Customer Service Specialist
Job Summary
Job Description
- Excellent communication skills
- C2 level Polish (written & spoken)
- Effective problem-solving
- Strong organizational skills
- Handle demanding situations
- Shift work flexibility
- Sports betting knowledge
- Customer service experience
- CRM system knowledge
- Communicative English
- B2-C1 Russian or Ukrainian
2 skills required
Job Details
Description
Join our dynamic team at NOVOMATIC Technologies Poland as a Sports Betting Customer Service Specialist. We are looking for committed and communicative individuals who will ensure the highest standard of customer support in using our products.
Form of cooperation- B2B
What you’ll be doing:
- Responding to customer inquiries concerning bets, game results, user accounts, and other related topics via e-mail or chat
- Providing support in resolving issues encountered while using the website or mobile application
- Assisting users with common issues like logging in, resetting passwords, creating accounts, and other operations
- Identifying technical errors and reporting them to the relevant departments
- Supporting customers in managing their accounts, including identity verification, updating personal data, and other related tasks
- Providing information about current special offers, bonuses and promotions, as well as the conditions that must be met
- Providing guidance on responsible gaming and assisting with using various functions of the sports betting platform
- Collecting customer feedback about the company’s services and reporting it to the relevant departments
- Recommending improvements based on customers’ suggestions and comments
- Participating in trainings and team meetings in order to enhance your qualifications and knowledge of the company’s products
Your skills:
- Excellent communication and interpersonal skills
- Ability to maintain high standards of customer service even in demanding situations
- Effective problem-solving skills with the ability to work under time pressure
- Proficiency in Polish language (both written and spoken) at C2 level
- Strong organizational skills with the ability to prioritize tasks effectively
- Flexibility for shift work, including weekends and holidays
Bonus points:
- Familiarity with sports betting issues and various sports disciplines
- Experience in customer service, preferably in sports betting industry or a similar field
- Knowledge of customer service tools, such as CRM systems
- Proficiency in English (communicative level)
- Proficiency in Russian or Ukrainian (B2-C1 level)
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About The Company
The NOVOMATIC AG Group is one of the biggest international producers and operators of gaming technologies and employs more than 24.500 staff worldwide. Founded by entrepreneur Professor Johann F. Graf in 1980, the Group has locations in around 50 countries and exports high-tech electronic gaming equipment and solutions to around 100 countries. The Group operates around 214,000 gaming terminals and video lottery terminals (VLTs) in its some 2,100 plus gaming operations as well as via rental concepts.
Through its numerous international subsidiaries, NOVOMATIC is fully active in all segments of the gaming industry and thus offers a diversified Omni-channel product portfolio to its partners and clients around the world. This product range includes land based gaming products and services, management systems and cash management, online/mobile and social gaming solutions as well as lottery and sports betting solutions together with a range of sophisticated ancillary products and services.
A characteristic of NOVOMATIC is its unique innovative strength. That is why research and development has such a high priority. Thanks to its many technology centers, NOVOMATIC is a pioneer in the development of innovative gaming products and systems solutions. The Group’s development activities focus both on “Distributed Gaming Solutions” as well as on gaming content and application software.
Links:
www.novomatic.com
www.novomatic.com/magazine
https://www.novomatic.com/en/explore-novomatic/careers
All data subject rights under the GDPR can be addressed directly to LinkedIn. For more information on data protection at NOVOMATIC AG, you can access our privacy policy at https://www.novomatic.com/en/privacy-statement
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