Customer Service Representative

ZURU is on a mission to disrupt industries, challenge the status quo, and catalyze change through radical innovation and advances in automation. This is in play in different pillars of the company: ZURU Toys are re-imagining what it means to play; ZURU Tech is shaping a better future by leading the next building revolution; and ZURU Edge is pioneering new-generation FMCG brands to better serve modern consumers.

Founded in 2003 by EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has quickly grown to a team of over 5,000 direct and indirect members across more than 30 international locations.

One of the largest toy companies in the world, our globally recognized and award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Our global FMCG brands include MONDAY Haircare, Rascals, NOOD, BONKERS, and Gumi Yum Surprise.

You will provide full support to our sales team through administrative, customer service, and business development activities, working closely with 3PLs and retailer warehouse, logistic and buying teams. This position will play a key role in growing the ZURU business in the Italian and Greek markets. As someone who has 'lived in the future' with a deep understanding of CSR and sales back-office operations, you will actively shape the function at ZURU while collaborating with peers across Europe.

You will focus on customer service, order input, master data, and reporting while increasing the effectiveness of the CSR function. You will elevate our daily administration and information flow in SAP, embodying the ZURU DNA—especially in "Overprepare and WIN" (being highly detail-oriented), Compounding Improvement (a mindset of always improving—personally and professionally), and Collaboration (working with cross-functional teams in China, New Zealand, and across Europe).

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At ZURU, we have cultivated a high-performing culture that encourages excellence. Our team works towards ambitious goals, learning, performing, and improving together, all while having fun. We empower talented individuals to do their best work every day.

At ZURU, you get out what you put in. You are responsible for driving your own career and we provide the platform to achieve it. As ZURU is on such a fast growth trajectory, there are opportunities here that you won’t find anywhere else.

We recognise that ZURU’s success stems from our people and you can only be at your best when you are looking after yourself. ZURU encourages all our team members to invest in their wellbeing by providing an array of benefits and tools.

ZURU – Tomorrow Reimagined

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