Customer Service Representative

10 Months ago • 1 Years + • Game Design

Job Summary

Job Description

Customer Service Representative with 1+ years' experience, strong communication and problem-solving skills, experience with online gaming communities, and knowledge of Microsoft Windows and Office.
Must have:
  • Customer Service
  • Online Gaming
  • Microsoft Windows
  • Microsoft Office
Good to have:
  • Daybreak Games
  • Video Games
  • Game Development
  • CRM Systems
Perks:
  • On-site Gym
  • Game Nights

Job Details

ABOUT OUR STUDIO

Our headquarters is where the gaming culture and Southern California lifestyle meet, creating a vibrant work environment that epitomizes our belief that every day should be well played. Daybreak San Diego is the home of Darkpaw Games, creators of the legendary EverQuest and EverQuest II games. This is also the home of Rogue Planet Games, developer of the award-winning MMOFPS PlanetSide 2.

The perks of working at Daybreak San Diego extend well beyond the beautiful weather in this prime location. Access to the local gym, as well as on-site fitness classes, game nights, and a strong appreciation for the local craft brew scene (we even turned one of our original game servers into an on-site kegerator) are just some of the ways that make working at Daybreak (San Diego) exciting! Working here is about being part of a community.

Find out more about our studio at www.daybreakgames.com.

THE OPPORTUNITY

SALARY RANGE: $15.50 - $16.30 per hour, pay may vary by location.

The Customer Service Representative (Temp) is responsible for supporting players and works diligently to resolve any issues that customers may be experiencing in the Customer Service Department at San Diego reporting to the Manager, Customer Service, this position will be responsible for:

Day to Day Responsibilities

  • Champion outstanding customer service for all players while maintaining a customer comes first mindset

  • Assist customers by responding to CRM ticket ingress-subjects often include (but are not limited to); Missing items, content anomalies, keeping the peace' by upholding the Terms of Service and the Code of Conduct, purchase issues, account recoveries, connection or computer related issues, and general billing questions

  • Communicate with players in a timely, helpful, and friendly manner

  • Document each ticket with relevant information pertaining to the issue and resolution

  • Detailed log analysis and metrics research to accurately investigate, diagnose and resolve player issues

  • Utilize internal and third-party tools to moderate the game servers, ensuring fair play

  • Render policy and judgment calls; use discretion to prescribe disciplinary action in accordance with set guidelines

  • Communicate game issues to team members

  • Develop and acquire game knowledge to become proficient with Daybreak Games' portfolio of games

  • Multi-task and troubleshoot cross-platform problems

  • Troubleshoot basic computer and connection issues

Experience and Qualifications

  • 1+ years' experience as a Customer Service Representative

  • High School diploma or equivalent experience

  • Experience with online gaming communities, either as a player or industry work

  • Knowledge of Microsoft Windows and Microsoft Office products (Outlook, Word, and Excel)

  • Knowledge of CRM systems such as Zendesk

  • Working knowledge of using a calm demeanor to handle escalating situations with impartiality

  • Excellent and effective problem solving and time management skills

  • Effective verbal communication and written skills

  • Creative problem-solver, self-driven with a strong work ethic

  • A passion for game development and technology

Pluses

  • Knowledge of Daybreak Games' titles

  • Knowledge of an array of video games on PC and consoles

  • Knowledge of Game development

ABOUT OUR COMPANY

Daybreak Game Company LLC is a recognized worldwide leader in massively multiplayer online games. Best known for blockbuster hits and franchises such as DC Universe™ Online, PlanetSide®, EverQuest®, and Dungeons and Dragons Online®, Daybreak creates, develops, and provides compelling online entertainment for millions of gamers worldwide. We are the game publisher for Darkpaw Studios, Rogue Planet Gaming Studio, Dimensional Ink Games, and Standing Stone Games. To top it off, we are making games in three of the coolest cities in the United States: San Diego, Austin, and Boston. We make games that bring people together and build lasting communities and are totally devoted to delivering the ultimate gaming experience! Find out more about our company at www.daybreakgames.com.

Be Aware of Fraudulent Recruiting Activities Daybreak Game Company will never ask applicants for social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or through online messaging apps (WhatsApp, Hangouts). We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Daybreak Game Company's People & Culture team at people@daybreakgames.com if you encounter a recruiter or see a job opportunity that seems suspicious.

Daybreak Game Company, LLC. is an Equal Opportunity Employer, committed to Diversity in the workplace.

Similar Jobs

JMA - Technician II, Sheet Metal Fabricator

JMA

Liverpool, New York, United States (On-Site)
6 Months ago
Stepico - Accountant Assistant/Junior Accountant

Stepico

(Remote)
6 Days ago
Universal Music - Administrative Assistant

Universal Music

Santa Monica, California, United States (On-Site)
1 Month ago
DraftKings - Licensing Associate

DraftKings

Boston, Massachusetts, United States (On-Site)
8 Hours ago
On Location - Administrative Manager - FIFA World Cup 26™

On Location

Raleigh, North Carolina, United States (On-Site)
1 Month ago
Riot Games - Game Designer III - VALORANT, Competitive Systems

Riot Games

Los Angeles, California, United States (On-Site)
5 Months ago
PlatinumGames - Game System Engineer

PlatinumGames

(On-Site)
1 Week ago
MyGames - Lead Game Designer

MyGames

(Remote)
1 Month ago
Epic Games - Lead Gameplay Programmer

Epic Games

Cary, North Carolina, United States (On-Site)
3 Months ago
Daybreak Game Company LLC - Game Designer I - EverQuest

Daybreak Game Company LLC

California, United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

InvenioLSI - SAP HCM Senior Associate Consultant

InvenioLSI

New Delhi, Delhi, India (On-Site)
2 Weeks ago
Dmg - Account Executive

Dmg

Cincinnati, Ohio, United States (On-Site)
6 Months ago
Company3 Method Studios - Senior Finishing Producer (FTC)

Company3 Method Studios

London, England, United Kingdom (On-Site)
6 Months ago
Mega Zebra - Human Resource Intern (m/f/d)

Mega Zebra

Montreal, Quebec, Canada (Hybrid)
9 Months ago
ByteDance - Human Resources Apprenticeship Program, ByteDance – Trust & Safety India - 2025 Start

ByteDance

Gurugram, Haryana, India (On-Site)
4 Weeks ago
JMA - Technician II, Sheet Metal Fabricator

JMA

Liverpool, New York, United States (On-Site)
6 Months ago
On Location - Administrative Manager - FIFA World Cup 26™

On Location

Raleigh, North Carolina, United States (On-Site)
1 Month ago
VX Media - Public Relations Specialist

VX Media

New York, New York, United States (On-Site)
6 Months ago
Testronic - Video Game Tester - Sports Game (Night Shift)

Testronic

Metro Manila, Philippines (On-Site)
1 Week ago
On Location - Art Director - Production & Hospitality

On Location

Los Angeles, California, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in San Diego, California, United States

WebFX - Jr. Paid Search Specialist

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
6 Months ago
The Walt Disney Company - Social Media Manager – YouTube

The Walt Disney Company

Washington, District Of Columbia, United States (On-Site)
2 Months ago
The Walt Disney Company - Product Analyst

The Walt Disney Company

Celebration, Florida, United States (On-Site)
1 Week ago
Aera Technology - Client Partner | Enterprise Platform Sales | AI /ML Decision Intelligence | Texas

Aera Technology

Texas, United States (Hybrid)
6 Months ago
ByteDance - Applied Scientist Intern (Computational Modeling & Optimization)

ByteDance

San Jose, California, United States (On-Site)
1 Week ago
Universal Music - Manager, Royalty Audits

Universal Music

Los Angeles, California, United States (On-Site)
1 Month ago
Nintendo - Supply Chain Agent I

Nintendo

North Bend, Washington, United States (On-Site)
6 Months ago
Google - System Verification Engineer III, Supply Chain and Operations

Google

Council Bluffs, Iowa, United States (On-Site)
1 Week ago
ByteDance - High-Performance Computing Research Scientist (Algorithm Acceleration)

ByteDance

Seattle, Washington, United States (On-Site)
4 Weeks ago
NVIDIA - Principal Technical Program Manager, AI and Enterprise Apps

NVIDIA

Santa Clara, California, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Game Design Jobs

Voodoo - QA Engineer - Monster Survivors

Voodoo

Paris, Île-de-France, France (Hybrid)
21 Hours ago
Ubisoft - Senior Gameplay Programmer

Ubisoft

Montpellier, Occitanie, France (On-Site)
1 Month ago
TRAGsoft - Game Systems Designer (Coromon: Rogue Planet)

TRAGsoft

(Remote)
7 Months ago
Plarium - Level Designer

Plarium

Lviv, Lviv Oblast, Ukraine (Remote)
1 Month ago
Epic Games - Senior Gameplay Programmer

Epic Games

Cary, North Carolina, United States (On-Site)
1 Week ago
Light Speed Studios - Camera Designer

Light Speed Studios

California, United States (On-Site)
1 Month ago
5minlab - [5minlab] [딩컴 투게더] 레벨디자이너

5minlab

Seoul, South Korea (On-Site)
3 Months ago
Ourpalm - Card Game Numerical Planner

Ourpalm

Beijing, Beijing, China (On-Site)
3 Months ago
Voodoo - Publishing Manager - Türkiye - Publishing Team

Voodoo

İstanbul, Türkiye (On-Site)
5 Months ago
PAPAYA - Unity Developer

PAPAYA

Warsaw, Masovian Voivodeship, Poland (Hybrid)
2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Exploring the cosmos of gaming, where every player becomes a space-faring hero.

San Diego, California, United States (Remote)

San Diego, California, United States (Hybrid)

San Diego, California, United States (Remote)

San Diego, California, United States (Remote)

San Diego, California, United States (Hybrid)

San Diego, California, United States (Hybrid)

California, United States (Remote)

California, United States (Remote)

San Diego, California, United States (Hybrid)

San Diego, California, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Daybreak Game Company LLC

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug