Customer Service Representative, 1st Shift

Job Description:

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, helping people sustainably move, improve and enjoy water, life’s most essential resource. From our residential and commercial water solutions to industrial water management and everything in between, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for a Customer Service Representative to join our team. You will assist our customers by processing orders, preparing correspondence, answering phones, and fulfilling customer inquiries with a goal of maintaining customer satisfaction.

You will:

• Process sales orders received by mail, fax, or email, as well as handle inquiries via phone or email regarding products, orders, pricing, and customer relations and complaints.
• Respond to customer inquiries regarding pricing, part ordering information, order shipment and invoice information.
• Accurately enter purchase orders on the day they were received and adjust sales and work orders dates to meet customer needs.
• Work with other departments such as production, shipping, quality, etc. for complaints, inquiries, delivery, service matters, and issues.
• Work with the Accounts Receivable Department on customer payment issues and discrepancies and process debit/credit memos and returned goods authorizations as required.
• Work with sister facilities to process, expedite, or delay sales transfer orders.

Key Qualifications:

• Must have 2 years of prior customer service experience
• Must have 2 years of Salesforce software experience
• Must be able to navigate through different software simultaneously, be organized, and be very familiar with Microsoft Office Suite software
• High school diploma or equivalent
• Customer oriented – capable of effectively dealing with all levels of internal and external contacts
• Strong planning and problem solving/analytical skills
• Must be able to sit for longer periods of time

Compensation:

• The hourly pay for this role is $18.00 – $19.00/hour, DOE. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Shift:

• 1st Shift: 8:00am – 5:00pm, Monday – Friday
• Overtime and possible weekends if needed

Benefits:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• PTO after 1yr of employment
• 6 Paid holidays
• Sick Time: 4 hour per month (accrual)