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Customer Service Representative - Hosted Fulfillment

Cayo District, Belize (On-site)

Customer Service Representative - Hosted Fulfillment

1 Month ago • All levels • Customer Service

About the job

3 skills required for this role

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Job Description

As a Hosted Implementation Specialist at Dealer Spike Belize, you will be responsible for managing and scheduling customer appointments, accurately logging all interactions with customers, sales reps, and third parties, utilizing a variety of resources to solve problems effectively and expediently, keeping internal resources updated when relevant, using custom tooling to build servers and manage accounts, handling data transfers, customizing customer DMS configuration, and removing desktop program and data from physical devices. You will also act as a resource for other employees by answering questions posted via Slack, actively participate in company meetings, workshops, or smaller group meetings, and provide feedback and input as part of the overall team. Additionally, you will assist with providing training to other departments as needed and perform other responsibilities as assigned.

Must have:

Above average customer service skills
Motivation to succeed in a team-oriented environment, while also working independently
Time management and multitasking skills
Attention to detail
Strong written and verbal communication
Critical thinking skills
Adaptability to change and natural troubleshooting abilities

Good to have:

Experience in Microsoft and Adobe programs

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Description

Position at Dealer Spike Belize

Hosted Implementation Specialist

Here is what you’ll get to do:

Manage and schedule customer appointments.
Accurately log all interactions with customers, sales reps, and third parties into internal CRM program and tracking spreadsheets.
Utilize a variety of resources to solve problems effectively and expediently
Keep internal resources updated when relevant.
Use custom tooling to build servers and manage accounts.
Handle data transfers, customize customer DMS configuration, and remove desktop program and data from physical devices.
Act as a resource for other employees by answering questions posted via Slack.
Actively participate in company meetings, workshops, or smaller group meetings, and provide feedback and input as part of the overall team. Assist with providing training to other departments as needed.
Perform additional responsibilities as assigned.

You’ll thrive in this role if you have:

Above average customer service skills.
The motivation to succeed in a team-oriented environment, while also working independently.
Time management and multitasking skills.
Attention to detail.
Strong written and verbal communication.
Critical thinking skills.
Adaptability to change and natural troubleshooting abilities.
Preferred: Experience in Microsoft and Adobe programs.

Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an

outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!

Who are we?

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more.

Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV.

We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.

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