Customer Service Training Manager (Korean)

3 Months ago • 5 Years + • Customer Service

Job Summary

Job Description

The Customer Service Training Manager (Korean) will be responsible for creating and implementing comprehensive customer service training programs that align with company goals and industry best practices. This includes designing training materials for different levels, onboarding training for new employees to improve specialized knowledge and communication skills, and collaborating with other departments to enhance the customer service team's understanding of company products, services, and policies. The role also involves continuously updating training content based on industry changes and company needs, as well as optimizing training content and methods based on post-training quality tracking, training effectiveness evaluations, and participant feedback. The ideal candidate will possess excellent language abilities, including clear and effective expression, communication skills, logical thinking, and public speaking to enhance training impact and effectiveness. The role also involves managing the quality of customer service and training in Japan and Korea.
Must have:
  • Fluent in Japanese and Korean
  • Minimum of 5 years of practical experience in customer service education
Good to have:
  • Proactive in optimizing operations and problem-solving
  • Interested in the development of the game industry, enjoys two-dimensional culture, and has extensive gaming experience
  • Experience in the game industry is preferred

Job Details

Who Are We?

HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content.

Community is at the heart of everything we do. We are devoted to engaging fans and fostering an enthusiastic and inclusive global community that provides access and encouragement for people to share their passion for ACG (Animation, Comics, and Games) through their own creativity and skills.

Pushing the boundaries of imagination, we consistently explore cutting-edge game development technologies, and have accumulated leading technical capabilities in cel shading, cloud gaming, and other fields.

In the future, we will continue to expand our content production, technology research, and publishing duties through operations in offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.

When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive Global Applicant and Candidate Privacy Policy. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.

【仕事内容】
1.総合的なカスタマーサービスのトレーニングプログラムの作成および実施し、会社の目標とゲーム業界のベストプラクティスに沿った内容にします。これは、各レベルに対応したトレーニング資料の設計や、2.専門知識とコミュニケーション能力を向上させるための新入社員のトレーニングも含まれます。
他の部門と協力して、会社の製品、サービス、ポリシーに対するカスタマーサービスチームの理解度を向上させます。
3.ゲーム業界の変化や企業のニーズに合わせて、トレーニング内容を継続的にアップデートします。
トレーニング後の品質追跡、訓練効果の評価と参加者のフィードバックに基づいて、チームのトレーニング内容および指導方法を継続的に最適化します。
4.上級講師は、明確で効果的な表現力、コミュニケーション能力、論理的思考、スピーチスキルなどの優れた言語能力を必要とし、トレーニングの影響力と効果を向上させます。

【募集背景】
チームのサービスレベルと顧客満足度の向上を目的とした、高品質のカスタマーサービストレーニングプログラムを計画、設計、および実施するため、経験豊富な上級レベルのゲームカスタマーサービス担当者が必要です。この役職は、新しいサポートメンバーをトレーニングし、既存のチームスキルを向上させるために重要な役割を果たします。仕事内容は、日本と韓国のカスタマーサービスの質量管理、トレーニングなどが含まれています。

 

【必須(MUST)】

日本語および韓国語が流暢であることが必須。
カスタマーサービスの教育業務に関する実務経験が5年以上ある方。

【歓迎(WANT)】

業務の最適化や問題解決に積極的に取り組める方を歓迎。
ゲーム業界の発展に関心があり、二次元文化が好きで、ゲーム経験が豊富な方。

ゲーム業界での経験がある方は優遇。

 

【雇用形態】
正社員

【勤務地】
東京都渋谷区桜丘町20-1 渋谷インフォスタワー19階
JR線・銀座線・東横線・半蔵門線・田園都市線・副都心線「渋谷駅」より徒歩6分

【勤務時間】
10:00〜19:00

【給与】
昇給年1回(4月または10月)※入社時期による
賞与年1回(2月)
交通費(5万円まで/月)
時間外手当(超過分支給)

【休日・休暇】
完全週休2日制
年間休日120日
土・日
祝日
夏季休暇
年末年始休暇
有給休暇
傷病休暇

【福利厚生・制度】
社会保険完備(雇用・労災・健康・厚生年金)
私服、髪型自由
ウォーターサーバーあり
無料のお菓子スペースあり

 

We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.

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