Customer Service Specialist

About Us

Recognized by G2 as the 3rd fastest-growing product globally in both 2023 and 2024, AdCreative.ai is a Paris-based startup backed by Europe’s top investors. In just 18 months, we've gone from $0 to $40M in ARR, serving users in 192+ countries—and we’re just getting started.

We help businesses of all sizes—from solopreneurs to global brands—create high-converting ad creatives powered by AI. With a team of 70+ people across the world (including 25 at our Paris HQ), we’re building the future of advertising—and we want you on this journey.

About the Role

We’re looking for a Customer Service Specialist based in Taiwan who’s excited to help users succeed and take ownership in a global, fast-paced environment. You’ll join a passionate team, support users via chat and email, and ensure every customer gets maximum value from AdCreative.ai.

This role is perfect if you:

✅ Are passionate about tech, startups, and AI
✅ Love helping people and solving problems
✅ Want to grow in a fast-paced, international company

What You'll Be Doing

• Deliver friendly, fast, and helpful support via chat and email
  
  
• Troubleshoot user issues and guide them through features
  
  
• Help customers get the best results and ROI with AdCreative.ai
  
  
• Track and prioritize customer feedback to improve the product
  
  
• Be the voice of the customer—collaborate with product and tech teams
  
  
• Contribute to our help center and internal documentation
  
  
• Join weekly team meetings, brainstorms, and knowledge sessions
  
  

What We're Looking For

• Fluent in English (written and spoken)
  
  
• Excellent communication skills and a positive, proactive mindset
  
  
• Self-starter who works well independently and takes initiative
  
  
• Organized and detail-oriented
  
  
• A problem-solver who enjoys figuring things out
  
  

Bonus points if you have:
✨ Experience in customer-facing roles
✨ Familiarity with Intercom, Zendesk, or other CRMs
✨An interest or background in marketing, SaaS, or design tools

What You'll Get

🚀 Full onboarding and training
🌎 Work with a global, fast-growing team
📈 Career progression opportunities—we love promoting from within!
🧠 Firsthand experience with the world’s leading AI ad platform
🎉 Flexible, remote-friendly culture
💬 A supportive, collaborative, and fun team
💰 Competitive salary based on experience

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