Job Overview:
We are seeking an experienced and dynamic Customer Service Supervisor to lead and manage our Chat, Social Media, and Call Center teams. The ideal candidate will have a proven track record in supervising multi-channel customer service operations and a passion for people management, process improvement, and delivering exceptional customer experiences.
This role demands strong leadership, critical thinking, and a deep understanding of digital customer engagement. The supervisor will be responsible for ensuring smooth day-to-day operations, optimizing team performance, and maintaining high standards of customer care across all platforms.
Key Responsibilities:
Required Qualifications:
Preferred Skills:
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