Customer Service Representative
Job Summary
Job Description
ZURU seeks a Customer Service Representative to support their sales team in Italy and Greece. Responsibilities include processing customer orders (FOB and domestic) in SAP, managing PO workflows, interacting with warehouses for timely shipping, performing sales and inventory analysis, partnering with sales teams, identifying process improvements, and providing administrative support. The ideal candidate will have 3+ years of experience in sales back-office, customer service, or logistics within toys, FMCG, or retail, strong SAP proficiency, and fluency in Italian and English.
Must have:
- 3+ years experience in sales back-office/customer service/logistics
- SAP experience
- Proficient in MS Office (Excel, PowerPoint)
- Fluency in Italian and English
- Experience in toys, FMCG, or retail
5 skills required
Job Details
ZURU is on a mission to disrupt industries, challenge the status quo, and catalyze change through radical innovation and advances in automation. This is in play in different pillars of the company: ZURU Toys are re-imagining what it means to play; ZURU Tech is shaping a better future by leading the next building revolution; and ZURU Edge is pioneering new-generation FMCG brands to better serve modern consumers.
Founded in 2003 by EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has quickly grown to a team of over 5,000 direct and indirect members across more than 30 international locations.
One of the largest toy companies in the world, our globally recognized and award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Our global FMCG brands include MONDAY Haircare, Rascals, NOOD, BONKERS, and Gumi Yum Surprise.
Your Role
You will provide full support to our sales team through administrative, customer service, and business development activities, working closely with 3PLs and retailer warehouse, logistic and buying teams. This position will play a key role in growing the ZURU business in the Italian and Greek markets. As someone who has 'lived in the future' with a deep understanding of CSR and sales back-office operations, you will actively shape the function at ZURU while collaborating with peers across Europe.
Your Impact
You will focus on customer service, order input, master data, and reporting while increasing the effectiveness of the CSR function. You will elevate our daily administration and information flow in SAP, embodying the ZURU DNA—especially in "Overprepare and WIN" (being highly detail-oriented), Compounding Improvement (a mindset of always improving—personally and professionally), and Collaboration (working with cross-functional teams in China, New Zealand, and across Europe).
Responsibilities:
- Receive and process customer orders (both FOB and domestic) in our IT systems.
- Manage PO processing workflow, including creating order confirmations, delivery notes, and invoices. Follow up to ensure proper execution.
- Interact with the local warehouse by sending delivery notes and ensuring timely shipping.
- Perform daily analysis of sales and inventory to issue MTS orders that replenish the domestic assortment.
- Partner with CM and KAM to handle sales-related duties, including presentations, quotations, and sample requests.
- Assist in identifying process improvements that result in increased productivity and effectiveness.
- Enter all data into the SAP system.
- Provide administrative assistance and support to the wider team.
- Manage the daily flow of administrative duties in a fast-paced environment.
- Identify and understand issues, problems, and opportunities, and develop appropriate solutions.
Required to be considered:
- Experience in toys, FMCG, or retail is essential.
- 3+ years of experience in sales back-office, customer service, or logistics.
- SAP experience is essential.
- Highly proficient in MS Office, including Excel and PowerPoint.
- Fluency in Italian and English is required
#LI-FR1
At ZURU, we have cultivated a high-performing culture that encourages excellence. Our team works towards ambitious goals, learning, performing, and improving together, all while having fun. We empower talented individuals to do their best work every day.
At ZURU, you get out what you put in. You are responsible for driving your own career and we provide the platform to achieve it. As ZURU is on such a fast growth trajectory, there are opportunities here that you won’t find anywhere else.
We recognise that ZURU’s success stems from our people and you can only be at your best when you are looking after yourself. ZURU encourages all our team members to invest in their wellbeing by providing an array of benefits and tools.
ZURU – Tomorrow Reimagined
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