ID level by the end of each quarter. Send confirmation of closure to senior management once all Travel Stock locations have been reconciled to 100% for the quarter.

• Manage and process Returned Material Authorizations (RMAs):

 o Consignment Returns and Travel Stock returns including inspection and disposition of returned products

 o Generate and process Returned Material Authorizations (RMAs) via Complaint Reporting and ERP systems

 o Report customer complaints, through the Complaint Handling process, to Product Surveillance and assist the Product Surveillance team in obtaining all needed data for complaint investigation and vigilance reporting.

• Communicate QMS issues to upper management, presenting solutions as appropriate.

• Maintain accurate records of required sales expenses, customer files and field sales reports, communicating required information as needed.


What You Contribute

• A High school diploma and actively pursuing a bachelor's degree in business administration, biomedical, life or physical sciences, or related field with 2+ years of experience, or equivalent combination of education and experience

• Medical device, pharmaceutical, biotech, or other regulated industry experience desired

• Knowledge of Quality System Requirements (QSR), International Standards Organization (ISO), MDSAP and other applicable regulations and laws

• Training and experience in performing internal and external audits

• Strong oral, written and interpersonal communication skills

• High degree of accuracy and attention to detail

• Proficiency with MS Word, Excel, and PowerPoint

• Excellent organizational skills with the ability to prioritize assignments while handling various projects simultaneously.


Working Conditions

General office environment. Willingness and ability to work on site and remote from home office. Must be able to move between buildings and floors. Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day. Must be able to read, prepare emails, and produce documents and spreadsheets. Must be able to move within the office and access file cabinets or supplies, as needed. Must be able to communicate and exchange accurate information with employees at all levels on a daily basis.

Similar Jobs

Philips - Failure Analysis Engineer

Philips

Bothell, Washington, United States (On-Site)
1 Month ago
Scale AI - Accounts Payable Manager

Scale AI

Mexico City, Mexico (On-Site)
1 Month ago
oportun - Staff Accountant

oportun

(Remote)
4 Weeks ago
Kavalirio - Deskside Support Technician

Kavalirio

Woodland Park, Colorado, United States (On-Site)
1 Week ago
Boomi  - Channel Sales Account Executive

Boomi

Japan (On-Site)
6 Days ago
4a games - QA Lead New IP

4a games

Kyiv, Kyiv City, Ukraine (On-Site)
2 Months ago
singularity 6 - QA Application Drop Box

singularity 6

United States (Hybrid)
7 Months ago
Penumbrainc - Quality Engineer Intern

Penumbrainc

Roseville, California, United States (On-Site)
3 Months ago
Verifone - Software QA Engineer

Verifone

Bengaluru, Karnataka, India (On-Site)
8 Months ago
HCL Tech - Test Lead

HCL Tech

California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Doola - IRS / EIN Specialist

Doola

Bengaluru, Karnataka, India (Remote)
2 Months ago
PwC - Digital Banking Consultant - Senior Associate

PwC

Bangkok, Bangkok, Thailand (On-Site)
9 Months ago
Inveniolsi - SAP TRM Consultant

Inveniolsi

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
5 Months ago
Sporty - Backend Developer

Sporty

(Remote)
1 Month ago
Marsh McLennan - Enterprise Business Development Executive (Commercial Insurance Background)

Marsh McLennan

Dublin, County Dublin, Ireland (Hybrid)
6 Days ago
Zones - Technical Support Manager

Zones

Noida, Uttar Pradesh, India (On-Site)
5 Months ago
flying wild hog - Senior/Principal Gameplay Animator

flying wild hog

(Remote)
2 Months ago
Polygon Labs - APAC Growth Manager

Polygon Labs

Victoria, Australia (Remote)
3 Months ago
Blinkhealth - Senior People Partner

Blinkhealth

India (On-Site)
1 Month ago
Infosys - Java Fullstack Lead Developer

Infosys

Richardson, Texas, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Singapore

Razer - Manager, UX

Razer

Singapore (On-Site)
4 Weeks ago
Sonar Source - Research Associate

Sonar Source

Singapore (On-Site)
3 Months ago
Nervos Foundation - Blockchain Developer Relations & Ecosystem Development

Nervos Foundation

Singapore (Remote)
2 Years ago
PwC - Tax – Customs and Trade, Senior Associate

PwC

Singapore (On-Site)
1 Month ago
bytedance - Senior Software Engineer - Traffic Infrastructure

bytedance

Singapore (On-Site)
8 Months ago
Mighty Jaxx - Motion Graphic Design Intern

Mighty Jaxx

Singapore (On-Site)
6 Days ago
Notion - Account Executive, Mid-Market

Notion

Singapore (On-Site)
6 Days ago
bytedance - Fraud Strategy Expert - Global Payment - Singapore

bytedance

Singapore (On-Site)
8 Months ago
Luxoft - Data Engineer (financial/investment domain)

Luxoft

Singapore, Singapore (On-Site)
7 Months ago
Clearwater Analytics - Sales Development Representative - Asset Management and Hedge Funds

Clearwater Analytics

Singapore (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Quality Assurance Jobs

Evolution  - QA Automation Engineer

Evolution

Riga, Latvia (Hybrid)
1 Year ago
Apple - CoreOS Quality Engineer

Apple

Cupertino, California, United States (On-Site)
2 Weeks ago
Perplexity - Browser QA Engineer

Perplexity

Belgrade, Serbia (On-Site)
1 Month ago
CyberArk - QA Architect

CyberArk

Israel (On-Site)
2 Months ago
binance - QA Engineer - Payment Tech

binance

Taipei City, Taiwan (Remote)
2 Months ago
kalypso media - Intern (m/f/d) in QA & Support

kalypso media

Worms, Rhineland-Palatinate, Germany (On-Site)
4 Months ago
Play Perfect - Manual QA

Play Perfect

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Months ago
Autodesk - Software QA Engineer - Electronics

Autodesk

Vancouver, British Columbia, Canada (On-Site)
1 Month ago
Amber - Localization Quality Assurance with Danish

Amber

Montreal, Quebec, Canada (Hybrid)
1 Year ago
Bushiroad - Localization Quality Assurance Executive/Senior Executive

Bushiroad

Singapore, Singapore (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

California, United States (On-Site)

Hong Kong (On-Site)

Alameda, California, United States (On-Site)

Alameda, California, United States (On-Site)

Sydney, New South Wales, Australia (On-Site)

Alameda, California, United States (On-Site)

California, United States (On-Site)

Alameda, California, United States (On-Site)

Berlin, Berlin, Germany (Remote)

View All Jobs

Get notified when new jobs are added by Penumbrainc

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug