Customer Service Specialist - Parts Orders

Job Description

• Answer and respond to all incoming parts requests
• Research and identify correct part numbers and prices for customer requests
• Assist customer with selecting the correct parts
• Within BC, process customer quotes and parts requests
• Monitor Alliance ticket system for requests emailed in
• Follow-up on tickets, quotes, and orders constantly via email or phone for quick resolution
• Ensures all sales orders have ship to address and shipping information into ERP systems 
• Works with internal partners to expedite deliveries as necessary for emergent orders 
• Creates labels, bills of lading, and other shipping documentation for domestic and international packages 
• Takes corrective action on sales order issues; traces progress of orders; manages orders in Operations Review queue 
• Interfaces with Procurement, Production, and Product Repair departments to obtain product information and availability 
• Ensure regulated orders are processed within Compliance requirements 
• Performs other duties as required. 

• Minimum of 1 year of Customer Service 
• Associates degree desired 
• Outstanding customer service attitude 
• Experience working in a warehouse, distribution center or manufacturing facility preferred 
• Excellent oral and written communication skills 
• Fast and accurate data entry ability 
• Strong attention to detail 
• Excellent organizational skills 
• Ability to learn and retain technical part information 
• Ability to process and manage orders with multiple priorities 
• Ability to read, comprehend, and interpret documents such as operating and maintenance instructions, process maps, and procedure manuals. 
• Proficient in the use of Microsoft Office programs including Outlook, Word, and Excel 
• Experience using ERP, CRM or help desk ticketing systems preferred (e.g. Oracle, MS NAV, Salesforce, SysAid) 
• Proficient in the use of general office equipment including personal computers, printers, and copy machines.