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Customer Solutions Engineer, Google Flights, Professional Services Organization

Customer Solutions Engineer, Google Flights, Professional Services Organization

1 Hour ago • 3-6 Years • DevOps

About the job

14 skills required for this role

Test your skills to join the top 1% applicants for this job

java

cpp

algorithms

scala

unix

data-structures

python

sql

linux

google-cloud-platform

mysql

scalability

networking

cross-functional

Job Description

The Customer Solutions Engineer at Google Flights will work with the Pricing and Shopping products, collaborating cross-functionally to improve existing tools and practices. Responsibilities include implementing efficient technical solutions for customers, acting as an escalation point for issue resolution (including on-call support), working with Flights Solutions Consultants (FSCs) to understand customer needs, and advising FSCs and customers on product usage. This role requires strong coding skills (Python, Java, etc.), SQL/MySQL experience, and excellent communication abilities to adapt to various technical audiences.

Must have:

Bachelor's degree in CS or equivalent
3+ years coding experience (Python, Java, etc.)
3+ years SQL/MySQL and Unix/Linux experience
3+ years troubleshooting experience
Collaborate cross-functionally
Implement efficient technical solutions

Good to have:

3+ years experience in Java, Python, or C++
3+ years experience navigating business organizations
3+ years experience with cloud solutions
3+ years experience translating business requirements
Experience working across teams and influencing executives

Perks:

Bonus
Equity
Benefits

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Minimum qualifications:

Bachelor's degree in Computer Science or equivalent practical experience.
3 years of experience in coding (e.g., Python, Scala, Java, Go, or similar) with data structures, algorithms, software design, and cloud technologies.
3 years of experience with SQL/MySQL and Unix/Linux operating systems and commands.
3 years of experience with troubleshooting in a technical support capacity.

Preferred qualifications:

3 years of experience in one or more programming languages such as Java, Python, or C++.
3 years of experience navigating business organizations, managing multiple cross-functional stakeholders, and reaching optimal solutions across all associated parties.
3 years of experience with cloud solutions, including cloud native development, networking, infrastructure, and security.
3 years of experience translating business requirements into technology solutions.
3 years of experience working across teams, building relationships, influencing executive leaders and successfully managing multiple priorities.
Ability to adapt your message to the technical level of the audience and present technical materials to groups and backgrounds.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $118,000-$174,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

Work with the team on Pricing and Shopping products, and build experience in the Travel industry.
Collaborate cross-functionally to understand and leverage our existing products, tools, and practices. Identify opportunities for improving and expanding these to increase functionality and supportability.
Implement efficient solutions to technical problems for customers, including design, coding, and deployment.
Act as an escalation point in the resolution of customers’ issues. This includes participation in an on-call support rotation.
Work with Flights Solutions Consultants (FSCs) to understand customer business needs. Identify opportunities to improve ability to scale, improve processes, and develop tools and utilities. Advising FSCs and customers’ technical staff on efficient use of our products to meet their changing business needs.

View Full Job Description

$118.0K - $174.0K/yr (Outscal est.)

$146.0K/yr avg.

Worldwide

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About The Company

Google

1686 Active Jobs

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.