Customer Service Representative (Field Project Manager)
Job Summary
Job Description
As a Customer Service Representative, you will be the main point of contact for clients, ensuring their needs are met and projects stay on schedule. Responsibilities include maintaining and growing relationships with customers through regular communication and jobsite visits, resolving jobsite issues efficiently, providing market insights, identifying opportunities for product enhancements, supporting Account Managers, monitoring regional sales activity, assisting with project setup, attending pre-construction meetings, performing jobsite drive-bys, and preparing reports. This role requires strong communication and problem-solving skills, the ability to manage multiple priorities, and proficiency in Microsoft Office.
Must have:
- 1-3 years of experience in construction, customer service, or a related field.
- Strong communication and problem-solving skills.
- Ability to manage multiple priorities and work independently.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
Good to have:
- Familiarity with construction or manufacturing environments.
- Knowledge of UFP’s products and culture.
Perks:
- Competitive salary with annual performance-based bonus opportunities.
- Collaborative, supportive team environment.
- Comprehensive benefits package including medical, dental, and vision insurance, Health savings account, Life and disability insurance, 401(k) with company match, Paid vacation and holidays, Employee stock purchase program, Education reimbursement, Wellness programs.
4 skills required
Job Details
Customer Service Representative (Field Project Manager) – Multi-Family & Commercial Construction
Build Relationships. Solve Problems. Shape the Future of Construction.
At UFP Site Built, we’re not just manufacturing wood and non-wood products—we’re shaping the future of construction. As a national leader in value-added building solutions, we specialize in wood structural components, aluminum decks and rails, and light gauge steel systems that help build the communities of tomorrow.
We’re looking for a proactive, relationship-driven Customer Service Representative to support our Multi-Family and Commercial construction accounts. If you thrive in a fast-paced environment, love solving problems, and enjoy being out in the field as much as in the office, this is your opportunity to make a real impact.
What You’ll Do
As a Customer Service Rep, you’ll be the go-to resource for our clients—ensuring their needs are met, their projects stay on track, and their experience with UFP is exceptional. Your responsibilities will include:
Maintain and grow relationships with existing customers through regular communication and jobsite visits.
Resolve jobsite issues quickly and effectively, ensuring customer satisfaction and project continuity.
Provide valuable market insights on competitors, service trends, and customer needs.
Identify opportunities for product enhancements or modifications to better serve clients.
Support Account Managers in generating new business and promoting our product lines.
Monitor regional sales activity and contribute to strategic planning.
Assist with project setup, attend pre-construction meetings, and perform jobsite drive-bys as needed.
Prepare reports and documentation to support internal and external communication.
What You Bring
High school diploma required; bachelor’s degree preferred.
1–3 years of experience in construction, customer service, or a related field.
Strong communication and problem-solving skills.
Ability to manage multiple priorities and work independently.
Proficiency in Microsoft Office (Excel, Word, Outlook).
Familiarity with construction or manufacturing environments is a plus.
Knowledge of UFP’s products and culture is a bonus.
Why You’ll Love Working Here
Competitive salary with annual performance-based bonus opportunities.
Collaborative, supportive team environment where your contributions are valued.
Comprehensive benefits package, including:
Medical, dental, and vision insurance
Health savings account with company contribution
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Employee stock purchase program
Education reimbursement
Wellness programs and more
Ready to Build Something Bigger?
If you're passionate about customer service, enjoy being in the field, and want to grow with a company that’s leading the way in construction innovation, we’d love to hear from you. Apply today and help us build the future—one relationship at a time.
The Company is an Equal Opportunity Employer.
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About The Company
We're successful. We've been around for more than 65 years, and we've been profitable every year since our founding. We work hard, and we know how to set and beat records. We're competitive. Our line of work is demanding, but you'll get back what you put in and have fun doing it. We're family. We care for each other and want to see each other succeed.
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