Customer Service Representative

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

in Mobile Connectivity Solutions

The mobile industry has changed the face of the world over the last 30 years and Thales has been an active player throughout this transformation.

Since the very start of GSM – and now with the advent of 5G - we’ve been bringing trust to the mobile ecosystem by connecting and authenticating users and devices to mobile networks. And, now we’re helping mobile operators deliver a 100% customer digital relationship even before service sign-up as well as addressing the challenge of connecting millions of IoT devices.

The arrival of 5G has created new opportunities to enrich customer experience, speed up digital transformation for enterprises and advance interactions in our society.

If you would like to become a part of our Thales DIS (Digital Identity & Security) Team, please do not hesitate and apply today!

As a Customer Service Representative, you will support delivery of products, which make secure the digital lives of millions of people all over the world. You will make sure customers' expectations are exceeded and you will assist Account Managers on issues related to fulfill customer needs.       

Key responsibilities:   

• You will take total ownership of customers' orders from the Purchase Order receipt to the delivery.
• You will coordinate the order processing with appropriate Sales, Technical Consultants, Sales Operations, Order Managers.
• You will be responsible for the internal coordination and follow-up of customer requests/claims.
• You will undertake effective root cause analysis whilst following best practice and quality management processes.
• You will attend customer meetings and assist customers when visiting Thales DIS’s offices.

Our requirements:

• To understand others and perform your daily duties fluent English is necessary.
• It will be perfect if you already have 1-3 years of professional experience in international sales administration and/or logistics in an international company.
• As you will be dealing with a large number of data at work, accuracy and an eye for detail are essential.
• You will cooperate with various people, so you must have highly developed interpersonal and communication skills, a bit of expertise in negotiations and influencing others would also be helpful.
• You should have a degree – preferably in Economics, Logistics or related area.
• To succeed in this role you have to be organized, autonomous and proactive and know how to efficiently organize your work and prioritize tasks.
• You need to know the secrets of MS Office, especially Excel.
• Ability to work under time pressure and to cope with stress effectively would be useful in that role.
• If you additionally have CRM experience and ERP knowledge, it will be even better.
• We truly value teamwork – Together is one of factors we must all embrace, whatever part of the business we are in.

                         

What we can offer:

• A culture of loyalty, partnership and transparency, where a teamwork is a key factor in our growth.
• Challenging tasks and growth opportunities in a motivating work environment.
• Employment (UoP) in a company with a long history in innovation and technology (temporary position).
• Access to Udemy courses.
• Possibility to work in a hybrid model, partially from home, partially from our modern office located in Tczew, near to Gdańsk.
• Commute allowance and free parking space for employees.
• Employee referral program.
• Private medical care co-funded by the company, life insurance, social fund, canteen with lunch subsidy, fruits once a week, charity events.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!