Customer Service Representative

Primary Duties & Responsibilities

Customer Service - Oversee Daily Inside Sales Operations & Order Administration

• Review order details to ensure accuracy, such as pricing, quantity, description, and shipping information.
• Process customer orders by adding item numbers to the inventory system, contact operations to acquire items that are out of stock, and update customer accounts with purchase details.
• Communicate with customers regarding order status and resolution of problems or issues.
• Use SAP to input and track order fulfillment.
• Participate in customer calls to provide updated shipping information.
• Accurate and timely entry of sales orders.
• Create invoices according to company practices; submit invoices to customers.
• Support after-sales service – Warranty returns and customer complaints.
• Create and maintain a database of customers.
• Updates and maintains sales management system (SAP). Responsible for all facets of order processing, and order shipment and tracking (OTD monthly report). Responsible for reviewing orders upon receipt for concurrence with quoted terms including pricing, delivery and other terms and conditions. 
• Responsible for account maintenance of select accounts including communication with external and internal customers, order processing and tracking, and ensuring product ships on-time with proper quantities and ship dates. 
• Collaborate with Finance and SAP team for the creation of new product part numbers and new customers. Provide new customers with pertinent paperwork to complete enrollment.
• Maintain a deep understanding of company products and services to accurately answer customer questions.

Education & Experience

• HS Graduate or 2-year degree, 4-year degree desired or equivalent experience 
• 3+ years of experience in Customer Service Administration.
• Strong problem-solving experience.
• Proficiency with Outlook, PowerPoint, Excel, and internet access.
• Experience with SAP, SalesForce and Oracle 
• Experience with electronics or OEM manufacturers a plus

Skills

• Excellent interpersonal, communication and presentation skills 
• Ability to comprehend and communicate effectively with Global customers, distributors, and principals at different purchasing, engineering, and management levels.
• MS Office, Email, CRM and order entry. 
• Ability to communicate and deal effectively with differences of opinion
• Ability to understand financial reports and performance.
• Ability to interact with all levels of personnel and customers.
• Ability to solve problems in a timely and quality manner.
• Ability to handle multiple priorities and complex issues involving external and internal priorities.
• Ability to excel in a cross-organizational Global team environment.
• Ability to develop reports and business correspondence.
• Handle special assignments promptly and professionally

Working Conditions

• Normal office conditions

Physical Requirements

• Ability to work at computer 
• Must be able to remain in a stationary position, often standing or sitting for prolonged periods
• Must be able to communicate clearly and effectively with others to exchange information

Safety Requirements

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.

Quality and Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.